Maintenance 3PM PDT

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In order to fix today's issue with the static maps, we'll be bringing down the game for emergency maintenance at 3PM PDT. Downtime should be approximately two hours. Thanks for your patience!

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I want my money back for the day.

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Ah, was wondering why i got kickd out in middle of game...

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Free Respecs... Make It Happen, Cap'm

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Did I miss the in-game message about being brought down?

[Archived Post]

In order to fix today's issue with the static maps, we'll be bringing down the game for emergency maintenance at 3PM PDT. Downtime should be approximately two hours. Thanks for your patience!

Good timing. Now I can finally get some studying done.

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Free Respecs... Make It Happen, Cap'm

I heard they were already?

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Free Respecs... Make It Happen, Cap'm

free respecs or mutiny

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Ouch, right at the last guy too, I don't mind the downtime, but a little in game announcement would of been nice. Unless of course there was one I just clearly missed it =P

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Well, alittle warning INGAME might have been nice actually...see, most of us aren't in the habit of simultaneously playing AND reading the forums at the same time... ;)

I thought my pc had crashed or something when the game dumped me out there lol

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Uh, thanks for the in-game warning, guys. Professionalism at its finest.

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Free Respecs... Make It Happen, Cap'm

Yes, I agree ... a free respec is in order.

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Every bloody day I actually get to play.. and they break things.

4 times in a row :(

Yeah and no warning...at all. Sad.

Best thing ever was the combining of the instances. Game felt full for once.

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Was there any in game announcement? I didn't see one. I was at the end of an instance and now I will have to start it over. Not a big deal, but if I had known the servers were coming down I wouldn't have started it.

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Yeah, thanks.

2 kills left in the Area before I leveled and "all logins aborted".

If only the patches went as well as the "convenience"

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Devs you guys are going to have some serious complaints in about 5 mins, Everybody was actually enjoying todays game until the abrupt "kill"

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Man really? I don't remember seeing this on the login screen...Although it's here on the website about the downtime. A bunch of us were working on teleiosaurus, altho it wasn't working since someone kept triggering the massive AOE atk.

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dudes what do you not understand about 'EMERGENCY'?

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I'll take a STO beta key for my inconvienence

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oh well the euro players suffer again :(

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Ok I was doing Monster island crisis for the first time that was nice, and suddenly...log off.
Each time it's the same, I can understand anything but not the fact that we don't have in game announcement that the server will be reset, it's a minimum I could have friend listed the guy I teamed with at least.:mad:

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i kinda liked it with instances holding 7000 people.. was a lot of fun.. sol long as they make glowy/quest mob respawn scale with population we're good

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Did I miss the in-game message about being brought down?

Nope, they didn't do one, just kicked everyone...would have been nice to have one, of better yet, some kind of warning. Like severs are going done in so many min's.

[Archived Post]

In order to fix today's issue with the static maps, we'll be bringing down the game for emergency maintenance at 3PM PDT. Downtime should be approximately two hours. Thanks for your patience!

Learn2@wall.

Very few of us monitor the super news network forum while playing. The downtime is understandable given the issue, but you guys really need to have an in-game warning system.

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I suggest you use this as a stress-test for your servers. When you bring them back up, please please please allow for a higher population cap in the servers! You could probably easily support 300 people... and it makes the servers feel more alive!

And.. what's with kicking us off with no warning?!?

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Argh! Finally after so much research and deliberation used my free retcon last night and had a blast...finally have some time to play for the first time in a week or two...

:) No worries from me. Thanks for the work, for being on top of fixes and all the good stuff coming up.

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I just said this in a post in General but I will say it again. Your total lack of IT professionalism highlights many of the problems in the company. Sure this is just a game, but regardless we are paying customers and as such deserve some smidgen of respect. I work in IT and if I rebooted servers whenever I wanted to, management would have my hide.

Seriously guys, try and act like IT professionals a little bit.

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The 'Sever Bug" was awesome. I think you guys had something good going there. I have not seen this game come alive the way it did today. it was really nice seeing all the talking going on. Reminded me of the good ol' days from City of Heroes/Villians. Too bad it's going back the that "creepy quietness."

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Every bloody day I actually get to play.. and they break things.

4 times in a row :(


Yeah, I have the same luck. Full evening free for the first time in ages, no obligations, just a whole seven hours free to play the game I love.

I guess it'll be five hours. Assuming the "two hour" estimate isn't fantasy.

Assuming.

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I can't chose what was the worst day of CO : the day with 8 hours one-off-one-offline or today....

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You know I said it before and I will say it AGAIN this game should have been delayed its release date to fix these issues that are ALWAYS happening. I mean we all know its a work in progress and that there will be tons of bugs to fix at any new games online release but seriously many of the issues we players have had to put up with should have been fixed already. Its in bad form when we pay what $15 bucks a month and most of those days we spend waiting to log on and waiting for fixes. I mean im excited about Bloodmoon coming like everyone else but how about stall a new release and fix the current one being a bigger priority. We all see the posts we want to be able to see things like lower retcon, the ability to see items before you purchase them from vendors, transparent colors for costume pieces, AURAS, a workover on damage output and not gimping everything that was good in the beginning. AGAIN I know its a work in progress but REALLY with a game this good how could you not have forseen lag issues and map stability issues I mean any 3rd grader could have predicted that one. FIX the issues before you add more content and I can speak for many in saying we;d rather see that then a new expansion. Who all is with me on this one????

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I was just about to finish up a Nemesis mission -- when the game comes back, will I be back where I was when downtime started?

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Stand by for the mad rush.

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dudes what do you not understand about 'EMERGENCY'?

Ya I know it was probably an emergency, but a I would've appreciated a heads up instead of finding out on the website. Even a 1 or 2 minute hey we have an emergency the servers need to go down for maintenance k thx. I woulda laughed to myself and thought, "of course!" instead of saying wtf.

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I'm usually, and very honestly, an advocate for Cryptic - they tend to get more right than they get wrong, and their products have raised the standard for MMOs in a lot of ways - but someone has to talk to whomever is in charge of setting policy regarding customer service and messaging. These are mistakes development companies learned to avoid way back in Ultima Online. More communication guys, this is setting MMO customer service back a decade and a half.

And they need someone to read the board complaints too. A lot of it is just junk, but any company worth its brand MUST react to trends, even if it's only to acknowledge them.

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A warning in game would just have been polite.

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I feel bad for the suckas who are in the andrith 5 man.

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Damn it. I had decided to skip the gym to play champions online and then this happens! How am I supposed to become morbidly obese if the devs force me to work out? I'd ask for a refund, but the two hours of playtime probably costs less than the plate of brownies I'll be skipping ...

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You guys are so incompetent sometimes. What a lack of common sense. If you are going to take the servers down warn the players first. Even the free MMOs I've played have that much sense. I understand there was a major problem that needed fixing and it had to be brought down but at least give us a 5-10 minute warning.

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Hey Cryptic people, getting the message here? About 2/3 of the posts in this thread so far are mentioning the lack of ingame warning about taking the servers offline.

Now honestly, how long would it have taken to type up an Admin message saying "Attention, we are bringing the servers down for emergency maintenance in 5 minutes" ?

Seconds - literally.

And now instead you've got yourselves yet another thread of complaints. :rolleyes:

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Well, I think the only just recompensation for this tragic event is a full month of free game time, a freespec, two free costume sessions, one more costume slot per character, one more character slot, 50 global resources in small bills, an action figure of Witchcraft wearing naughty things, an increase in the level cap, and 200 more missions. By tomorrow, or I quit.

I mean, two whole hours of downtime! I demand justice!

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dudes what do you not understand about 'EMERGENCY'?

When the server has gone down for maintenance in the past I distinctly recall a game-wide warning. It's pretty unprofessional to not send out an in-game warning five minutes before pulling the plug.

This wasn't an "oh my god, the server's on fire" emergency, otherwise I wouldn't have spent the past hour playing with no difficulties whatsoever. And a much livelier zone chat.

Well, I think the only just recompensation for this tragic event is a full month of free game time, a freespec, two free costume sessions ... I mean, two whole hours of downtime! I demand justice!

While I enjoy some good hyperbole as much as the next dude, this isn't a case of a single isolated incident. We've witnessed a systematic release of patches that break as much as they fix (and that might be considered a generous assessment). Not to mention plenty of server crashes, etc.

Of course, Cryptic is aware and they're doing the best they can. I'm fairly laid back about the whole thing because I have a lot of faith in them as a company and because I'm lucky enough that I don't have to care that much about $15/month.

WoW had similar problems in its first month or two, and I recall getting a free week added to my account as compensation for the trouble. Calls for compensation aren't meritless. For many, it's the most powerful acknowledgment that these problems aren't acceptable in the company's eyes either.

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You know I said it before and I will say it AGAIN this game should have been delayed its release date to fix these issues that are ALWAYS happening. I mean we all know its a work in progress and that there will be tons of bugs to fix at any new games online release but seriously many of the issues we players have had to put up with should have been fixed already. Its in bad form when we pay what $15 bucks a month and most of those days we spend waiting to log on and waiting for fixes. I mean im excited about Bloodmoon coming like everyone else but how about stall a new release and fix the current one being a bigger priority. We all see the posts we want to be able to see things like lower retcon, the ability to see items before you purchase them from vendors, transparent colors for costume pieces, AURAS, a workover on damage output and not gimping everything that was good in the beginning. AGAIN I know its a work in progress but REALLY with a game this good how could you not have forseen lag issues and map stability issues I mean any 3rd grader could have predicted that one. FIX the issues before you add more content and I can speak for many in saying we;d rather see that then a new expansion. Who all is with me on this one????

I'm with you on this one. I'd much rather see the bugs fixed then get new content. Although i do like holiday themed content.

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Stand by for the mad rush.


Get your popcorn ready. ;)


But seriously, I don't think most will really upset it had to come down, it's the lack of warning.

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Please guys, learn how to prevent before stopping servers so brutally.
This is really unprofessional ... Never see that sort of hard reset of servers in IT environnement :/

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CRASHIONS
ONLINE

FEEL THE BURN

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I just said this in a post in General but I will say it again. Your total lack of IT professionalism highlights many of the problems in the company. Sure this is just a game, but regardless we are paying customers and as such deserve some smidgen of respect. I work in IT and if I rebooted servers whenever I wanted to, management would have my hide.

Seriously guys, try and act like IT professionals a little bit.

This. Quoted for truth from a fellow IT worker.

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You know I said it before and I will say it AGAIN this game should have been delayed its release date to fix these issues that are ALWAYS happening. I mean we all know its a work in progress and that there will be tons of bugs to fix at any new games online release but seriously many of the issues we players have had to put up with should have been fixed already. Its in bad form when we pay what $15 bucks a month and most of those days we spend waiting to log on and waiting for fixes. I mean im excited about Bloodmoon coming like everyone else but how about stall a new release and fix the current one being a bigger priority. We all see the posts we want to be able to see things like lower retcon, the ability to see items before you purchase them from vendors, transparent colors for costume pieces, AURAS, a workover on damage output and not gimping everything that was good in the beginning. AGAIN I know its a work in progress but REALLY with a game this good how could you not have forseen lag issues and map stability issues I mean any 3rd grader could have predicted that one. FIX the issues before you add more content and I can speak for many in saying we;d rather see that then a new expansion. Who all is with me on this one????

and can they quickly write a programe for me, as i would like a trident that fires lightning, all in 2 hours please chop chop

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Well, I think the only just recompensation for this tragic event is a full month of free game time, a freespec, two free costume sessions, one more costume slot per character, one more character slot, 50 global resources in small bills, an action figure of Witchcraft wearing naughty things, an increase in the level cap, and 200 more missions. By tomorrow, or I quit.

I mean, two whole hours of downtime! I demand justice!

Can I just have the costume slots and the naughty bits on the Witchcraft doll as additional costume pieces?

I'm demanding the freespec in another thread for another reason and I don't have any use for the Global resources, except to retcon, which I usually only need to do when they change things. I've got the lifetime, so someone else can have the game time, costume sessions don't cost a whole lot (unless you change -all- the sliders, I found out) and I really don't need an excuse for alts.

So, just gimme costume slots and costume bits and I'll be a happy customer again. :)

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I want my money back for the day.

Seconded

dudes what do you not understand about 'EMERGENCY'?

That they knew about it seven minutes in advance, according to the post, and they still didn't give us an in-game warning.

Ok I was doing Monster island crisis for the first time that was nice, and suddenly...log off.
Each time it's the same, I can understand anything but not the fact that we don't have in game announcement that the server will be reset, it's a minimum I could have friend listed the guy I teamed with at least.:mad:

Ditto, was having fun too. But I suppose that's not allowed here.

Learn2@wall.

Very few of us monitor the super news network forum while playing. The downtime is understandable given the issue, but you guys really need to have an in-game warning system.

They do, they just decided not to use it this time...


You know I said it before and I will say it AGAIN this game should have been delayed its release date to fix these issues that are ALWAYS happening. I mean we all know its a work in progress and that there will be tons of bugs to fix at any new games online release but seriously many of the issues we players have had to put up with should have been fixed already. Its in bad form when we pay what $15 bucks a month and most of those days we spend waiting to log on and waiting for fixes. I mean im excited about Bloodmoon coming like everyone else but how about stall a new release and fix the current one being a bigger priority. We all see the posts we want to be able to see things like lower retcon, the ability to see items before you purchase them from vendors, transparent colors for costume pieces, AURAS, a workover on damage output and not gimping everything that was good in the beginning. AGAIN I know its a work in progress but REALLY with a game this good how could you not have forseen lag issues and map stability issues I mean any 3rd grader could have predicted that one. FIX the issues before you add more content and I can speak for many in saying we;d rather see that then a new expansion. Who all is with me on this one????

You said exactly what was on my mind, just in kinder words. Please prioritize guys, bugs first, new content later. I know that you can't fix all of the bugs, all of the time, but this is a little ridiculous. And what's sad is that this game was delayed, it was supposed to have come out in July. Oh and those waiting for it on the 360, good luck.

I'm usually, and very honestly, an advocate for Cryptic - they tend to get more right than they get wrong, and their products have raised the standard for MMOs in a lot of ways - but someone has to talk to whomever is in charge of setting policy regarding customer service and messaging. These are mistakes development companies learned to avoid way back in Ultima Online. More communication guys, this is setting MMO customer service back a decade and a half.

And they need someone to read the board complaints too. A lot of it is just junk, but any company worth its brand MUST react to trends, even if it's only to acknowledge them.

Agreed, and not having an automated response when putting in a legitimate support ticket, pretty much stating that they don't care and don't want to do anything about it. I know the game is in it's early stages, but you had alpha, closed and open beta testing just like everyone else didn't you?

Well, I think the only just recompensation for this tragic event is a full month of free game time, a freespec, two free costume sessions, one more costume slot per character, one more character slot, 50 global resources in small bills, an action figure of Witchcraft wearing naughty things, an increase in the level cap, and 200 more missions. By tomorrow, or I quit.

I mean, two whole hours of downtime! I demand justice!

Totally agree, except I'd trade all of that if they could just fix the bugs, and have some decent server stability.

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I want my money back for the day.

all fifty cents of it??

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I want to apologize profusely for the minimal warning we provided before taking the server down. We are making sure this doesn't happen again without ample warning both in-game and out of it. It was not our intention to mess everyone in the midst of their progress, we were just in a rush to get the fix out as quickly as possible. That's not an excuse for our actions, rather it's just an explanation. We will do our best to ensure it does not happen again, and I apologize again for the inconvenience this caused everyone.

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all fifty cents of it??

Down to the last dime.

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I want to apologize profusely for the minimal warning we provided before taking the server down. We are making sure this doesn't happen again without ample warning both in-game and out of it. It was not our intention to mess everyone in the midst of their progress, we were just in a rush to get the fix out as quickly as possible. That's not an excuse for our actions, rather it's just an explanation. We will do our best to ensure it does not happen again, and I apologize again for the inconvenience this caused everyone.

This is what you get for giving the operators a big red button to push...

Stuff happens - I would rather see mistakes like this happen in the first month of a shiny new mmo than say something that had been around for years :)

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I want to apologize profusely for the minimal warning we provided before taking the server down. We are making sure this doesn't happen again without ample warning both in-game and out of it. It was not our intention to mess everyone in the midst of their progress, we were just in a rush to get the fix out as quickly as possible. That's not an excuse for our actions, rather it's just an explanation. We will do our best to ensure it does not happen again, and I apologize again for the inconvenience this caused everyone.

That's okay. Mistakes happen.

But what's going to happen to my Nemesis mission that I was almost finished with? :)

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I want to apologize profusely for the minimal warning we provided before taking the server down. We are making sure this doesn't happen again without ample warning both in-game and out of it. It was not our intention to mess everyone in the midst of their progress, we were just in a rush to get the fix out as quickly as possible. That's not an excuse for our actions, rather it's just an explanation. We will do our best to ensure it does not happen again, and I apologize again for the inconvenience this caused everyone.

Okay, I guess.

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I just hope the downtime is not that long if it is it woulda been better to do it later on.

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This. Quoted for truth from a fellow IT worker.

Thirded. Sometimes the little things (like not giving a warning about the servers going down) matter even more than the outage itself. It's a silly bit of human psychology but absolutely true.

Outages happen, mistakes happen. Despite the high QQ quotient on the forums, most of your customers are very patient because the game is tons of fun and we know you're only human.

However, something that seems to be a lack of simple courtesy feels more like a slap to the face because it's expressly *inhuman*. Hardware is abrupt and uncommunicative; people are triple-redundant in communication and (in general) ooze niceties at every chance.

(The server being down leads to over thinking. News at 11.)

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I want to apologize profusely for the minimal warning we provided before taking the server down. We are making sure this doesn't happen again without ample warning both in-game and out of it. It was not our intention to mess everyone in the midst of their progress, we were just in a rush to get the fix out as quickly as possible. That's not an excuse for our actions, rather it's just an explanation. We will do our best to ensure it does not happen again, and I apologize again for the inconvenience this caused everyone.


Accepted. :)



Now get back to work so the game can get back online. I know you are the community guy but maybe you could offer the ones fixing it to bring them a couple of drinks so they don't have to go to the vending machines or something. ;)

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OK time to go watch a movie..

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I want to apologize profusely for the minimal warning we provided before taking the server down. We are making sure this doesn't happen again without ample warning both in-game and out of it. It was not our intention to mess everyone in the midst of their progress, we were just in a rush to get the fix out as quickly as possible. That's not an excuse for our actions, rather it's just an explanation. We will do our best to ensure it does not happen again, and I apologize again for the inconvenience this caused everyone.

Thank you for the info

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I want to apologize profusely for the minimal warning we provided before taking the server down. We are making sure this doesn't happen again without ample warning both in-game and out of it. It was not our intention to mess everyone in the midst of their progress, we were just in a rush to get the fix out as quickly as possible. That's not an excuse for our actions, rather it's just an explanation. We will do our best to ensure it does not happen again, and I apologize again for the inconvenience this caused everyone.

C'est la vie.

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C'est la vie.

B*witched?

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Yes, I agree ... a free respec is in order.

Free Respec means squat to me, because they don't stack.. technically I should have 3 on each of my characters by now for when they've been issued due to some RUSH maintenance or big mess that needed emergency fixing.

giving me another thing I wont actually get because I havent so far need to RESPEC is worthless.

If they are giving some form of tangible "were sorry" gifts out in game I'd sooner something I WILL actually get...like a Super DAEKE ation figure.

Respecs are sorries that apply only to those that need them, and fingers up at everyone who doesnt LOL

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So if your electricity goes out in the middle of a thunderstorm, do all you whiners call the electric company and complain that they didn't call and give you warning that it would happen?! Think about it, obviously the game was buggy all day, you should have known that the server would be brought down.

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all fifty cents of it??

As I noted in an earlier post, getting "refunded" via extra play time is more about the gesture than the financial impact. It says to the customers, "We know this is unacceptable."

Not that I'm calling for this, I really don't care. I feel like I get a ridiculous amount of enjoyment for $15/month. I wouldn't hesitate to pay three times that amount for a game I truly enjoy.

I want to apologize profusely...

As a long time lurker, I just want to say: I really like you, Daeke. Considering you were hired to eat bees, you handle the job with just the right mix of poise, sympathy, and occasional indignation. ;)

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So if your electricity goes out in the middle of a thunderstorm, do all you whiners call the electric company and complain that they didn't call and give you warning that it would happen?! Think about it, obviously the game was buggy all day, you should have known that the server would be brought down.

No. My cordless phone doesn't work when the electricity is out.

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I want to apologize profusely for the minimal warning we provided before taking the server down. We are making sure this doesn't happen again without ample warning both in-game and out of it. It was not our intention to mess everyone in the midst of their progress, we were just in a rush to get the fix out as quickly as possible. That's not an excuse for our actions, rather it's just an explanation. We will do our best to ensure it does not happen again, and I apologize again for the inconvenience this caused everyone.

how long is the downtime daeke?:confused:

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So if your electricity goes out in the middle of a thunderstorm, do all you whiners call the electric company and complain that they didn't call and give you warning that it would happen?! Think about it, obviously the game was buggy all day, you should have known that the server would be brought down.

If the power company (and not a freak storm) took out my power without any warning, yes, I'd be furious. If they CAN notify me, they SHOULD. We don't expect politeness from inanimate forces. We do expect it from people, especially people we're paying.

It's not that hard to understand. Stop white knighting.

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So if your electricity goes out in the middle of a thunderstorm, do all you whiners call the electric company and complain that they didn't call and give you warning that it would happen?! Think about it, obviously the game was buggy all day, you should have known that the server would be brought down.

Your analogy is a bit off. The servers didn't crash; they were brought down. That's why people are complaining that they didn't get any warning.

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I want to apologize profusely for the minimal warning we provided before taking the server down. We are making sure this doesn't happen again without ample warning both in-game and out of it. It was not our intention to mess everyone in the midst of their progress, we were just in a rush to get the fix out as quickly as possible. That's not an excuse for our actions, rather it's just an explanation. We will do our best to ensure it does not happen again, and I apologize again for the inconvenience this caused everyone.

This day was horrible for many players. Buy a test server !

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Rrrrrrrrrrrrriiiight. So no-one was aware that they were working on a fix for the instancing problem which was estimated to be ready at about 1300PDT?

It's not exactly Rocket Surgery is it now :p

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So if your electricity goes out in the middle of a thunderstorm, do all you whiners call the electric company and complain that they didn't call and give you warning that it would happen?! Think about it, obviously the game was buggy all day, you should have known that the server would be brought down.

Exactly. I expected it. I was surprised that it lasted as long as it did.

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And what would PDT be in GMT time? I live in europe and have no clue about your US weirdo times ;) Perhaps it would be possible to add GMT time as well in announcments so us poor confused EU players know when it is

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HOW ABOUT GO FOR A JOG?! lol

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So if your electricity goes out in the middle of a thunderstorm, do all you whiners call the electric company and complain that they didn't call and give you warning that it would happen?! Think about it, obviously the game was buggy all day, you should have known that the server would be brought down.

Too many holes in your analogy. Try again.

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So if your electricity goes out in the middle of a thunderstorm, do all you whiners call the electric company and complain that they didn't call and give you warning that it would happen?! Think about it, obviously the game was buggy all day, you should have known that the server would be brought down.

There's just one huge flaw in your "logic". People brought the servers down, not lightning. They knew that they were going to be brought down seven minutes before they did it, they even announced on the website when they were going to do it. So if you know before hand, let the people know. And thus the apology about the lack of in-game warning.

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And what would PDT be in GMT time? I live in europe and have no clue about your US weirdo times ;) Perhaps it would be possible to add GMT time as well in announcments so us poor confused EU players know when it is

PDT +8 hours = GMT I believe

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And what would PDT be in GMT time? I live in europe and have no clue about your US weirdo times ;) Perhaps it would be possible to add GMT time as well in announcments so us poor confused EU players know when it is

oh so now Americans are weird... lol jk, but really... o.O

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And what would PDT be in GMT time? I live in europe and have no clue about your US weirdo times ;) Perhaps it would be possible to add GMT time as well in announcments so us poor confused EU players know when it is

It went down roughly 40 minutes ago and they said about 2 hours. So roughly another hour and 20 minutes.

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And what would PDT be in GMT time? I live in europe and have no clue about your US weirdo times ;) Perhaps it would be possible to add GMT time as well in announcments so us poor confused EU players know when it is

You mean Google is offline too?

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This is what you get for giving the operators a big red button to push...

Stuff happens - I would rather see mistakes like this happen in the first month of a shiny new mmo than say something that had been around for years :)

http://www.metacafe.com/watch/1153869/history_eraser_button_ren_and_stimpy/

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And what would PDT be in GMT time? I live in europe and have no clue about your US weirdo times ;) Perhaps it would be possible to add GMT time as well in announcments so us poor confused EU players know when it is

http://www.timezoneconverter.com/

Oh I'm sorry but you lose, thanks for playing. ;)

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Too many holes in your analogy. Try again.

Listen. The point of this poster is that the over populated servers was warning enough. This time it was obvious. As others said. Been buggy all day.

[Archived Post]

My god this forum never ceases to amaze me. o.0 Alot of these posts you'd think something awful happened o.o;; The server went down and we all had plenty of notification it would. Or at least, indication.

If you had read the forums you'd have seen through Deake's posts that they were rushing a patch to fix the issue we're all having with lag and instances, ect. Did you honestly think they'd be able to load the code in whilst it was running? o_o

Also, just to chime in, I'm against everyone being in one major cluster, it lags alot of people who don't have high end or rec spec machines out. Of course, I'm not one of them, but some of my guild is. If you allowed 1000 people an instance and tried to up the repsawn rate, you'd be playing whack-a-mole they'd spawn back so fast. :P Not to mention possible stress on the server.

Also, with fewer instances it's harder to run away from griefers and "ninja" like people :)

I do however, respect the fact they immediately recognized their error and sent poor Deake out here into our rabid masses to convey their apology. o.o;


Just my thoughts,
-C.A.

[Archived Post]

Listen. The point of this poster is that the over populated servers was warning enough. This time it was obvious. As others said. Been buggy all day.

Nonsense. If we weren't expected to play on the servers, they should have already been down. If the servers are functioning (and they were) and didn't need to be brought down within seconds to prevent damage (which they didn't) then a simple announcement five minutes ahead of time amounts to minimal politeness.

Stop defending something they've already acknowledged was the wrong thing to do. Jesus.

[Archived Post]

http://www.timezoneconverter.com/

Oh I'm sorry but you lose, thanks for playing. ;)

Daylight Saving Time should be eliminated, along with all time zones other than Eastern Standard Time. That would clear up this kind of confusion.

[Archived Post]

Dear Cryptic

Seriously we have some concerns as customers here...
One why is every patch that comes breaking the servers??!!

Two Ingame warning to get to a safer location to log out would be wonderfully nice!!!

Three While i think youve done a good job at making a game that is verstile and adaptave to the players you are loosing my support steadily with constant failures.. The only reason ive stuck around this long is because its a mmo that is new and youve been rather forthcomming with information about said issues.

FOUR: In Game support tickets... Ok i understand you get tons of these but coppy pasted replies are not always the answer in fact it makes alot of people feel as if they are being ignored. Some custom and more tailored responses would prolly be better suited to keeping folks happy.. Might want to hire some more GM's too to handel issues like stuck NPC mobs etc, give them tools to reset mobs that get fraggin stuck!!!!!

FIVE: ya got several quests that are not working right because they dont reset right.. they work great ONCE.. and only once when the servers first come up.. so we need yall to find that line of code that resets the lil spawned mob or event and set it to reset correctly every X minuets like public quests ... so this way if it does get stuck it will reset after 20 min or so ... EXample (Trumping the shark)

SIX: FOR CRYIN OUT LOUD FIX THE DANG UNTARGETABLE UNKILLABLE ZOMBIES ALREADY!!! they ruin so many lower level quests its not funny... they also make some of the higher level ones alot harder than they should be... I only point this one out because of bloodmoon comming soon and if this isnt fixed by then it could cause alot of very bad in game issues

Beyond that I have to say you have at least been trying very hard.. but we need you to do not try.. I love the game, the idea of it, how its put together, but these persistant problems are wearing thin on me and many other people. Im sorry for the rant but i had to express myself and have attempted to do so as nicely as possible.

Please do not take this as negitive but as suggestive to help you cryptic fix issues that are out there and help keep us your customers more appeased in the future. I do hope some of what i said gets through and helps to make this game better for all of us.

Sincerly
Rage-Overkill
aka Vengance Zero

[Archived Post]

This day was horrible for many players. Buy a test server !

yeah for real, buy a test server with all the lifetime subs you already have... or buy BETTER servers so we can actually not lag in random locations like LAGMURIA and for some reason the lag is spreading to Monster Island at times... it's quite annoying

[Archived Post]

Thanks for the replies. As for the last two,

You mean Google is offline too?

http://www.timezoneconverter.com/

Oh I'm sorry but you lose, thanks for playing. ;)

sorry but I dont feel like googling every time there's an announcment about something, like servers going down etc.
Would it really be that horrifiing for you if they added GMT time as well in their announcments? Seeing as it is gobal server with, I imagen, plenty of EU people playing. Would it hurt you that bad?

[Archived Post]

As I noted in an earlier post, getting "refunded" via extra play time is more about the gesture than the financial impact. It says to the customers, "We know this is unacceptable."

Not that I'm calling for this, I really don't care. I feel like I get a ridiculous amount of enjoyment for $15/month. I wouldn't hesitate to pay three times that amount for a game I truly enjoy.


And certainly not uncalled for in this case when the problem has been going on for the entire day. In general though I would consider that I had probably extracted my moneys worth of entertainment value if I had been able to log in and play at all for the day. Thats just me though.

[Archived Post]

So in summary:

1) Mistakes happen
2) Mistake acknowledged
3) Cryptic worked quickly to address mistake
4) Apology made
5) Communication in game not made prior to take down; apology made; Cryptic will do better next time
6) Case closed. Come back in 2 hours

[Archived Post]

awsome.... 2hrs isnt bad if they fix it... i wasnt able to play for 5 days when they did the 9/30 patch.... they need to fix the servers now since they fixed the bug that was causing some computers to not being able to play on them. had to do with frame rates and loading. so i hope they got everything done and fixed this time... im still using the work around they gave to to fix the framerate/loading problem the 9/30 patch gave me., i hopw now i can turn it off.:D

[Archived Post]

Listen. The point of this poster is that the over populated servers was warning enough. This time it was obvious. As others said. Been buggy all day.

But he could have used a better analogy then that one. Storm... power company... that's something the power company has zero control over. So I merely said to try again and try harder next time. That showed total lack of imagination.

[Archived Post]

Daylight Saving Time should be eliminated, along with all time zones other than Eastern Standard Time. That would clear up this kind of confusion.

I'm down for daylight saving time being eliminated. Not so certain about the timezone thing though :)

[Archived Post]

Dear Cryptic

Seriously we have some concerns as customers here...
One why is every patch that comes breaking the servers??!!

Two Ingame warning to get to a safer location to log out would be wonderfully nice!!!

Three While i think youve done a good job at making a game that is verstile and adaptave to the players you are loosing my support steadily with constant failures.. The only reason ive stuck around this long is because its a mmo that is new and youve been rather forthcomming with information about said issues.

FOUR: In Game support tickets... Ok i understand you get tons of these but coppy pasted replies are not always the answer in fact it makes alot of people feel as if they are being ignored. Some custom and more tailored responses would prolly be better suited to keeping folks happy.. Might want to hire some more GM's too to handel issues like stuck NPC mobs etc, give them tools to reset mobs that get fraggin stuck!!!!!

FIVE: ya got several quests that are not working right because they dont reset right.. they work great ONCE.. and only once when the servers first come up.. so we need yall to find that line of code that resets the lil spawned mob or event and set it to reset correctly every X minuets like public quests ... so this way if it does get stuck it will reset after 20 min or so ... EXample (Trumping the shark)

SIX: FOR CRYIN OUT LOUD FIX THE DANG UNTARGETABLE UNKILLABLE ZOMBIES ALREADY!!! they ruin so many lower level quests its not funny... they also make some of the higher level ones alot harder than they should be... I only point this one out because of bloodmoon comming soon and if this isnt fixed by then it could cause alot of very bad in game issues

Beyond that I have to say you have at least been trying very hard.. but we need you to do not try.. I love the game, the idea of it, how its put together, but these persistant problems are wearing thin on me and many other people. Im sorry for the rant but i had to express myself and have attempted to do so as nicely as possible.

Please do not take this as negitive but as suggestive to help you cryptic fix issues that are out there and help keep us your customers more appeased in the future. I do hope some of what i said gets through and helps to make this game better for all of us.

Sincerly
Rage-Overkill
aka Vengance Zero

i back this guy up 100% and Rage is my hero. fix this crap cryptic or you are clearly going to lose members! not all of us are gonna stay loyal forever!

[Archived Post]

Nonsense. If we weren't expected to play on the servers, they should have already been down. If the servers are functioning (and they were) and didn't need to be brought down within seconds to prevent damage (which they didn't) then a simple announcement five minutes ahead of time amounts to minimal politeness.

Stop defending something they've already acknowledged was the wrong thing to do. Jesus.

I'm not sure I follow that logic, but its simple. Things were messed up. You didn't need a warning this time.

[Archived Post]

I want to apologize profusely for the minimal warning we provided before taking the server down. We are making sure this doesn't happen again without ample warning both in-game and out of it. It was not our intention to mess everyone in the midst of their progress, we were just in a rush to get the fix out as quickly as possible. That's not an excuse for our actions, rather it's just an explanation. We will do our best to ensure it does not happen again, and I apologize again for the inconvenience this caused everyone.

Daeke,

I think most of us accept your apology. Also I don't want to see 1000ppl instances but today was fun. Just remember if you don't follow through now with an ig warning in future problems save server crashes. We are gonna call shenanigans on you and get our brooms. :(

[Archived Post]

I'm down for daylight saving time being eliminated. Not so certain about the timezone thing though :)

Once I take over the world, I might decide to live in London. If I go for that, I might pick GMT instead of EST as the One True Time Zone. :)

[Archived Post]

awsome.... 2hrs isnt bad if they fix it... i wasnt able to play for 5 days when they did the 9/30 patch.... they need to fix the servers now since they fixed the bug that was causing some computers to not being able to play on them. had to do with frame rates and loading. so i hope they got everything done and fixed this time... im still using the work around they gave to to fix the framerate/loading problem the 9/30 patch gave me., i hopw now i can turn it off.:D

dont get you're hopes up :(

[Archived Post]

Daeke,

I think most of us accept your apology. Also I don't want to see 1000ppl instances but today was fun. Just remember if you don't follow through now with an ig warning in future problems save server crashes. We are gonna call shenanigans on you and get our brooms. :(

and stakes!

[Archived Post]

I want to apologize profusely for the minimal warning we provided before taking the server down. We are making sure this doesn't happen again without ample warning both in-game and out of it. It was not our intention to mess everyone in the midst of their progress, we were just in a rush to get the fix out as quickly as possible. That's not an excuse for our actions, rather it's just an explanation. We will do our best to ensure it does not happen again, and I apologize again for the inconvenience this caused everyone.

Will you guys ever fix your communication? This has been going since before launch.

[Archived Post]

dont get you're hopes up :(

i dont really but im happy they were able to figure out why alot of compters couldnt log in for 5 days since the 9/30 patch.... they proved to me theyt are really tring hard to get this fixed.

[Archived Post]

Anyone have the time? I do.

http://www.timeanddate.com/worldclock/

Hint: Los Angeles is in the Pacific Daylight saving Timezone.

[Archived Post]

Does anyone know if logging out 'locks' your powers if you in the Powerhouse? I was in the midst of testing powers when it went down and don't really want the ones I've currently got.

[Archived Post]

Anyone have the time? I do.

http://www.timeanddate.com/worldclock/

Hint: Los Angelos is in the Pacific Daylight saving Timezone.

Enjoy your precious time zones while they last. :)

[Archived Post]

And I actually know how to spell Los Angeles....L-A

[Archived Post]

I'm not sure I follow that logic, but its simple. Things were messed up. You didn't need a warning this time.

Fanboys. I swear to- agghhhh...

I give up, I'm not even going to try and explain why this person is WRONG. Glad I can ignore people on the forums now.

[Archived Post]

Once I take over the world, I might decide to live in London. If I go for that, I might pick GMT instead of EST as the One True Time Zone. :)

If you do that and let me move there too I'll be happy. Fun times there.

[Archived Post]

Does anyone know if logging out 'locks' your powers if you in the Powerhouse? I was in the midst of testing powers when it went down and don't really want the ones I've currently got.

No it shouldnt. In fact depending on how they shut things down you may be rolled back a bit.

[Archived Post]

well an hour has almost passed... it would be nice if they can keep that time of 2 hours and not have to extend it.

[Archived Post]

Fanboys. I swear to- agghhhh...

I give up, I'm not even going to try and explain why this person is WRONG. Glad I can ignore people on the forums now.


You don't have to explain it. Daeke posted an apology for what happened with the lack of communication and so that should have been the end of it.

[Archived Post]

Dear Cryptic

Seriously we have some concerns as customers here...
One why is every patch that comes breaking the servers??!!

Two Ingame warning to get to a safer location to log out would be wonderfully nice!!!

Three While i think youve done a good job at making a game that is verstile and adaptave to the players you are loosing my support steadily with constant failures.. The only reason ive stuck around this long is because its a mmo that is new and youve been rather forthcomming with information about said issues.

FOUR: In Game support tickets... Ok i understand you get tons of these but coppy pasted replies are not always the answer in fact it makes alot of people feel as if they are being ignored. Some custom and more tailored responses would prolly be better suited to keeping folks happy.. Might want to hire some more GM's too to handel issues like stuck NPC mobs etc, give them tools to reset mobs that get fraggin stuck!!!!!

FIVE: ya got several quests that are not working right because they dont reset right.. they work great ONCE.. and only once when the servers first come up.. so we need yall to find that line of code that resets the lil spawned mob or event and set it to reset correctly every X minuets like public quests ... so this way if it does get stuck it will reset after 20 min or so ... EXample (Trumping the shark)

SIX: FOR CRYIN OUT LOUD FIX THE DANG UNTARGETABLE UNKILLABLE ZOMBIES ALREADY!!! they ruin so many lower level quests its not funny... they also make some of the higher level ones alot harder than they should be... I only point this one out because of bloodmoon comming soon and if this isnt fixed by then it could cause alot of very bad in game issues

Beyond that I have to say you have at least been trying very hard.. but we need you to do not try.. I love the game, the idea of it, how its put together, but these persistant problems are wearing thin on me and many other people. Im sorry for the rant but i had to express myself and have attempted to do so as nicely as possible.

Please do not take this as negitive but as suggestive to help you cryptic fix issues that are out there and help keep us your customers more appeased in the future. I do hope some of what i said gets through and helps to make this game better for all of us.

Sincerly
Rage-Overkill
aka Vengance Zero

Thank you for stating what I could not without endless profanities.

Thanks for the replies. As for the last two,





sorry but I dont feel like googling every time there's an announcment about something, like servers going down etc.
Would it really be that horrifiing for you if they added GMT time as well in their announcments? Seeing as it is gobal server with, I imagen, plenty of EU people playing. Would it hurt you that bad?

I'm all for that, if they include the time for all the time zones. Or you could just, I don't know, memorize the time difference between their time zone and yours. That's what I do, just takes a little math skill. :)

So in summary:

1) Mistakes happen
2) Mistake acknowledged
3) Cryptic worked quickly to address mistake
4) Apology made
5) Communication in game not made prior to take down; apology made; Cryptic will do better next time
6) Case closed. Come back in 2 hours

Issue closed on problem 5,629. Moving on to previously addressed issues that were not acknowledged by Cryptic.

[Archived Post]

well an hour has almost passed... it would be nice if they can keep that time of 2 hours and not have to extend it.

It was an estimate. And normally they under-estimate it. They being people who run games and not just Cryptic. If after the next hour it's not up, just go with the old trademarked "Soon". Just preparing you.

[Archived Post]

And what would PDT be in GMT time? I live in europe and have no clue about your US weirdo times ;) Perhaps it would be possible to add GMT time as well in announcments so us poor confused EU players know when it is

Just tap into Google, "PDT" if ever you need to know, one of the top links will tell the you time right away.

[Archived Post]

i know most likly it wont come back up than. but it never hurts to hope.

[Archived Post]

I can remember WoW servers going offline for almost a day... day and a half at a time. and this was after the game had been out for a year. A new game is going to have problems and i hate to say this but thats why the devs dont respond or apologize when everyone crys (its going to happen). so while its nice to voice your opinon while you risk sounding like a broken record, but i hate to tell ya noone is going to say sorry and give your money back. they are fixing a problem and that is part of what we pay for, so give them a break

[Archived Post]

I can remember WoW servers going offline for almost a day... day and a half at a time. and this was after the game had been out for a year. A new game is going to have problems and i hate to say this but thats why the devs dont respond or apologize when everyone crys (its going to happen). so while its nice to voice your opinon while you risk sounding like a broken record, but i hate to tell ya noone is going to say sorry and give your money back. they are fixing a problem and that is part of what we pay for, so give them a break

i agree.... they are trying really hard to get things working right and when they do this will be a truely great game.... its has so much it could be, it just needs alil time to be truly great.:D

[Archived Post]

I can remember WoW servers going offline for almost a day... day and a half at a time. and this was after the game had been out for a year. A new game is going to have problems and i hate to say this but thats why the devs dont respond or apologize when everyone crys (its going to happen). so while its nice to voice your opinon while you risk sounding like a broken record, but i hate to tell ya noone is going to say sorry and give your money back. they are fixing a problem and that is part of what we pay for, so give them a break

It helps to read the posts. A majority of this is about not having an in-game warning before they took the servers down. ;)

[Archived Post]

The server's back up! Thank you for your patience!

[Archived Post]

i know most likly it wont come back up than. but it never hurts to hope.

I just got in now and finished a mission I was doing.

[Archived Post]

You don't have to explain it. Daeke posted an apology for what happened with the lack of communication and so that should have been the end of it.

And Daeke is awesome, as well is Cryptic for trying to get these problems ironed out so quickly. I do applaud them for that, they work quickly and aren't afraid of taking risks and directly reacting to player feedback, even if it does work against them sometimes. That is good for progress.

But these bass ackwards fanboys still irritate me. Here's a tip for the fanboys: If you really want to show your support, back improvements regardless of if you personally deem them absolutely necessary or not. You can never have enough pluses, as not everyone is as devoted as you.

[Archived Post]

The server's back up! Thank you for your patience!

see i had faith in all you at Cryptic!!:D

[Archived Post]

You at Cryptic rule... no matter what is said here, good job and keep up with the learning curve... Love this game!!

[Archived Post]

why are people so prckish whenever the server goes down? Do you think cryptic wants to **** u off? Or do you think they are doing this as a joke and are laffing at us crack heads who are complaining we cant get our fix? get a life, god its more fricking annoying listening to the whiners than the actual downtime. cryptic thanks for a good fun game and keep up the good work fixing these issues, please know that not all subcribers are idiots and realize this is needed to make the game even better. im sure ill be chastised for my words of wisdom but IDK. NOW HURRY UP AND LET ME PLAY LOL!!!

[Archived Post]

I want to apologize profusely for the minimal warning we provided before taking the server down. We are making sure this doesn't happen again without ample warning both in-game and out of it. It was not our intention to mess everyone in the midst of their progress, we were just in a rush to get the fix out as quickly as possible. That's not an excuse for our actions, rather it's just an explanation. We will do our best to ensure it does not happen again, and I apologize again for the inconvenience this caused everyone.

"Not an excuse, but an explanation". Couldn't ask for a better worded apology.

<3 Daeke. Can I make an homage? :D

[Archived Post]

omg, people that buy things so quickly...

I have to admit, that they did an excellent job hiring Daeke for marketing and forum PR, but seriously...

how many apologies has he had to give out, while still putting the blame on the nebulous "others". The answer is several over the last few weeks, and always the royal "we" had to do this, we had to do that...won't happen again, etc.

Well, things do keep on happening... patches that go out when known to be bugged, poor patch notes, extra downtime to fix said problem... the list goes on.

I'm just ranting, but every time the community starts gelling, and coming together, every time people start loving the game, it's given a black eye by its own makers...

Seriously... get some change control and maintenance best practices in place already. Apologies and "we learned our lesson" will only go so far when used every bloody week.

edit - fixed his name

[Archived Post]

Thanks for the support on my post guys ... and i hope the devs read it as some of you others did.

[Archived Post]

Why is it some people got the 'taking the servers down' message in game and lots of you didn't? I saw it and got my roommate to check the main site becuase i wasn't aware of one being planned. To my knowledge its still not on the main site but I definatly saw the ingame message.