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# 1 Hard Crash: new system and has crashed progressively through all windows iterations .
10-28-2009, 03:42 AM
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Sorry for the long titie.
Background: I recently bought a new rig (put it together myself) that isn't state of the art, but pretty darn good (attached my DXDIAG).

BIOS: BIOS Date: 05/19/09 12:44:57 Ver: 08.00.15
Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz
Memory: 6144MB RAM
Available OS Memory: 6136MB RAM
Page File: 2188MB used, 10079MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
Graphics card: BFG NVIDIA GeForce GTX 285

NOTE: Nothing is overclocked FYI

It ought to be more than adequate to run CO (I run Wolfenstein, maxed settings all day long with nary a glitch)When I first got this system, I installed XP Pro: at maximum graphics settings, CO would regularly blue screen the rig 5-10 minutes into the game, WITHOUT fail. I tried scaling back the graphics, and found that CO is stable (but ugly) at Low settings, where I've been forced to play the game.

I read on the forums that XP has some issues with kernels (or whatever) so I decided to dual install Vista Home Premium. After the better part of the day of updating and loading, I booted up CO, at max, and within 10 minutes, CO locks up totally: the only plus side is that I can Task Manager out of it.

I'd been reporting and updating tickets with the Devs/ CS this whole time, and they came to the conclusion that the "extra" memory I had in my system (6GBs of RAM) were probably the cause, and they recommended that I play on scaled down settings until I could upgrade to a 64-bit OS (I had told them that I'd intended to do so).

Yesterday, I got my 7 Ultimate Full edition, clean installed it over the Vista partition, downloaded and installed the latest DirectX, NVIDIA drivers, and installed CO. I pumped the settings on the graphics slider all the way up, and logged into game. I was very impressed by the sound and fury (I'm easily entertained) and was about to sigh in relief when, yup, CO locks down, and I have to alt+ctrl+del out.

Anyone have any ideas what I should do? I've submitted ticket after ticket, given my info (DXDIAGs, preference files, dumps, albeit not for 7 yet) multiple times, and this game that I truly want to love continues to vex me!

I'd appreciate any suggestions and thanks for taking the time to read this. I don't intend any disrespect to the devs and CS that have tried to help me, but I figured it couldn't hurt to get this out to the public to see if anyone has a fix

Thanks!

EDIT: says my DXDIAG too big to attach so sorry about that
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# 2
10-28-2009, 09:18 AM
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Quote:
Originally Posted by Gotz
Sorry for the long titie.
Background: I recently bought a new rig (put it together myself) that isn't state of the art, but pretty darn good (attached my DXDIAG).

BIOS: BIOS Date: 05/19/09 12:44:57 Ver: 08.00.15
Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz
Memory: 6144MB RAM
Available OS Memory: 6136MB RAM
Page File: 2188MB used, 10079MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
Graphics card: BFG NVIDIA GeForce GTX 285

NOTE: Nothing is overclocked FYI

It ought to be more than adequate to run CO (I run Wolfenstein, maxed settings all day long with nary a glitch)When I first got this system, I installed XP Pro: at maximum graphics settings, CO would regularly blue screen the rig 5-10 minutes into the game, WITHOUT fail. I tried scaling back the graphics, and found that CO is stable (but ugly) at Low settings, where I've been forced to play the game.

I read on the forums that XP has some issues with kernels (or whatever) so I decided to dual install Vista Home Premium. After the better part of the day of updating and loading, I booted up CO, at max, and within 10 minutes, CO locks up totally: the only plus side is that I can Task Manager out of it.

I'd been reporting and updating tickets with the Devs/ CS this whole time, and they came to the conclusion that the "extra" memory I had in my system (6GBs of RAM) were probably the cause, and they recommended that I play on scaled down settings until I could upgrade to a 64-bit OS (I had told them that I'd intended to do so).

Yesterday, I got my 7 Ultimate Full edition, clean installed it over the Vista partition, downloaded and installed the latest DirectX, NVIDIA drivers, and installed CO. I pumped the settings on the graphics slider all the way up, and logged into game. I was very impressed by the sound and fury (I'm easily entertained) and was about to sigh in relief when, yup, CO locks down, and I have to alt+ctrl+del out.

Anyone have any ideas what I should do? I've submitted ticket after ticket, given my info (DXDIAGs, preference files, dumps, albeit not for 7 yet) multiple times, and this game that I truly want to love continues to vex me!

I'd appreciate any suggestions and thanks for taking the time to read this. I don't intend any disrespect to the devs and CS that have tried to help me, but I figured it couldn't hurt to get this out to the public to see if anyone has a fix

Thanks!

EDIT: says my DXDIAG too big to attach so sorry about that
OK a few things. First you can zip your dxdiag and attach it to the forums that way, and it is best to do this so we can see all the driver versions and such. Secondly are you installing your OS's on a single drive with 2 partitions? Additionally did you do a full format of what was on the Vista partition due to any Vista files left on the drive can cause major issues. When you mention Champions freezing is it just the game 100% of the time or does your system lock up as well?
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# 3 DXDIAG attached
10-28-2009, 01:35 PM
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Implausible

Thanks for answering
1. DXDIAG attached
2. Yes, my 1TB drive has 2 partitions: the first one is the 7 OS, the second is XP Pro
3. When I installed 7 i did a full install, so I assume it wiped the partition
4. with Vista and 7, CO has frozen: with XP it BSODs. I was able to ctrl+alt+del out of CO crashes in Vista and 7

Hope that helps
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# 4
10-28-2009, 01:51 PM
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I know this might seem like a pain in the backside but could you follow the instructions in the link below? This will provide us with a Kernel dump, and with this we might be able to find out what is causing your issue.

http://forums.champions-online.com/s...ad.php?t=80407
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# 5
10-29-2009, 03:01 AM
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As I am able to alt+ctrl+del out of a hung CO now, I can't find any actual mem dump . . . should i just allow CO to actually crash out?
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# 6
10-29-2009, 01:02 PM
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Implausible,
ok, here's the latest: it doesn't hard crash anymore since I installed 7; what happens now is every so often (i'd say anywhere from 3-5 minutes) the screen locks. I can hear the game still. I Alt+Del+Ctrl out, start Task Manager, clcik the Manager off, and am able to go back into the game, as if nothing happened. The times I have to do this seems to be getting quicker though, but no crash now. Just intermittent locks. Again, this is all at highest settings.

I am running the 190 series drivers at the behest of the in-game CS suggestions FYI

What now?
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# 7
10-29-2009, 01:45 PM
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Quote:
Originally Posted by Gotz
Implausible,
ok, here's the latest: it doesn't hard crash anymore since I installed 7; what happens now is every so often (i'd say anywhere from 3-5 minutes) the screen locks. I can hear the game still. I Alt+Del+Ctrl out, start Task Manager, clcik the Manager off, and am able to go back into the game, as if nothing happened. The times I have to do this seems to be getting quicker though, but no crash now. Just intermittent locks. Again, this is all at highest settings.

I am running the 190 series drivers at the behest of the in-game CS suggestions FYI

What now?
Yeah Gotz that's a crash without the BSOD windows 7 seems to be handling it better than your previous OS. Did you happen to submit a crash dump as per that link I posted?
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# 8
10-29-2009, 03:08 PM
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I can't locate the dump file, even after following the instructions :(

Its a crash even when I just ctrl+alt+del, and then alt+tab back into game?
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# 9
10-30-2009, 03:42 AM
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It seems to me to be game lock-up . . .
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