Is there a bug in the support ticketing system?

[Archived Post]

I filed a ticket last night, and my ticket was responded to (not via tell but in the ticket system) stating that I needed to supply more information. So I edited my ticket with more information, and went back to play. I kept checking the ticket all night (and morning long) like 12 or so hours later the edited ticket was still not responded to.

Does the editing of the ticket screw it up? Does it not get put back into the stack, or back in improperly?

NOTE: This is NOT a post about incompetent GMs (hell I used to BE a GM for another company) but rather a concern that tickets might not be working right.

PS: It would be nice if there was some notification, like an in game mail, when your ticket gets commented on by a GM. I have no idea when they asked me for more information in the ticket. I just happened to check the status and saw the notes.

[Archived Post]

I can confirm that you have edited your ticket correctly and is currently in the hand of one of our GMs who is currently researching this further. We will also be adding the in-game mail function where the players will get notified every time we update a ticket.

I do not currently have an ETA on when this feature will be added but I will make an announcement of the forums when this feature is added.

Thanks

[Archived Post]

Excellent then as long as its working i'm fine :) Thanks.

[Archived Post]

I've been griping about this for months. Nice to see some progress.

The other big thing: the status field on tickets? Completely incomprehensible.