Game.co.uk headstart pre-order keys

[Archived Post]

so im like many from the UK who have recieved our headstart keys, and they seem to already be active, i have tickted cryptic yesterday and still have no answer. I know alot of people who had the same issue with gamestop in US have had there keys replaced.... (hoping there not ignoring the UK population here), i really would like an answer of some sort as this all seems so unfair....unhelpful.....and disorganised.

Yes Cryptic might be busy, but why on earth are they alienating the future paying customers who have actually pre-ordered the game from there own website with the retailers they suggested. Please dont send us back to our retailers on bank holiday weekend as you know we will not get a response.

I just want to get into game and have a headstart code that actually works, I would like someone from cryptic to actually answer my concerns instead of ignoring them.

[Archived Post]

I ordered from GAME too and have the same problem. I'm not too bothered about the headstart, as the retail is just around the corner, but it is an annoyance when we have purchased from a particular retailer due this feature. I bought from GAME mainly because of the pre-order bonus costume items, they looked much better than the others offered from other retailers, even though it was slighter cheaper to buy it from Amazon. However, if my code doesn't work then I won't get the bonus items. Again, it's annoying as it was an advertised feature of the purchase which they are not delivering on. By the time they sort it out then headstart will likely be over. My annoyance at this point is directed at the retailer, not Cryptic. It is the retailer who has advertised the product and then failed to provide what they had advertised. Oh well, not long until release, I@ll just have to do without my shiny costume pieces!