Hi,

i have issues with a Mod/CSR decision on the board. Who is next in line to adress the case and to escalate this issue?

Best bet. Call the customer service/billing number and ask for a supervisor.

Just PM the mod in question if it's a mod - ask to escalate. They do get overwhelmed with stuff, try not to take it personally if someone made a bad call.

If it's an in-game issue, one of the reps here can escalate the issue if you give details.

Or there's this if you prefer the big hammer approach... those guys really get an earful already though :p

If its about something on the forums, pm StormShade. I believe he's the one in charge. If your problem is with StormShade, then I don't know what to tell you.

In that case PM DAEKE I think he is in charge... but I think Daeke's inbox is broken unless they finally fixed it for him.

StormShade is Daeke's boss I think. He mentioned PMing Storm if anyone had a problem with his moderation.

Thanks. It is a board issue.

Edit: And no, it is not about Daeke. ;)

Edit2: I don't trust PM messaging. I'd rather like to get an email, anyone of you got something for me in this regard? Calling CSR is kinda difficult. It would be a call from Europe...

Good luck with this, after a few messages trying to get correct information on where or how to lodge formal complaints I gave up due to their stonewalling.

If you have the patience to see it though I salute you.

Oh ya, i have the patience and the endurance, i will get through. It is part of my real life job. :)