D2D Pre-orders

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Does anyone else feel like they got scammed by not getting to play in the head-start? When I purchased my pre-order from Cryptics site under the list of retailers it listed it didn't say "Hey if you order from these two you get to be in headstart". I am now an angry gamer!:mad:

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well i made that mistake as well but i didn't read all the print, i just assumed that it included headstart. I won't be ordering anything from fileplanet ever again. If they can't compete with the big boys with perks i have no reason to buy from them.



Keeper

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well i made that mistake as well but i didn't read all the print, i just assumed that it included headstart. I won't be ordering anything from fileplanet ever again. If they can't compete with the big boys with perks i have no reason to buy from them.



Keeper

I figured it out after I bought it, I was kinda miffed but mostly at myself, they had it listed, I didn't check, buyer beware. If you want in canvas the local gamestops and best buy's they have pre order codes in store for five bucks, that's what I did.

edit: go look at this thread:

http://forums.champions-online.com/showthread.php?t=45204&page=3

there's a bunch of people whining and demanding cryptic 'fix it' by it I'm guessing they mean their own impatient shortsighted stupidity, and a lot of me calling people on it.

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Im VERY ****ed off.

I have never played an MMO where pre-order did not equate to early access. And I have played them all pretty much except for the korean garbage.

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I was not aware of this either. I am very UPSET!

I feel scammed.

Im not even in game and already have a sour taste in my mouth.
Cryptic should fix this

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I'm trying not to facepalm at work but you people are making it hard. Accept responsibility for your mistakes.

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I'm trying not to facepalm at work but you people are making it hard. Accept responsibility for your mistakes.

F U.

Cryptic should accept responsibility for a horrible policy and change it. No other MMO has ever done this with early access.

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F U.

Cryptic should accept responsibility for a horrible policy and change it. No other MMO has ever done this with early access.

Really now. Does your mother know you talk like that to strangers? or are your parents simply incapable of teaching you manners? I say accept personal responsibility, and the best argument you can come up with is "F'U someone else should do it" I hope your parents pull the plug, for your sake, you need more training before they send you out into the real world, you're in for a terrifying surprise.

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I've gotta say I;m kinda upset that i went d2d.
Do something guys give us dumb a$$es a break ;et us play
please

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it would be nice, but my bet is that BB and GS paid for the exclusive as a means of drawing customers away from digital downloads, so it's kind of looking grim on that front.

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I also am disgusted by this. Every MMO pre-order I have ever done has granted access to the head start program.

People don't pre-order so they can get some useless "special" item, they pre-order to have a better chance to get on the server they want with the character name they want, and to get ahead of the leveling curve.

I would love to hear Cryptic's official PR tap dance on this one.

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I am getting abit tired of people rushing in here and flaming those of us who ordered through D2D. Until the last day or two there was no information on D2D informing us that we were not in the head start. Only today was it posted with "join in 4 days!". The Cryptic retailer page was not as misleading but most of us didnt read the fine print before ordering.

I personally went with a vendor I trust. I refuse to buy a game from Best Buy or Gamestop. What is ridiculous it that the flamers are somehow more important customers how? Because you did more research and gave Cryptics sponsor/partner money? Or you paid for a longer subscription and have the right to play early? The bottom line is that it should not be a question of giving up more money to play early, it should be open to all of us who preordered this game only for that privilege.

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Um...guys, I ordered from D2D too. It didn't say anything about Head Start. Granted, I was a bit agitated as well. At first. Then I realized, I'll get to play the game no matter what, so it's all good IMO. And for those of you that said they didn't mention anything about it before....WHERE HAVE YOU BEEN THE PAST TWO WEEKS?! Seriously. Even if you were playing in the beta, people would tell you it wasn't included. So quit *****ing, and leave if you have a problem with it. Stupid trolls!

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Well that will teach me for avoiding gamestop and best buy if at all possible. My interest in this game just dropped to a new low. Guess I will see if i can get a refund from d2d.

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I order everything through D2D, usually I buy things through word of mouth and I had purchased my pre-order before I even came to this web-site. I had aleady spent my $49.99 so imagine my surprise when I found out that D2D's pre-order perks paled miserably in comparison to those of the other vendors. This is TERRIBLE customer service and Cryptic should be ashamed of how they're treating their customers (from their #1 pre-order vendor no less).

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Well that will teach me for avoiding gamestop and best buy if at all possible. My interest in this game just dropped to a new low. Guess I will see if i can get a refund from d2d.

D2D won't issue a refund. I've already tried.

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Huh, I didn't even catch that certain vendors had Head Start. And I had hoped that my Lifetime Membership would mean something.

I wish I read this thread before submitting a request to Cryptic. I can already foresee the answer.

I just hope that Lifetime Membership has an early start too...even if a day. I mean, 16 slots is nice and all, but they're not doing anything for me right now.

The whole game has a comedy of errors for me; I'll just fast forward to the time when I can look back and laugh.

Kevin

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Lifetime and 6 month sub with d2d has early start.

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Ok I accept my inability to read the fine print and I am to blame for assuming ALL preorders would get early start.

Now, what cryptic could do is charge us like 5 dollars directly to get an early start code. I would totally go for that :3

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The anger is a mix of personal, and wanting to save myself a trp to the store. Expecially since in other games, it didn't mater when you preordered, but that you actually did preorder. I would think that those who have paid the full price already actually get considered on par with those that only paid 5 dollars and get to play early.

I admit that I made a mistake by doing D2D, when I originally read about the Early access t had nothing to do with just those who buy at gamestop or Best Buy. it just was if you preorder you an get ino early access. all thechat in game just was about preordering and youll be able to play on he 28th.

The part I'm mad about is that I sent in a refund request to D2D, and they were really rude about saying no refunds mmo's Even without the game being shipped, it seems like they knew people were going to be ****ed when they put the no refunds on Champions Onine in small print at the bottom of the page. It's like they knew that people were going to want to preorder other places and made sure that enough people would be suckered into it, and be unable to get out of it.

I can't stress it enough that it's not Cryptic's fault. Marketing is almost always done by the publisher. I blame Atari for this confusing system of who get's to play the special part and who doesn't. I would have just bought the 5 dollar box at best buy, except those are all gone now, most likely by people who preordered other places, and want to actually pay the game they have paid for. I just hope this gets sorted out.

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I fully admit I did not read every little bit of information on the D2D site. I made assumptions, I trusted. That's fine.

However, I do think it makes great marketing sense for Cryptic to honor the trust I placed in them and allow so many of their loyal customers into the early access. They did not make it clear that there would be special preorders until very recently.

I have learned my lesson and will not trust this company's word again. I will also make sure to read all the fine print and never assume anything on a digital download. Thank you for the fifty dollar lesson Cryptic, but I won't be giving you more money just to give me what I originally was promised on your site.

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I fully admit I did not read every little bit of information on the D2D site. I made assumptions, I trusted. That's fine.

However, I do think it makes great marketing sense for Cryptic to honor the trust I placed in them and allow so many of their loyal customers into the early access. They did not make it clear that there would be special preorders until very recently.

I have learned my lesson and will not trust this company's word again. I will also make sure to read all the fine print and never assume anything on a digital download. Thank you for the fifty dollar lesson Cryptic, but I won't be giving you more money just to give me what I originally was promised on your site.

I'm less likely to buy another Cryptic product from this point forward. I would have thought that they would consider all customers equally and not give some better perks than other simply because of where they decided to purchase the game. I've NEVER seen this done with any other MMO prior(other than with trivial items) to this game and I think that these kinds of shady practices will only drive away potential loyal customers.

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I also am disgusted by this. Every MMO pre-order I have ever done has granted access to the head start program.

People don't pre-order so they can get some useless "special" item, they pre-order to have a better chance to get on the server they want with the character name they want, and to get ahead of the leveling curve.

I would love to hear Cryptic's official PR tap dance on this one.

This only emphasizes how little you have read up on this game. Everybody plays on the same sever. Your character can have the same name as somebody else. You just can't have a global account name that is similar. In game chat looks like thus:

<Charname>@Accountname: lfg 5 man instance!

so this only underscores your lack of reading up. My suggestion is to hurry up and wait.

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Which is more important to a company who depends on user subscriptions?

1.) Customer satisfaction based on previous expectations and product quality.

2.) Money given to them by third parties to secure favored access to the head start.

Sadly, for this company, it appears choice 2.

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all i can say is do not support Cryptic only then will they learn.

As for me i will play my 30day trial and then peace out.

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Their only customer service response is to close the thread about this:

http://forums.champions-online.com/showthread.php?t=45413&page=16


Even better, some people who preordered from Cryptic's super special friend Gamestop didn't get into early access either. So, not only did they lie to preorder customers for months, they also did not live up to their most recently released obligations.

This whole thing is a big cluster****.

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Their only customer service response is to close the thread about this:

http://forums.champions-online.com/showthread.php?t=45413&page=16


Even better, some people who preordered from Cryptic's super special friend Gamestop didn't get into early access either. So, not only did they lie to preorder customers for months, they also did not live up to their most recently released obligations.

This whole thing is a big cluster****.

I bought a copy of the game for my Brother-In-Law (this time from Gamestop) and have not received the keys. It's been 2 days now.

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I ordered on D2D also, just assuming head start.

Oops, my fault. Oh well, I can wait 4 days. No one's fault but my own.

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I ordered D2D as well knowing that it didn't include the headstart, then I logged in today....I'm playing as we speak. No joke.

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Same here...been in game since around 3 pm eastern

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Im ****ed of about it and even more ****ed of that they are letting the 6 month and lifetime in from d2d...strait bull****.

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it would be nice, but my bet is that BB and GS paid for the exclusive as a means of drawing customers away from digital downloads, so it's kind of looking grim on that front.

Youe theory is trash becouse d2d cust did get in only if they got the 6month or lifetime. It all falls back on co to me. Will be calling back and disputing d2d preorder tommorow.

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Same here...been in game since around 3 pm eastern

So some D2D preorders get the head start and some don't? Did you guys do the 6 month subscription thing?

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D2D preorder and lifetimer here. I can log in to headstart at this time. however, my preorder bonus is not active yet and won't be till I get my retail key. if I didn't have to work I'd be well into the Canada or desert crisis zones by now.

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I knew the head start wast included when I bought off D2D. I had money in paypal and didn't feel like trying it or or go to best buy or Game stop which is like a 45mins to a hour away just for a game pre-order then going back.

D2D never said any thing about a head start, if you bought thinking they did then its your fault. and you can wait 4 days to play the game. Its not like your gonna die any time soon.

OF course you would get in now if you bought the 6 month or life time, the head start is included in those discounts.

If you cant wait 4 days to play then you don't need to be playing, as you don't see me moaning about waiting 4 to play. I can wait til Sept 1th but some of you guys cant seem to wait at all. Go out side for 4 days, go shopping go play with friends, play other games or get one of the discounts.

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I knew the head start wast included when I bought off D2D. I had money in paypal and didn't feel like trying it or or go to best buy or Game stop which is like a 45mins to a hour away just for a game pre-order then going back.

D2D never said any thing about a head start, if you bought thinking they did then its your fault. and you can wait 4 days to play the game. Its not like your gonna die any time soon.

OF course you would get in now if you bought the 6 month or life time, the head start is included in those discounts.

If you cant wait 4 days to play then you don't need to be playing, as you don't see me moaning about waiting 4 to play. I can wait til Sept 1th but some of you guys cant seem to wait at all. Go out side for 4 days, go shopping go play with friends, play other games or get one of the discounts.

D2D has a long history of ambiguity, they'll often say one thing and just do something similar. I've been buying from them since they launched the service, and there is a very good reason so many products 'are not eligible for refunds'.

I actually thought it did say they were offering a headstart, and given the fact that some of their customers actually do get it should tell you all you need to know (that it was an honest mistake). I have yet to meet a person without OCD that will exhaustively research every purchase of less than a grand. Though I cant say I'm angry, you should be able to understand why some of these people might be.

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No offence, but there's way too many people here whining about everything it seems, I pre-ordered with D2D, I knew there was no Headstart involved, it's not mentioned on the link on the front page. So, how people can keep complaining, when it comes down to the fact that people ASSSUMED they would get Headstart is their fault and nobody elses.

Welcome to the WoW generation.

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I also preordered from D2D, also having read the page (Im the kind of guy that reads what he's buying). I havent seen an early start there either, so its all good.

The only thing I might find wrong is how others with a D2D version are getting in, while I cant. But frankly, I can wait a few days.

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Am I the only one who finds it hilarious that people are "furious" and "****ed off" over a 3 day head start?
Honestly, I got D2D and was a little disappointed by not getting a headstart, but I got over it 5 minutes after I learned of my mistake.

I wouldn't even be upset if it was a 7 day headstart. Some people are so obsessive.

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Am I the only one who finds it hilarious that people are "furious" and "****ed off" over a 3 day head start?
Honestly, I got D2D and was a little disappointed by not getting a headstart, but I got over it 5 minutes after I learned of my mistake.

I wouldn't even be upset if it was a 7 day headstart. Some people are so obsessive.

I think the problem is people ordered from D2D because they thought it was a headstart early access. When the link on the front page of the website took you directly to D2D and the the link said "early access preorder".

Then on the 23rd cryptic changed the website and made the announcement gamestop/bestbuy only.

Now if it had mentioned anywhere on cryptics website you must order from gamestop or bestbuy only in order to get the headstart no one could have anything to complain about. They did not.

It's not really the headstart its the lack of customer support and response on mythics behalf, shady business practice, buy 6 month/life and you can play now etc...

It almost rings of money grab...

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I like that they sent this email out:
http://us1.campaign-archive.com/?u=b9e128e61093be03835491d95&id=b2111c095d&e=e6b6758469

Saying you'll get into the head start with ANY uk retailers and links to this list:
http://www.champions-online.com/retail_uk

Including D2D.

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Why is reading comprehension Cryptic or Atari's fault?
You just gotta blame someone else :\


Some of you (not all) are saying some pretty nasty things...

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I like that they sent this email out:
http://us1.campaign-archive.com/?u=b9e128e61093be03835491d95&id=b2111c095d&e=e6b6758469

Saying you'll get into the head start with ANY uk retailers and links to this list:
http://www.champions-online.com/retail_uk

Including D2D.

And if you read that list some of them say "includes entry into our Early Start Program" and others (Only D2D) do not.

I specifically chose gamestop to pre-order my copy because I knew that D2D didn't include the head start. If I knew, then it must have been printed somewhere. I couldn't have known, otherwise.

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And if you read that list some of them say "includes entry into our Early Start Program" and others (Only D2D) do not.

I specifically chose gamestop to pre-order my copy because I knew that D2D didn't include the head start. If I knew, then it must have been printed somewhere. I couldn't have known, otherwise.

Something to consider, its entirely believable that they may have forgotten to add that to the D2D category. It wouldn't be a first. I actually noticed that it didn't state that D2D offered the early start program, but since all the others did and I've never seen an early start program that excluded a single retailer before I just assumed it was a typo.

Now I get to miss out on the 'event' that supposedly won't ever happen beyond the early access program.

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That's an interesting assumption..

"All the other retailers have it listed, so maybe they just typo'd and didn't put it on this one."

.. And yeah.. It's definitely not an unreasonable assumption, although I'll admit it's not one that had occurred to me. I think the lack of it being in the description would have been enough for me, at least, to spark a shadow of doubt that I wasn't going to get what I actually wanted, and that shadow of a doubt would have been enough for me to start asking around, customer service reps, forums, etc.

In fact, I double, no triple checked on both this site and gamestop's site, and then when I was actually in the brick-and-mortar store, I asked -BOTH- clerks on duty just to make sure that I was buying from a retailer that would get me into the headstart.

.. Course, I'm also the kind of guy who's been to Vegas multiple times and never spent a single dime on a bet. Ever.

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The issue for me is that no other mmo has ever done this.

Preorder has historically always equated to early access.

Of the 11 MMOs I have played, any that had pre-order did this.

So it is something of an industry standard at this point.

This is akin to going to buy a car and after you purchase it, finding out the tires are not included.

Technically, should you ask the dealer about every single part of the car to be sure it's included? Sure, but noone does because it is an industry standard.

REALLY bad marketing move on Cryptics part.

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This is some serious BS!!!! With the fact of us preordering we should have been granted Early Start access, not be discriminated against because we did not buy from big wigs Best Buy & Gamestop! :mad:
Had I had paid better attention, I would not have ordered from D2D, but what was kind of ****y in that deal...despite signing up 2 years ago for Beta...the only way it seemed you would be able to get into Beta was to Pre - Order the game!! Looks like we all got bent over and we didn't even get any names!!

Also, for those w***** gonna jump up and say"Stop complaining" plz keep your comments, we as paying consumers have our God given right to express our opinions!!:mad:

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If your from the UK like me and you read that email the "any UK retailer" part should include D2D UK but they changed that later to "physical retailers" but many people had already pre-ordered from D2D UK so they moved the goal posts, a simple mistake on their part for not being clear enough at first.

After the change tho, well its your own fault. But they could have just marked the gamestop offer on the retail page as international and we'd have less people complaining. But hey that just what i would have done so take no noticed of what I'm saying i make no sense at all.:p

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i think that d2d was introduce late...
cause I pre ordered at d2d and was able to do the beta but CANNOT get into headstart.

But my friend who pre ordered late can...

so early d2d customers are getting jacked as well...

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Is it me or Cryptic or atari have a weird way of making marketing decisions or errors...

Lifetimes not saying theres a limit on qts.
Pre-ordering and not having early start this is a first
Not having (before a few days ago) patch notes (xp nerf example)

I am still gonna play this game but i sure hope they are gonna be more careful... in the future because if they dont they will lose alot of customers...

Its one thing to have a great game but having a great support and clientele service is even more important...

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I think the problem is people ordered from D2D because they thought it was a headstart early access. When the link on the front page of the website took you directly to D2D and the the link said "early access preorder".

Then on the 23rd cryptic changed the website and made the announcement gamestop/bestbuy only.

Now if it had mentioned anywhere on cryptics website you must order from gamestop or bestbuy only in order to get the headstart no one could have anything to complain about. They did not.

It's not really the headstart its the lack of customer support and response on mythics behalf, shady business practice, buy 6 month/life and you can play now etc...

It almost rings of money grab...

This is exactly how I feel about the situation. It is not the head start that is making me angry as much as it is the lack of information. I know MMO companies care more about money than their customers but they need to make it less transparent.

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Take Note...............6 pages of folks complaining about how poorly this was all done by Cryptic, not one admin or anyone from Cyrptic has come in to this thread to give an apology or a reason for their poor marketing in this matter!!! Hell, if I had not pre paid for this damn game or could get a refund back from D2D, I damn sure would not play the game!!! Anyway, lI can see now why Marvel pulled out of the deal with Cryptic on the original project for this game *aka Marvel Online* seems Cryptic and Atari could not get it together!!

Well, I am sorry for ranting, but I just feel cheated as do many others here, but iI have a feeling this game may wind up being a dead stick like CoH/CoV if they keep doing stuff like this crap!!!:mad:

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I think it's kind of ******, cause at the point when I bought the game there wasn't any talk who get the head-start. And I thought that if fileplanet puts an ad for buying d2d I thought that if there would be any head-start it would be there... Plus I never have heard that only few retailers get head-start...

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OMG some people are so dense. The D2D page listed the bonuses you got. Who cares what cryptic said. You didn't click the "order" button on the cryptic site.

This is not anyone's fault but your own (and my own). I ordered D2D and just figured you got early access because all pre-orders would get it. I was wrong. It was MY fault. Now stop saying Cryptic makes "bad business/marketing movies" because you can't take some time to read what you are paying for.

It's like buying anything. Don't just watch the commercial and buy the product without reading the label. It's like people who buy "reduced fat" stuff without looking at the nutrition facts.

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The issue for me is that no other mmo has ever done this.

Preorder has historically always equated to early access.

Of the 11 MMOs I have played, any that had pre-order did this.

So it is something of an industry standard at this point.

This is akin to going to buy a car and after you purchase it, finding out the tires are not included.

Technically, should you ask the dealer about every single part of the car to be sure it's included? Sure, but noone does because it is an industry standard.

REALLY bad marketing move on Cryptics part.

This.
Personally, I can do without these few days of playtime, but it is a bit wierd.
Since preorder + access to late stages of open beta ALWAYS = early access in all the MMOs I have tried, I think Cryptic should have been more open and vocal about the fact that they are breaking the norm.
The fact that they have limited the headstart is *shrug*. I am sure they had a reason.

But I would have liked a big fat sign somewhere saying that "ATTENTION! EARLY ACCESS ONLY GRANTED THROUGH THESE RETAILERS: " Something that is hard to miss.

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Maybe I'm just overcautious because I never played a subscriber MMO before, but I read everything on each retailer's offer before settling on D2D. I had other commitments for the weekend so early start didn't matter to me. The mechanopendage backpack was what sold me on D2D.

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We have all been asking for a simple, honest answer for days but the threads get locked. There was a great thread in Super News that the mods locked when it got out of control. Alot of us are upset because of the deception. Read the posts before and you will understand the frustration

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I also am disgusted by this. Every MMO pre-order I have ever done has granted access to the head start program.

People don't pre-order so they can get some useless "special" item, they pre-order to have a better chance to get on the server they want with the character name they want, and to get ahead of the leveling curve.

I would love to hear Cryptic's official PR tap dance on this one.

You are a Liar.

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I was a little bummed about not noticing "no head start" but I still saved around 15-20€ for not buying it from a store. So I'm pretty happy with the end result, considering that I propably even couldn't get head start ( not a U.S. customer ) without some major arrangements.