No shards found: You have 1 ticket.........

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Is this telling me my worst fear is true? That yes, us that bought from D2D are screwed for headstart?

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If you read the pre-order bonuses carefully you will see that D2D does not have access to early access, while Gamestop and Best Buy pre-orders do. It's a sad injustice, but it's true. We've also known this for a long time, so if you're just now realizing this... >.>

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Yes I knew this, but I also know I am reading about D2D people playing. Is the game even live or what?

I

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I really don't think it's a matter of where you got your account. I got my account set-up by Cryptic themselves for the early access and I'm also getting that error.

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If that is your worst fear, congratulations on a wonderful life. But yes, your worst fear has come true.

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I did find something interesting. I tried to log into the patcher with both my D2D pre-order account and an account with no subscription/preorder attached to it. When logging on with my D2D account, I get "a ticket with 1 permission pairs" and when logging in with this account, the one with no sub/pre-order, I get "a ticket with 0 permission pairs". I don't know if that helps at all, both get no shards available, but it would seem it may not be account based and more client/computer/ISP based.

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i have this problem too...
wait, if i dont have any subscription\ pre-order when will i can play? (sorry for my bad english lol)

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Basicly everyone who was in the open beta have the headstart. Stop about that D2D thing. my friend got the game from D2D and he is playing right now.

The patch/download server is DOWN. but the game server are up. and it s****

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If that is your worst fear, congratulations on a wonderful life. But yes, your worst fear has come true.

I was jokin' relax

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Basicly everyone who was in the open beta have the headstart. Stop about that D2D thing. my friend got the game from D2D and he is playing right now.

The patch/download server is DOWN. but the game server are up. and it s****

This is also strongly my belief. I have betaed and pre-ordered at least 10 games and if there has been a headstart I have never heard of only certain pre-orders getting in.

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Ok so if i am understanding this right there are people who pre-ordered from D2D as i did with the purpose of getting in and enjoying headstart. But not everyone because i cant log in like a lot of the other people on this forum. So i guess my next comment is what is the purpose of Pre-Ordering, paying for a game that presents a Headstart for pre-ordering but can not utilize the game, i was honestly evening going to purchase the Lifetime but whats the point now

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Ok so if i am understanding this right there are people who pre-ordered from D2D as i did with the purpose of getting in and enjoying headstart. But not everyone because i cant log in like a lot of the other people on this forum. So i guess my next comment is what is the purpose of Pre-Ordering, paying for a game that presents a Headstart for pre-ordering but can not utilize the game, i was honestly evening going to purchase the Lifetime but whats the point now

Sounds like the patch server may be down due to the large load of people logging in at the same time... Hopefully Cryptic is working on this.

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Mine was saying the same thing.

I took the headstart key from the email and entered it in my account details from the link on the launcher.

It's patching now.

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Mine was saying the same thing.

I took the headstart key from the email and entered it in my account details from the link on the launcher.

It's patching now.

its Patching now??? with the launcher?? ok now im confuse. :(

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when i try both of my codes beta and pre-order i get that the codes where already activated and theres nothing else i can do

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when i try both of my codes beta and pre-order i get that the codes where already activated and theres nothing else i can do

Ditto .

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Bumping this to the top, since I'm having the issue as well.

It's tragically amusing that I preordered both **** and CO last night, both should have preview/beta events happening, yet neither works currently. You'd think that I could at least get a 50% success rate from next gen MMORPG releases -.-

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ok i have the same problem and i pre ordered from play.com.
i was sent a key and when put in i get told my key is already used.
why ?:mad:

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These quotes are from a post in the Q&A section about the Headstart:

Q. I pre-ordered the game. Can I get in the head start?

A. You only get in the head start if you pre-ordered from Gamestop, Best Buy, or one of the European retailers. Pre-orders from Walmart, Amazon (in the U.S.), and other North American retailers entitled you to the open beta, but not to the head start.
------------

Q. I pre-ordered from a company that does digital downloads. Will I be able to get in the head start?

A. If your digital download is coming from Gamestop, you have access to the head start just like any other Gamestop customer. If your digital download is coming from Direct2Drive or some other company, you will not have access to the head start.

These are contradicting statements. I digital downloaded from D2D UK which is a Euro retailer if I remember my geography. I know I paid full price in Pounds. Come on guys give the idiots that have been in many headstarts and never heard of the tactic of only certain people get access so we just ordered the easiest.

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Bumping this to the top, since I'm having the issue as well.

It's tragically amusing that I preordered both **** and CO last night, both should have preview/beta events happening, yet neither works currently. You'd think that I could at least get a 50% success rate from next gen MMORPG releases -.-

Fallen Earth is up!

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Well they have said over and over that D2D buyers dont get a headstart. But, as Ive stated in other threads my friend is sitting here playing and we both ordered from D2D the same week. The only difference is he bought a 6 month subscription today. This keeps becoming even more exclusive if you didnt buy from an approved vendor or opt to pay for a 6 month or life time sub.

Personally I am not sure if I want a 6 month subscription. I love the game but if customer service continues the way it has been I certainly dont want to have to pay for time I wont use.

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Fallen Earth is up!

Amen!!!!!! And I get Headstart even though I bought it it at D2D!

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I am having the same problem. Have the DEV team noticed and is it going to be fixed?

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Same issue here.

The key I got from Game doesn't work. Cryptic staff replied to my ticket saying they'd applied a new key to my account so it should work. It doesn't work (I get "No shards found. you have a ticket with 0 permission pairs" whatever that means), and the ticket I put in with this new problem hasn't been answered. I guess the staff have all been busy cleaning out the forum servers...

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I pre-ordered the game on Direct2Drive to . Thought thay i were able to play on the Head Start .

Seriously , that SUCK !

What is the point of pre-ordering my game if i dont have any advantage except have a Custom Item ! Woaw ! Thank You !

... I think Cryptic should doing some thing for people that pre-ordering the game .. I'm french ( sorry for my english ) and i didn't seen any advertissement for this point :

I"If your digital download is coming from Direct2Drive or some other company, you will not have access to the head start."

Well , hope theyr will be a Solve for this problem ...

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This is absolutely ridiculous. I preordered on D2D precisely for the reason that I wanted to make sure I had the game in order to play the head start! Gamestop and BB are NOT reliable to get games on the day they release, WHY would they make it so the BEST option of playing the day of release doens't get into the headstart?! That should have been ADVERTISED and they shouldn't have linked to the site if they did not expect people to log in.

I feel like I have been lied to constantly with this game. It reminds me of the WAR launch and we all see how that went. I am so livid right now and ****ed off that I can't return the game. Cryptic has lost a subscriber before the game has even launched. It's too bad my 60 dollars can't be recovered. I'm literally sick with disgust at the way I've been treated.

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I'm totally ok with you ... This should be Advertised ...

But well , we can't do anything now and like you said we can't return the game now ...

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I paid 6 month sub and got in straight away.

It sucks you have to do it, but hey you gotta pay a sub anyway, and now I get access to the Star Trek beta too.

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I pre-ordered GameStop under the impression that through gamestop I got in to the early access. But when I try to log in I only get "No Shards Found: You have a ticket with 1 permission pairs, but no shards were found." and I'm reading all these posts how everyone is playing because they ordered through gamestop or bestbuy.. and here I am, having ordered through gamestop.. and still can't log in. What is going on? Am I missing something? Was I supposed to do something? I as in closed and open beta and got an open beta key through gamestop.

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I paid 6 month sub and got in straight away.

It sucks you have to do it, but hey you gotta pay a sub anyway, and now I get access to the Star Trek beta too.

Did you just do that or did you do it prior to today? I certainly am not going to sub for 6 months if I can't get in right now.

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Bumping this to the top, since I'm having the issue as well.

It's tragically amusing that I preordered both **** and CO last night, both should have preview/beta events happening, yet neither works currently. You'd think that I could at least get a 50% success rate from next gen MMORPG releases -.-

**** Beta isnt on for another 8 days...

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Did you just do that or did you do it prior to today? I certainly am not going to sub for 6 months if I can't get in right now.

My friend who preordered through D2D got a 6 month sub this morning and is currently playing. This further infuriates me because its yet another ploy to get you into headstart. I am not paying for 6 months when my faith in Cryptic is waning.

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wtf man...wierdest glitch I've seen on an MMO launch

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what about an update Cryptic.... are you there? QA guys taking a coffee break? did you know the coffee is better when the job is done?? fix the problem allready.

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I've sent an email to GoGamer.com, put a ticket in with CO and posted numerous times on the forums. Most of what I see is someone pre-ordered from someplace other than GoGamer or Best Buy. But I did pre-order through GoGamer, and STILL cannot log in. I keep checking the login and it keeps telling me the same thing, I have a permission pair but no shards found.

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what about an update Cryptic.... are you there? QA guys taking a coffee break? did you know the coffee is better when the job is done?? fix the problem allready.

The problem is to them there is no problem. They entered into a contract with retailers to the rest of us who didnt support those vendors are stuck. But, if you buy one of their special subscription offers and give them more money you can get in right now! This too is just wrong.

At the end of the day they know that even though we are upset most of us will still be logging in on Tuesday. Dont expect them to bend and allow the rest f us who preordered in before then.

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The advance play really only seems to be available to those who have paid for the life-time or 6 month special subscription. I had the normal subscription and pre-ordered from D2D, before choosing the 6 month option i could not patch. Now my game is patching and i believe it is due to the fact that i bought the 6 month pre-subscription. Also before doing the 6 month script, i tried to log in from my friends already patched game and it still gave me the no shards found string.

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i cnt even buy a subscription it keeps tellin me my card is declined.....i have 4 tickets open atm an 3 have been there for 4-5 hours i hope its sorted when i get up in the morning

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Direct to Drive and Steam are not included in the head start program.

http://forums.champions-online.com/showthread.php?t=45413

So basically the developers just **** all over the faces of anyone who preordered from those places, since essentially a direct link from cryptic website said preorder now gain early access and then took you to a list of retailers.

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The advance play really only seems to be available to those who have paid for the life-time or 6 month special subscription. I had the normal subscription and pre-ordered from D2D, before choosing the 6 month option i could not patch. Now my game is patching and i believe it is due to the fact that i bought the 6 month pre-subscription. Also before doing the 6 month script, i tried to log in from my friends already patched game and it still gave me the no shards found string.

If that is indeed the case, that will be the end of this game for me. I bought the game at gamestop to get the promotion code to play at headstart but I don't want to pay for 6 months to do so. There is no option to pay for 1 month afaik....

That is damn irritating and the worst is having no news from Cryptic and no solution whatesoever.

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My friend who preordered through D2D got a 6 month sub this morning and is currently playing. This further infuriates me because its yet another ploy to get you into headstart. I am not paying for 6 months when my faith in Cryptic is waning.

I can confirm that if you pre-ordered from D2D you MUST purchase the 6 months (and presumably the lifetime) sub before you can log on. This is most likely due to the fact that you do not have a "retail" key because that will not be released until September 1st on D2D's site. When you do the 6 month sub it gives you a conditional key that says "Six Months Discounted PENDING RETAIL" under subscriptions.

Now that my anger has subsided at this situation, I just feel that Cryptic has made some really stupid mistakes in how they communicate information. This should be made VERY CLEAR that you need a subscription or a retail key to play the game. They also really should have made it more prominent that you would not get into headstart unless you ordered from BB or Gamestop, it wasn't clear anywhere and you're going to have a lot of ****ed off people at launch and that isn't good. The lack of information is really stunning, I feel like I have to spend 8 hours a day surfing the boards and info sites just to play a game. That isn't cool and whoever is directing the communications effort really needs to step it up.

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If that is indeed the case, that will be the end of this game for me. I bought the game at gamestop to get the promotion code to play at headstart but I don't want to pay for 6 months to do so. There is no option to pay for 1 month afaik....

That is damn irritating and the worst is having no news from Cryptic and no solution whatesoever.

too busy playing the game i expect...+

what's funny is - we all pay in advance, without so much of a glance at the game...then WE do the beta testing so cryptic dont have to pay people to do it...THEN when the game is supposed to release, they can't help out the 100's of people its affecting.

this is like turning up to the biggest party of the year and the host forgot to buy nibbles.

seriously cryptic if you're not even going to address us and instead play the game yourselves (this is coming from a play.com order that SPECIFCALLY advertised early access) then i suggest you start looking around the floor for that giant ball you just dropped...

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Posting this again as this is why I and everyone else is ****ed off

---------------
I went to purchase the pre-order of this game on your website cryptic.

Clicking on the link you had up for the past week "preorder now, gain early access"

After which it took you to a list of retailers,

Why are those of us who chose to order from our prefered retailer not allowed a headstart? when you provided links on your website for preorders through a link that started early access?

No where did it state hey heres a list of retailers, but don't order from these two you won't have a headstart.

Complete and utter bull**** but nothing that can be done about it now. Just thought I'd point out where the obvious confusion is coming in from all the D2D preorders who ordered by clinking on links on your website.
---------------

Cryptics own website took us to a list of retailers through a link that stated early access but did not state which retailers did and did not have early access.

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Ok D2D has done us wrong! Said one thing and did another? Just like a magic show the left hand is pulling a rabbit out of a hat and the left hand is stealing your money! This is not only D2D's fault but Cyptics falut! Damn guys, Lets add up your current score? The Beta launch went shaddy, the D2D players got screwed on the pre-lauch, and you expect us to turst you anymore with this game or star trek in the future and pay 15 bucks to keep getting suprises? So thanks for letting us in the beta but keep all promises! This cyrptic is the differance between blizzard and crypitc. This is what makes games like wow keep a fan base for 5 years and destroyes games like champions, star trek before the launch. Dont beleive me?, no problem, just ask the makers of conan? So seriously make a post about it, fix the problem, give us some access and lets keep this a postive experance!

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Well I have a preorder with the french Amazon, it's talking about headstart. I got the same issue, seems that's all that thing is a joke.
Where are you Cryptic ? we need some explanations around here !

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I ordered from US D2D also making the false assumption that all providers would have Headstart access... Great communitcation Cryptic... it's awesome ofyou to limit not only what little preorder items you get by retailer, but also who can access to game too. You guys are jacked up if you think this won't kill a game REAL quick. You need to take a look around and start thinking of ways to make this well with the masses or you get your 49.99 for the game and then you get squat after those 30 days free run out. If this Headstart issue isn't fixed for the D2D and other retailers that can't access headstart then you won't have to worry about me even logging into the game, I haven't paid a dime for a subscription to Champions yet, if the headstart issue isn't taken care of, I never will.

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First off, it's been known for a long time, since before beta that D2D customers would not have access to the head start, early access launch. Please read before blindly pressing buttons.

I agree that it's a dumb practice and that it's a terrible idea and business model to sell out to certain companies, let alone GS and BB, and NOT D2D (A little baffled by their choice of retailers). But this has been known of since they introduced the pre-order page on the main site.

If you are a D2D customer and really can't go without playing the game till the 1st, do what I did and buy a 6 month sub, this seemed to have "Fixed" the problem for me and many others.

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Basicly u pay for a games pre-order. u get beta acess 12 days erly. only u stop acsess 7 days after. so poeple who bought from a few retailers. who no one knew about. could play for that 7 days (or so)
during whitch time. quests, powers, crafting, and ur servers dont work right. now u make poeple pay for a 6 month or a one year sub, to get acsess. (why not a one month) even tho we already have a free 30 days? and to top it all off. someone had the bright idea that after all of this free acsess to another f'ed up game would make it all better. so no ur paying for 2 games not just one. becasue they tricked u. woot go cryptic

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First off, it's been known for a long time, since before beta that D2D customers would not have access to the head start, early access launch. Please read before blindly pressing buttons.

I agree that it's a dumb practice and that it's a terrible idea and business model to sell out to certain companies, let alone GS and BB, and NOT D2D (A little baffled by their choice of retailers). But this has been known of since they introduced the pre-order page on the main site.

If you are a D2D customer and really can't go without playing the game till the 1st, do what I did and buy a 6 month sub, this seemed to have "Fixed" the problem for me and many others.

So fix the problem of poor customer service by giving them even more money....

I do believe this debacle will cost Cryptic customers.

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I just looked at some of the German forums, there are people posting in there about the same problems and bailing from the game, cancelling orders, etc too.

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Oops, looked at the French site and the same problem betwen Gamestop type "code not working" and "didn't know purchasing from there won't get me into head start" type issues. So we're not alone in NA or UK with this problem.

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Seriously , this suck ...

We pre-order the games like others does , we should get the same acces !

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So there was a desent thread talking about this issue with the D2D and other non headstart pre-orders, and what happens? Awen makes a couple of cameos of the "nothing to see here, we didn't do anything wrong" type, then two hours later the thread gets locked... amazing that Cryptic isn't looking into this or even making any tye of gesture towards the playerbase affected except the middle finger.

One thing I did notice... I wonder if closing time at the Customer Service Office is 6pm pst, cause that's within a couple of minutes of when it was locked.

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D2D purchase did not get me in. A friend of mine was already in is the reason I purchased through D2D -- figured if he was in then it must be a global entry (even though I had read and understood the retailer descriptions as being somewhat more limited). On purchase I tried to log in and found the aforementioned no shards found: you have 1 ticket [etc] error. -- also the client said servers down, no shard found.

My friend has the 6 month deal. I purchased the 6 month deal and now my game is patching and says servers are up. The game launched fine after patch.

The 6 month thing does not advertise early start access, but it seems to have it. Your mileage may vary, not my product, just my experience.

Would that Cryptic were clearer on the subject.

-D

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well the companys name is cryptic after all
maybe they are roleplaying with us lol
well from my expirence in the beta it was just lagfest anyway and i was hoping the live version was going to work for me b4 i took down the UI etc
the best internet i can get is 100 mbps and its not doing the job so maybe they can have a nice prestart media fest from the lifetimers 6 monthers who are putting more hope into it then i am atm and limiting the population to ease lag.
wow i sound like a real paranoid flaming forum troll now lol
i managed to not flame on even after getting burnt in SWG.... my fall to the darkside is now complete
i shalt go in searcheth of beer and try getting over it for lack of better.

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I have the BB preorder code in front of me right now. I've entered the code TWICE. The site won't retain the information. Logging into the launcher gives me the 'no shards, 1 permissions pairs' error and I can't launch the game.

So, wtf.

I went with the pre-order I was supposed to so I could get early access, only to have it not work, and then I come on the forums to find out the 6mo subscribers are getting in no problem. This may be a mistake on Cryptic's part, but it's the latest in a line of serious and unnecessary mistakes that's making me wonder what the hell I'm doing wasting my time with this game.

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I have the BB preorder code in front of me right now. I've entered the code TWICE. The site won't retain the information. Logging into the launcher gives me the 'no shards, 1 permissions pairs' error and I can't launch the game.

So, wtf.

I went with the pre-order I was supposed to so I could get early access, only to have it not work, and then I come on the forums to find out the 6mo subscribers are getting in no problem. This may be a mistake on Cryptic's part, but it's the latest in a line of serious and unnecessary mistakes that's making me wonder what the hell I'm doing wasting my time with this game.

Is it saying "Key in use?"

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Is it saying "Key in use?"

Nothing of the sort. I just entered the key for the third time. Told me I was activated under the BB Pre Order. Still no dice with the launcher. Seems to me the authorization system is borked.

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Issues from the get-go. games seems like CoH lite BUT add bad customer service, a botched download (fileplanet???wtf), a 'Fisher-Price My First Lil Server (seriously did you NOT expect a crowd?) and meh action. Going to cancel my Amazon order right now and fire up my 50 tank and visit the shard that works.

*** done- Now I can play 3 months on a MMO that works and MAYBEE Cryptic will figure out how to make customers happy by then....

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I've lost count of the number of times I've entered my BB preorder code into the site. It just refuses to retain it.

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Client is now telling me it's unable to authenticate my login info. It's getting worse. Hopefully this means they're tinkering with it.

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As I am from Brazil, the only choice I had to pre-order the game was from digital distribution and i read the description of all retailers and the only one that mentioned "digital distribution" was D2D. You people can go to the page "http://www.champions-online.com/retail" and see for yourselves. Only a couple of days ago I realised, READING FORUM POSTS, that GameStop too offered this service. I grew curious and then clicked the GameStop link in the retailers page and ONLY THERE it gives you the option for the Download!

As I'm not from USA or Europe, I don't really have the obligation of knowing all the services from all the stores there! Cryptic, throughout these days, had much problem communicating with the consumer, writing ambiguous and unclear texts and I'm only one more person to get involved in this confusion.

I'm very sad about this whole situation and that's a shame because with the time I played in closed beta, I had a lot of fun playing the game.

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Same issues as above. Can find a file to skip the launcher and go straight to login screen but doesn't work...

I'm not paying out for a 6month sub on top of what I already paid to pre-order. Heck, I'm not even sure if I like the game yet!?

Quoted from their email they sent customers.

If you pre-order from Gamestop or Best Buy (for US customers) or any United Kingdom, French, or German retailers, you’ll receive entry to our Early Start Program.

I'm from the UK and preordered via one of their suggested retailers here http://www.champions-online.com/retail_uk

D2D is on there by the way.
What gives? 4 day head start, now 3 days. Is anything being done to fix this?

*Adds **** to shopping Basket, hovers over 'puchase now' button*

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Same problem here. The Serial key Play.com give to me for the headstart was the same of the Beta key.... The laucher keep telling me "The launcher keep telling me that server are down and that "No shards forund. You have a ticket with 1 permission pairs, but no shards were found"."

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This is really badly handled by Cryptic to be honest. I was waiting to go onto a new mmorpg but I really don't want to have to deal with a customer service so poor.

Really not nice to see that they aren't taking seriously their customer, but it's internet I guess....

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It's will be nice to have a Answer of Cryptic on this post ...

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Direct 2 Drive customers will receive their Champions Online client through digital distribution. These customers will receive a Mechanoppendage Backpack costume piece and 30 days of game time.

i copy pasted that off of the main page... no 'entry to early start' mentioned there.
the rest had the 'entry to our Early Start Program'..

anyway i, too preordered via D2D, so i guess i'll just have to wait. we really cannot blame cryptic for this, i guess.

Im just happy i got the game(as i thoroughly enjoyed the beta). d2d was the only option me and my friends had from the philippines, the rest of the distributors either just delivered the box sets locally (US and Europe) or would not accept non us/european credit cards...

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Can't blame Cryptic for this? Are you joking?

Their communication is horrendous. I have only been here since the open beta has started, and the one thing about this game that has been consistent. You are never ever told a consistent or truthful message about anything.

From the bad advice about patching given by them on opening night. The end of beta event. The still wrong advice they seem to be giving about early access. I have about 8 friends that bought the game. The only ones that are able to play early access are the 6 month sub crowd. They are D2D customers.

See this is the worst kind of problem, a people problem. I can have patience with a technical issue that needs patching. Unfortunately, this is a problem with who ever is supposed to be handling their customer relationships.

In that arena you are measured by perception. The perception, that I am having, I am getting involved with a company that doesn't seem to worry about jerking me around. I want to like this game, but I just don't know whether I want to hand over my money to a business that treats me like this.

They seem to be blundering through the same missteps that countless other MMO's have gone through. Unfortunately for them there are sooo many options right now. I just don't know if it is worth it to stick around long enough for them to get their act together....if they ever do.

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My problem with this is that while Cryptic didn't say that you'll get early access when buy through D2D, I went with that retailer because there were a bunch of banners and recommendations on Cryptic's main page to get beta account from there. If the recommendation from the developer is to go there to try the game early, I trust them and expect the full package when I buy it there. I feel that this is a case of not reading the fine print, your actions and your fine text do not match each other and I'm very disappointed with that - needing to read the print = less trust.

No 6 months subscription here, looks like I can't take any chances until I have checked all the deatils.

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Can't blame Cryptic for this? Are you joking?

Their communication is horrendous. I have only been here since the open beta has started, and the one thing about this game that has been consistent. You are never ever told a consistent or truthful message about anything.

From the bad advice about patching given by them on opening night. The end of beta event. The still wrong advice they seem to be giving about early access. I have about 8 friends that bought the game. The only ones that are able to play early access are the 6 month sub crowd. They are D2D customers.

See this is the worst kind of problem, a people problem. I can have patience with a technical issue that needs patching. Unfortunately, this is a problem with who ever is supposed to be handling their customer relationships.

In that arena you are measured by perception. The perception, that I am having, I am getting involved with a company that doesn't seem to worry about jerking me around. I want to like this game, but I just don't know whether I want to hand over my money to a business that treats me like this.

They seem to be blundering through the same missteps that countless other MMO's have gone through. Unfortunately for them there are sooo many options right now. I just don't know if it is worth it to stick around long enough for them to get their act together....if they ever do.

Totally agree on this. I am a Gamestop customer, so it's not exactly the same problem as D2D but I still have no anwser from Cryptic and Gamestop and my headstart is shrinking now.

This is amazing a company can think to treat their customers like that.

[Archived Post]

What an infuriating issue.
What the hell cryptic?
...

[Archived Post]

Same prob, CB and OB worked perfectly, now I can't patch & play.
I wonder how they will compensate if it turns out that we can't enjoy the headstart at all or not enough.

[Archived Post]

Okay, The game is no Longer in Beta So you must have a subscription set up in order to play the game. The quick way to do this would be to buy the 6 month subscription or wait until release and then set up an account.

I got my preorder from D2D. couldn't download the patch, got out my credit card and paid the 6 months subscription.

Now works fine.

I hope this helps.

Adrian

[Archived Post]

If it makes the D2D folks feel any better... I pre-ordered from Best Buy and have yet to see a key of any form. Their customer service has yet to contact me back, and Cryptic has not answered the ticket I submitted in regards either.

[Archived Post]

Okay, The game is no Longer in Beta So you must have a subscription set up in order to play the game. The quick way to do this would be to buy the 6 month subscription or wait until release and then set up an account.

I got my preorder from D2D. couldn't download the patch, got out my credit card and paid the 6 months subscription.

Now works fine.

I hope this helps.

Adrian

Is this an official solution by Cryptic ? : we need to pay for 6 months sub in order to have our headstart promotion code working ?

This is so wrong !

[Archived Post]

agreed 10 chars

[Archived Post]

Okay, The game is no Longer in Beta So you must have a subscription set up in order to play the game. The quick way to do this would be to buy the 6 month subscription or wait until release and then set up an account.

I got my preorder from D2D. couldn't download the patch, got out my credit card and paid the 6 months subscription.

Now works fine.

I hope this helps.

Adrian

I think everyone understands that if your willing to spend $70 you get to play a few days before everyone else. That isn't the issue.

The issue is that many of us were lead to believe that we could play in the headstart if we pre-ordered. We can't and Cryptic is not communicating effectively at all about what is going on. People log in and get an indication that the servers are down. They aren't... unless you start digging around on these boards you aren't going to find any answers and the answers that are here aren't good or complete ones.

I haven't seen anywhere where Cryptic states that 6 month subs are the only way to get access to the early head start. Poor Communication that is indicitave of a customer relationship department that is out of the loop and behind the curve.

I also don't think they fully understand what getting off on the wrong foot with your customer base does to MMO's, it kills them. If you **** off large portions of your fan base at launch they will leave in droves. If they do you never get the time you need to patch and refine the game into something special. To those of you that may see this as a bunch of complaining, this is why you care. If lots of people get frustrated and leave your six month sub turns into a waste of money when it is invested in an MMO that is failing.

Somebody somewhere is making a really bad decision right now with their inaction. People that pre ordered should be playing right now. Cryptic may feel they are justified because it is buried in some fine print some where.

If you keep treating your customers like you don't give a crap, you won't have to worry about them much longer. This is supposeed to be entertainment. It isn't fun nor entertaining right now. I'm not giving them any more money until that changes.

[Archived Post]

I thought it was quite obvious you need some kind of subscription in order to be able to start early. The EAP just moves the start date up, this doesn't mean you can play without a subscription. Sure most offers give you access to it, and the first month free. But as will all MMO's, these bonusses only get added once you buy gametime. Since at the moment the only available subscriptions are Lifetime and 6-months, those are the ones required...

I ordered from D2D too btw, and am playing fine now (as I was during OB too).

[Archived Post]

The problem the self-righteous with 6 month subscriptions are missing is

a) If they have a cheap headstart code from BB or 6 month subscription but didn't buy the retail version through pre-order, they have a $50 cost coming on Tuesday to buy the actual game or they cease being able to play as of midnight Sep 1, 6 month subscription or not...they didn't buy the game disk/download, they bought the follow-on subscription only (if that's not what happens, then they've really ripped off their pre-order customers as we paid $50 and now have to pay extra while the 6 month subs getting the game for free undercuts all the retail sellers).

b).Those that bought the pre-order DID buy a subscription...a 30 day one to start with as part of the pre-order. So reverse point a), whey want those that have already forked over $50 for a pre-order from a non-BB/GS retailer (and the majority did so through Cryptic's own links pre-Aug 23 change of website) to pay another $60 (total $110) for the privelage of using their pre-order game during the head start.

Sorry, a lot of fans aren't willing to fork over $110 sight unseen. If anything, getting ALL the pre-orders into head start might have doubled or tripled the lifetime and 6 month subs sold due to happy people enjoying their play and wanting to take advantage of the deal before it expires at end of head start. Bad marketing move, Cryptic.

[Archived Post]

It isn't obvious at all. Everyone isn't surprised that you need a subscription.

I just want to know where they say the only way to get in to the head start was to buy a 6 month subscription?

If it was obvious, a LOT of people would not be upset. Who knows how many others just think the servers are down.

At the end of the day they can do what ever they please. My point is so can I. There are lots of other MMO's out there. I went from being excited about playing this and contemplating the 6 month sub at the beginning of open beta. To having serious reservations whether I am going to play past my initial 30.

The main reason is I feel like I have been jerked around on more than one occasion in the course of only a couple of weeks.

[Archived Post]

This was reported first at 1:20 pm yesterday. So far there has been no word from Cryptic. You guys have all this MMO experience on your team and you haven't gotten one important part down, communication.

Fix your ****ing **** or tell people wtf the problem is.

[Archived Post]

for people with valid preorder keys that are whining about the system not retaining...

you're going to kick yourself.

it is. so. easy. to. fix. this.

after entering you have to either pick a sub or 'no, not at this time'. click 'submit'. voila.

problem solved, play.

[Archived Post]

This was reported first at 1:20 pm yesterday. So far there has been no word from Cryptic. You guys have all this MMO experience on your team and you haven't gotten one important part down, communication.

Fix your ****ing **** or tell people wtf the problem is.

or you can learn how to finish the registration process like i just did..

it's not done until it processes. when it tells you what the key is on the first splash page after entering you HAVE NOT yet finished.

click 'no, not at this time', then click submit, then you're done.

[Archived Post]

Here's my solution -

Dear *** ******,

Your order has been successfully canceled. For your reference, here's a summary of your order:

You just canceled order #***-*******-******* placed on August 19, 2009.

Status: CANCELED

__________________________________________________ ___________________

1 of Champions Online

Sold by: Amazon.com, LLC

__________________________________________________ ___________________

Because you only pay for items when we ship them to you, you won't be charged for any items that you cancel.

Thank you for visiting Amazon.com!

and jaundiced- not to cry shennanigan but I did the complete reg process and I'm still hosed. Time to see whats up on FireBase Zulu

[Archived Post]

Well well, it appears I'm one of those lucky ones that upon seeing Cryptic's "pre-order, open beta, early access" "advertisement" went ahead and clicked on their link to be taken to a list of retailers where I could place my "pre-order."

I looked at the choices, and selected Direct2Drive as I'd dealt with them before, and was a much more desirable choice than having to physically visit the others, so I selected D2D and placed my pre-order.

Supposedly, had I gone and visited all the other potential retail sites , then, I might have noticed that a couple of them explicitly stated early-access among the bonuses.

Unfortunately I relied on Cryptic's advertising (changed AFTER I'd ordered).

Smells an awful lot like bait-n-switch advertising to me (intentional or not).
If Cryptic cares at all about customer service, they would honor their "pre-clarified" advertising.
If not, I for one, will be investigating lodging a bait-n-switch complaint with the BBB.

And no, it won't kill me to wait a few more days for access, but it is an annoyance created
by deception or incompetence. Either deserves them a figurative slap on the wrist at least.

[Archived Post]

Are they seriously just going to ignore this thread?

[Archived Post]

For everyone who is getting the "No Shards Found" error and you have a key that allows you to get into the Head Start Program (look at this page to see if the store you pre-ordered from has Head Start access, http://www.champions-online.com/retail ), please go to our site http://www.champions-online.com/support, log in and create a technical support ticket.

To create a support ticket,
a.) go to http://www.champions-online.com/support
b.) log in with your Champions Online account (or create one if you do not already have one)
c.) Under the Technical Support section click on the My Help Tickets
d.) Click Create New Ticket
e.) Click on Tech issues
f.) Click on Connection Issues
g.) In the Search dialog box type in "No Shards Found" and click search
h.) Click on 'My issue isn't listed here, create a new one!'
i.) Fill in the summery as "No Shards Found" and in the description put a summery of your issue.

We will look at your account and contact you directly.

Thanks

[Archived Post]

For everyone who is getting the "No Shards Found" error, please go to our site http://www.champions-online.com/support, log in and create a technical support ticket.

To create a support ticket,
a.) go to http://www.champions-online.com/support
b.) log in with your Champions Online account (or create one if you do not already have one)
c.) Under the Technical Support section click on the My Help Tickets
d.) Click Create New Ticket
e.) Click on Tech issues
f.) Click on Connection Issues
g.) In the Search dialog box type in "No Shards Found" and click search
h.) Click on 'My issue isn't listed here, create a new one!'
i.) Fill in the summery as "No Shards Found" and in the description put a summery of your issue.

We will look at your account and contact you directly.

Thanks
Thanks for posting Doog. Don't know if the potential to resolve includes the D2D type folks, but I re-submitted the shard issue as you suggested. Guess I'll just cross my fingers we might be on the review list.

I hope so. Otherwise like others have posted, guess I'll have to fill the time with one of the free trial MMOs out there or such until I can play CO in a few days with my friends already online. I just hope they aren't so far ahead that I'm forever trying to catch up to them (not sure how fast the leveling progression is working after the XP rebalancing post-beta).

[Archived Post]

Well well, it appears I'm one of those lucky ones that upon seeing Cryptic's "pre-order, open beta, early access" "advertisement" went ahead and clicked on their link to be taken to a list of retailers where I could place my "pre-order."

I looked at the choices, and selected Direct2Drive as I'd dealt with them before, and was a much more desirable choice than having to physically visit the others, so I selected D2D and placed my pre-order.

Supposedly, had I gone and visited all the other potential retail sites , then, I might have noticed that a couple of them explicitly stated early-access among the bonuses.

Unfortunately I relied on Cryptic's advertising (changed AFTER I'd ordered).

Smells an awful lot like bait-n-switch advertising to me (intentional or not).
If Cryptic cares at all about customer service, they would honor their "pre-clarified" advertising.
If not, I for one, will be investigating lodging a bait-n-switch complaint with the BBB.

And no, it won't kill me to wait a few more days for access, but it is an annoyance created
by deception or incompetence. Either deserves them a figurative slap on the wrist at least.

I whole heartedly agree, and the fact is this is false advertisement on Cryptics part... Hate to be the one to say it but if you take me to a page for retail purchase that is linked through your OWN advertisment claiming early access as well as beta access, then only supply half of what you originally linked, you are falsly advertising what you are selling!!! I would hope that you decide to fix this... as it is a liability...

[Archived Post]

Anyone managed to fix the problem yet?

I have the same message but
i also have a problem with bein billed for lifetime sub and getting no email nor did my account register it.
i sent a ticket as you said doog.

fingers x'd

[Archived Post]

For everyone who is getting the "No Shards Found" error, please go to our site http://www.champions-online.com/support, log in and create a technical support ticket.

To create a support ticket,
a.) go to http://www.champions-online.com/support
b.) log in with your Champions Online account (or create one if you do not already have one)
c.) Under the Technical Support section click on the My Help Tickets
d.) Click Create New Ticket
e.) Click on Tech issues
f.) Click on Connection Issues
g.) In the Search dialog box type in "No Shards Found" and click search
h.) Click on 'My issue isn't listed here, create a new one!'
i.) Fill in the summery as "No Shards Found" and in the description put a summery of your issue.

We will look at your account and contact you directly.

Thanks

I have made already 2 tickets but none about the Tech issue, there were on the billing side. However no one answered those. I do hope this time and thanks to the quoted post the matter will be dealt with swiftly. I have lost already 1 day of the headstart program I should be able to join with the pre-order I did at Gamestop.

[Archived Post]

Submitted ticket :)

Can't hurt to try and get things fixed :)
M.

[Archived Post]

Submitted ticket :)

Can't hurt to try and get things fixed :)
M.

Same here :) Waiting for reply.

[Archived Post]

tick tock.. tick tock...

[Archived Post]

Sat, 08/29/2009

Greetings Champion!

A review of your account information shows that you only had access to Beta.

Please use your pre-order or retail activation keys in order to login for current access to the game.

If you would like to purchase a pre-order or retail activation key please visit our website link: http://champions-online.com/retail.

Even though i bought the pre order at D2D. and cant get another key.

[Archived Post]

I got the game from D2D, installed the game and couldn't launch the patch.... So I opened a ticket to get my EARLY START... this is the answer from Cryptic: "We have reviewed your account and the product key(s) you have registered and you have not registered a key that will give you access to the Head Start Program. If you feel this is a mistake, please reply with the key in question and let us know where you got the key."
Right... So I bought the 6 months subscription... and ... SURPRISE... I can login... and play.... THIS IS SO WRONG....
WRONG..... :mad:

[Archived Post]

the site rejected my key.
i got it from play.com.

Said it was already in use.
and i bought a lifetime sub!

[Archived Post]

My ticket hasn't been answered yet, but from what you're saying here, I'll probably get a "s*** out of luck" note. Guess I'll try EVE Online for the weekend. I know, totally different game, but will see if I like. Need to search anyway as it looks like I'll be playing out my 30 days and then dropping here.

[Archived Post]

I whole heartedly agree, and the fact is this is false advertisement on Cryptics part... Hate to be the one to say it but if you take me to a page for retail purchase that is linked through your OWN advertisment claiming early access as well as beta access, then only supply half of what you originally linked, you are falsly advertising what you are selling!!! I would hope that you decide to fix this... as it is a liability...

When you sign a contract, do you just briefly scan over the contract and then sign it? This is not false advertisement on Cryptic's part. It's the fault of people not reading the information. I knew from since I originally pre-ordered early August. That means before the 23rd which is the date people are saying Cryptic changed the info. That information was on the CO website and the individual retailer websites.

Why can't you people take responsibility for your own mistakes? People always have to blame somebody else.

[Archived Post]

It always amazes me the basic ignorance of marketing principles posters like to evidence...Cryptic could have sold MANY multiples of current sales of 6 month and lifetime subs if everyone was in headstart. Instead, trying to leverage "buy the 6 month/life sub" as the only way into headstart if you got caught not using their "star status" retailers has maybe twisted a few arms, has made many determined not to buy the special sub offer, and has probably cost them in the hundreds if not thousands of subcribers that won't go past the 30 days or have cancelled their game orders entirely.

I'm hopeful the game is successful for all those that enjoy it, but I fear its likely to see an AoC or Tab Rosa fate at this rate.

[Archived Post]

Thanks for posting Doog. Don't know if the potential to resolve includes the D2D type folks, but I re-submitted the shard issue as you suggested. Guess I'll just cross my fingers we might be on the review list.

I hope so. Otherwise like others have posted, guess I'll have to fill the time with one of the free trial MMOs out there or such until I can play CO in a few days with my friends already online. I just hope they aren't so far ahead that I'm forever trying to catch up to them (not sure how fast the leveling progression is working after the XP rebalancing post-beta).

Pre-Ordering through D2D does not give you access to the Head Start Program. Please see this page to see what offers our retail partners are including in their pre-orders.

http://www.champions-online.com/retail

[Archived Post]

if thats the truth then i for one will absolutely never ever buy that special offer, pre-order = early start was the situation when i pre-ordered, neglecting to provide that service means contract failure under any western law system. screw this


*edit* yes it says now that d2d doesnt give early start acces, but it used to, thats just false advertisement. Way to go for screwing over customers cryptic, great start to an otherwise good game, too bad i wont be playing it after my first month runs out, i have this principle i dont give money to people who screw me over

[Archived Post]

i find it funny how some of u posters love to think that by supporting a company like cryptic will some how get u points.. They could care less about you or what u say, I payed 50 bucks for this game and they WERE NOT CLEAR on early start access with me or i simply would of not preorderd the game. Anyways what mmo doesn't let u get a head start by preordering anyways? i mean give me a break. This is bull and the only way for consumers to let company's like cryptic know that is by sticking together.. I will be canceling everything and leaving this game alone, there is just to many mmos out right now to play then have to deal with this shady business. lol come on buy a life time membership u can play now..They know what they are doing and its sick.

[Archived Post]

Doog, in all honesty that site is useless...it wasn't up until well after a lot of us purchased our pre-orders. It was put up late in August. So we've already been burned...thanks anyway though. Back to EVE

[Archived Post]

I don't have time in my life for all the drama that this launch has generated. Communication is important but you still only get 1 chance for a good first impression. After 11 pages of gripes they finally get a dev team member to address the issue? most likely he missed a mandatory meeting so he had to be the one to post a repl;y. It just feels kinda unprofessional. Maybe in a few months when Cryptic figures out what theyre trying to do, I'll give em another chance. Good Luck to All!

ps- you know if you charged it to a credit card you can always cancel your order like i did. I'm just saying...
pps- mybe the devs are going to use themselves as their UBER-Villain?

[Archived Post]

if thats the truth then i for one will absolutely never ever buy that special offer, pre-order = early start was the situation when i pre-ordered, neglecting to provide that service means contract failure under any western law system. screw this


*edit* yes it says now that d2d doesnt give early start acces, but it used to, thats just false advertisement. Way to go for screwing over customers cryptic, great start to an otherwise good game, too bad i wont be playing it after my first month runs out, i have this principle i dont give money to people who screw me over

Sorry, gotta cry foul here.

I looked at D2D a LONG time ago... like when the pre-orders first came out. There was NEVER anything about early start... NEVER. And even if there were that would be D2D's fault for putting up something they should not have... NOT Cryptic's.

I even had the sense to post here during BETA and ask about the D2D since I did NOT see anything at all about early access on their site and I wanted to confirm.

Folks here replied with the same stuff... if it's not listed you ain't gettin' it.

It was NOT listed. But let's say I'm wrong... let's say despite the fact I checked their stie when the pre-orders were announced.... let's say you're right and it DID say it... guess what? NOT CRYPTIC'S FAULT WHAT D2D ADVERTISES !!!

Cryptic has been so above board over all this it's unreal... the problem is that no one wants to take fault for their own lack of due diligence. People never noticed the comment on special subs as "while supplies last" ... all they looked at was Sept. 1 then threw a fit when supplies didn't last. THAT'S YOUR FAULT FOR NOT READING AND COMPREHENDING !!

People say they didn't notice their pre-order did not come with early access and now want ot pitch a fit and blame Cryptic. Frankly no I don't believe you when you say it was posted in their ads... because I was there the first day pre-orders were announced, went to D2D, and it said NOTHING about eary access.

God forbid anyone nowadays actually takes the blame for their own incompetence or lack of comprehension... it's always someone ELSE'S fault. Like it's Cryptic's fault that no one understood what "while supplies last" means or that folks didn't read their pre-order offer closely enough to see what it did and did not have.

Sadly the BETA boards are no more or you could search for my post... see how LONG AGO it was... and realize you just got caught in a lie... or maye you're simply "misremembering..."

Again, though... if you truly saw it... and mabye they posted it later... blame D2D... sue THEM for false advertising. If you're going to spout off like some jail house lawyer making comments about "western law" perhaps you should learn something about it yourself... like you can't sue Cryptic for what D2D does.

Don't let 'em get you down Cryptic... you guys have been doing a bang up job and folks either don't read or don't read carefully enough, and like many things in society nowadays they wish to blame others for their own screwups.

Bah...

[Archived Post]

Agreed. I have about 30 games I've ordered through D2D, CO is not one of them. Why? Because I actually read what they where offering and, like a grownup, understood that if it wasn't listed it wasn't offered. All D2D ever offered was open beta and a backpack so I went elsewhere(GameStop in this case). Honestly, should i expect my gamestop order will come with the backpack from D2D? I mean gamestop didn't say it WOULDN'T be provided.

[Archived Post]

then why are there d2d pre-order players without a 6 month or lifetime online in the game at this moment? explain that one away.

[Archived Post]

then why are there d2d pre-order players without a 6 month or lifetime online in the game at this moment? explain that one away.

Bug, enjoy it untill Cryptic figures out what's causing it and kicks them.

Assuming it's even true and or Cryptic's even bothering to check somethign that ends in two days.

[Archived Post]

Bug, enjoy it untill Cryptic figures out what's causign it and kicks them.

That's a good one!

P.S. I love all the condescending smack talk from people that ordered from the "right" retailer. You must be really proud of yourself, the smart guys (or girls) that you are.

[Archived Post]

i agree with you offhand...

[Archived Post]

That's a good one!

P.S. I love all the condescending smack talk from people that ordered from the "right" retailer. You must be really proud of yourself, the smart guys (or girls) that you are.

Yes, as a matter of fact I am extremely proud of the fact that I am intelligent enough, patient enough, responsible enough, and mature enough to read AND COMPREHEND what I'm reading, and know what I'm getting into.

The ones who don't... of which I'll gather you're one due to your comment, are the same folks who didn't read their mortgage paperwork or look into what things meant closely enough and now scream when their payments went through the roof. Some of them in interviews on the news even had the audcaity to say: "I didn't understand what suchandsuch meant." Uh... whose flippin' fault is that?

My wife and I were offered all kinds of "different" mortgages that started with lower payments... we took the time to understand things and said: "Nuh uh... we'll stick with a standard mortgage thank you very much and pick a home within our budgets."

It's the same exact thing here... and it's not smug... it's being sick and tired of people, again a subset of whom I'll bet you are, who just rush headlong into things then blame others for it when it's not what they thought, even though the information was right there for them to see... if they'd actually been responsible enough to take the time to see it and UNDERSTAND it.

Sorry... that's not smug... that's being mature and responsible.. something I'll bet you're not.

[Archived Post]

Screw you, you condescending a-hole. In what world do you live in where MMOs with early access for pre-orders are typically not offered by all retailers. Sorry that assuming the sun will rise tomorrow means we're foolish.

[Archived Post]

Screw you, you condescending a-hole. In what world do you live in where MMOs with early access for pre-orders are typically not offered by all retailers. Sorry that assuming the sun will rise tomorrow means we're foolish.

And you have just proved my point for me.. "It's not MY fault... so screw you a-hole."

Bet you don't even realize you're proving my point for me do you? :)

Oh, and I live in this world where NOT all MMOs offer early access from EVERY retailer.

And another thing... you do know what they say about people who "assume" don't you?

[Archived Post]

That's a good one!

P.S. I love all the condescending smack talk from people that ordered from the "right" retailer. You must be really proud of yourself, the smart guys (or girls) that you are.

Yeah I am proud that I can read and comprehend something before I actually spend money on it. It's a valuable skill that keeps be from buying bridges and other shady deals. Thank you.

Now folks that did buy from GameStop/Best Buy and can't get in I have sympathy for, folks from the EU that that read the unfortunate slip of "Any retailer" message, I feel for them as well. Anyone else needs to learn to read what there buying before buying. But I know no one is going to listen and I'm trying not to be to inflammatory so I think I'll just stop posting in these threads.

[Archived Post]

Yes, as a matter of fact I am extremely proud of the fact that I am intelligent enough, patient enough, responsible enough, and mature enough to read AND COMPREHEND what I'm reading, and know what I'm getting into.

The ones who don't... of which I'll gather you're one due to your comment, are the same folks who didn't read their mortgage paperwork or look into what things meant closely enough and now scream when their payments went through the roof. Some of them in interviews on the news even had the audcaity to say: "I didn't understand what suchandsuch meant." Uh... whose flippin' fault is that?

My wife and I were offered all kinds of "different" mortgages that started with lower payments... we took the time to understand things and said: "Nuh uh... we'll stick with a standard mortgage thank you very much and pick a home within our budgets."

It's the same exact thing here... and it's not smug... it's being sick and tired of people, again a subset of whom I'll bet you are, who just rush headlong into things then blame others for it when it's not what they thought, even though the information was right there for them to see... if they'd actually been responsible enough to take the time to see it and UNDERSTAND it.

Sorry... that's not smug... that's being mature and responsible.. something I'll bet you're not.
Haha.... I can assure you my mortgage is great and will stay great. Oh yeah, I live in one of the top 50 most expensive cities in the world. I must be doing something right, right? K thanks bye.

[Archived Post]

say uhmm, i don't mind that i can't play yet, i do mind that i can't update yet.
so if there is a dev wanting to help, can he respond?

[Archived Post]

Sorry, gotta cry foul here.

I looked at D2D a LONG time ago... like when the pre-orders first came out. There was NEVER anything about early start... NEVER. And even if there were that would be D2D's fault for putting up something they should not have... NOT Cryptic's.

I even had the sense to post here during BETA and ask about the D2D since I did NOT see anything at all about early access on their site and I wanted to confirm.

Folks here replied with the same stuff... if it's not listed you ain't gettin' it.

It was NOT listed. But let's say I'm wrong... let's say despite the fact I checked their stie when the pre-orders were announced.... let's say you're right and it DID say it... guess what? NOT CRYPTIC'S FAULT WHAT D2D ADVERTISES !!!

Cryptic has been so above board over all this it's unreal... the problem is that no one wants to take fault for their own lack of due diligence. People never noticed the comment on special subs as "while supplies last" ... all they looked at was Sept. 1 then threw a fit when supplies didn't last. THAT'S YOUR FAULT FOR NOT READING AND COMPREHENDING !!

People say they didn't notice their pre-order did not come with early access and now want ot pitch a fit and blame Cryptic. Frankly no I don't believe you when you say it was posted in their ads... because I was there the first day pre-orders were announced, went to D2D, and it said NOTHING about eary access.

God forbid anyone nowadays actually takes the blame for their own incompetence or lack of comprehension... it's always someone ELSE'S fault. Like it's Cryptic's fault that no one understood what "while supplies last" means or that folks didn't read their pre-order offer closely enough to see what it did and did not have.

Sadly the BETA boards are no more or you could search for my post... see how LONG AGO it was... and realize you just got caught in a lie... or maye you're simply "misremembering..."

Again, though... if you truly saw it... and mabye they posted it later... blame D2D... sue THEM for false advertising. If you're going to spout off like some jail house lawyer making comments about "western law" perhaps you should learn something about it yourself... like you can't sue Cryptic for what D2D does.

Don't let 'em get you down Cryptic... you guys have been doing a bang up job and folks either don't read or don't read carefully enough, and like many things in society nowadays they wish to blame others for their own screwups.



You completely and utterly miss the point.

You can smugly ramble on all you like about "reading the fine print", and how your sure it was extremely clear. I completely disagree, but any evidence has been erased from their site and threads have been deleted to support my argument.

That doesn't matter though at the end of the day. They are REALLY doing their best to torque off a lot of customers. They continually fumble customer service when things go poorly. If they keep it up they will sink their service before it ever gets off the ground.

Guys like you may need to, "sue THEM for false advertising" because you have a subscription to a service that doesn't exist. Good luck with that,

[Archived Post]

I'm not complaining about D2D or Cryptic, but, i have a D2D key, i knew i wasn't getting into head start, However!
A friend of mine has D2D as well, and he's playing right now, all i want to know is, how and why?

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I say whatever the reason, it's not worth catfighting about. Calm down, shut up, whatever.

I do think it's in extremely poor taste on Cryptic or Atari or whoever made that calls part, when D2D customers already paid the full price for the game. I expected early access because I've never been treated this way with another MMO. I was thinking about getting a six month subscription or something, but the handling of this isn't getting my hopes up for the game, though I did love CoH.

Oh well, it's their loss not mine. But disappointing your customer base before the game even launches seems like a horrible idea. I now expect failure, whereas before I had hope.

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I'm not complaining about D2D or Cryptic, but, i have a D2D key, i knew i wasn't getting into head start, However!
A friend of mine has D2D as well, and he's playing right now, all i want to know is, how and why?

Short answer: money
Long answer: Because he probably paid 6 months fee in advance.

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Sorry, gotta cry foul here.

I looked at D2D a LONG time ago... like when the pre-orders first came out. There was NEVER anything about early start... NEVER. And even if there were that would be D2D's fault for putting up something they should not have... NOT Cryptic's.


Bzzt, thanks for playing. Wrong. There was never anything about headstart on D2Ds pre-order page.
There WAS on Cryptics advertising linking us to their "authorized" pre-order dealers.
THAT is the problem CRYPTIC herded everyone to pre-order from this conglomerated list of dealers and nowhere did it state this dealer has headstart AND beta and this one does not.

Now, you could go to every dealers pre-order page they listed and scrutinize each one and you might notice that only 2 of them explicitly mentioned headstart -- but since we were led to the whole list by Cryptic, it is their incompetence that caused the issue. I had no need to scour the other sites, I simply chose D2D for my pre-order/headstart/open-beta AS Cryptic advertised (sometime BEFORE Aug 23rd).

And since tech-support responded letting me know (post-purchase) that D2D gets no headstart keys,
we'll see how they answer the better business bureau's complaint inquiry.
http://sanjose.bbb.org/ComplaintDetail.aspx?CompanyID=221613

And all you "helpful" people posting "current" corrected and cleansed links,
try to understand it's the PRE-corrected advertising that was faulty.

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Bzzt, thanks for playing. Wrong. There was never anything about headstart on D2Ds pre-order page.


BZZZTT !! Wrong again... thanks for playing.

I did NOT link to D2D from Cryptic's page... I went to D2D's own site and navigated to the CO pre-order page on their site... and there absolutey was info on their site regarding the pre-order and what it did and did NOT have with it.

Just as I went to Gamestop's site and just as I went to Best Buy's site... TO THEIR SITE DIRECTLY... I didn't link there from Cryptic.

Care to try again?

Thanks though for telling me how I did something...

I don't recall seeing you next to me in my office but I guees you must have been... oh wait... that's right... you weren't because you were wrong in stating how I went about things.

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Care to try again?
Thanks though for telling me how I did something...

Sorry, wasn't clear about that -- not anything that you did that was wrong, this portion was:
And even if there were that would be D2D's fault for putting up something they should not have... NOT Cryptic's

That's what I'd meant - you seem to be claiming that D2D was at fault (or that perhaps I thought they were) and that is wrong -- Cryptic was at fault because Cryptic's advertising led me directly to D2D in their "approved" list of pre-order/open-beta/headstart. D2D didn't have anything to do with Cryptic's misleading advertising.

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Ok so, Cryptic told you where to get pre-orders, but didn't say what the offers were, and because you just preordered with out doing any reasearch, you think it's their fault? Am I following that right?

I know when I looked for my pre-order (as soon as they were being offered by the way) D2D wasn't even on their list. But D2D did have a pre-order offer. I know, because I ordered it. Also because I'm in Canada and D2D is the ONLY place to get anything from a pre-order, EB Games (the now GameStop owned Canadian games retailer) didn't have ANYTHING for a pre-order offer.

Anyone who thinks that every MMO has a head start is insane. And let's be honest, the head start is just another few days to bug crush before the big wave hits.

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Sorry, wasn't clear about that -- not anything that you did that was wrong, this portion was:


That's what I'd meant - you seem to be claiming that D2D was at fault (or that perhaps I thought they were) and that is wrong -- Cryptic was at fault because Cryptic's advertising led me directly to D2D in their "approved" list of pre-order/open-beta/headstart. D2D didn't have anything to do with Cryptic's misleading advertising.

Did the ad that Cryptic's link took you to on D2D's site mention early access? Because I can assure you that the ad on D2D's site that I read when going directly there, admittedly not via Cryptic's link, did NOT mention any such thing... hence why way back when I posted here asking about it during BETA.

Had the ad I read said it gave early acces I'd have never asked about it here.

Look... all I'm saying is that between this and the subscription specials to me, and apparently to others, it was clear... EVERYTHING was clear... or if it wasn't folks asked during BETA for clarificaiton.

Too many folks over both these issues rushed headlong into decisions and now want to blame Cryptic for it.

Well... if I... and others... knew what was what... and we don't have any more direct access to Cryptic than anyone else... we read all the very same things the folks who are whining read... then why did we not make the wrong choice when presented with the same information?

Obviously the information was there... and if folks didn't understand it, or worse never read it fully, HOW is that Cryptic's fault?

THAT is the only point I'm trying to make.

Folks in all aspects of life, be it buying a home, buying a pre-order, buying a special subscription rate... ANYTHING... need to be careful and make sure they fully understand what they're getting into and take responsibility for their actions, rather than blame someone else because it "wasn't made clear to me," when in fact it was made clear to anyone taking the time to read carefully.

Do these folks want people to wipe their backsides for them too? To cut the meat on their plate at dinner?

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Do these folks want people to wipe their backsides for them too? To cut the meat on their plate at dinner?

Yes, yes they do. That my friend is the sad state of most of the human race right now. We live in a ME society. It's always about themselves. I do have to say though that in the last few years, more and more, I have been seeing somethings that are giving me some restored hope in humanity. But then that goes to ****, when some dumb ass starts a war against a noun.

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Oh man oh man....i'm another unhappy D2D customer....no headstart!! Shoulda read the fine print. Goes to show you....save on all kinda packaging/mailing/garbage by download AND YOU GET BONED.
Unfortunate state of affairs.

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Did the ad that Cryptic's link took you to on D2D's site mention early access? Because I can assure you that the ad on D2D's site that I read when going directly there, admittedly not via Cryptic's link, did NOT mention any such thing...

No, no, no. BEFORE D2Ds site. CRYPTIC's pre-order splash/blurb/ad-button/whatever mentioned open-beta, headstart and bonus items for pre-orders and clicking on THAT then took you to a bunch of retail site links that one could pre-order from.

That list of retail sites was not at all segregated into headstart/not-headstart they were simply all listed as equals.

It could all be mass hallucination -- but I'm pretty certain the impression I got from Cryptics pre-order homepage blurb simply mentioned all three - beta,headstart,bonus items. And since Cryptic has since changed their homepage blurbs, we can only rely on inconsequential short-term-memories happening to linger.

C'est la vie. We'll see how Cryptic deals with the issue.

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What would be Cryptic's fault in this case is making what is generally considered a basic extra into a retailer specific item. Should I have to read the fine print when I've never seen that happen before?

Sure, maybe I didn't read the page too closely. But considering all, I'd consider this a monumental failure of their or Ataris marketing department, not myself.

All in all, it's the dumbest thing I've seen in an MMO launch in many years. I thought I had more time to decide if I wanted a six month or lifetime subscription, which I was tending towards. Now I want neither, and I'm not even sure I'll get past the first month.

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I have the same problem. I have not preordered however. I just got a beta key when i downloaded it from Fileplanet. After the last update trying to log in, I get the shard error.

Am I no longer allowed to beta test because it is closed? Or because something is wrong with the game/server?

When does the beta close and the retail begin?

[Archived Post]

I have the same problem. I have not preordered however. I just got a beta key when i downloaded it from Fileplanet. After the last update trying to log in, I get the shard error.

Am I no longer allowed to beta test because it is closed? Or because something is wrong with the game/server?

When does the beta close and the retail begin?

beta is over.. they are in head start right now for retail.. retail begins on september 1st i believe.. so only people that have preordered from the certain stores that gave headstart access can get in...

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beta is over.. they are in head start right now for retail.. retail begins on september 1st i believe.. so only people that have preordered from the certain stores that gave headstart access can get in...

Most useful post in this thread.

To summarise for people who have skipped to the last page:

Those who ordered from D2D do not have early access but can play on 1st of September. Don't whine, you didn't read the print like me and assumed you;'d get early access like all the other retailers.

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I dont know if its been posted yet but if you have the shard problem and your preorder key is saying that its already active make a ticket explaining your problem and cryptic will send you a new key. It took half the day for them to respond but everything is fixed for me now.

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http://forums.champions-online.com/showthread.php?t=45413

[Archived Post]

didn't the game launched today? I'm having the same problem, I can't even patch the game, I didn't had this problem in the closed beta -.-

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I still have the "No shards found" issue despite that the game has been released few hours ago. Is there a solution ?

[Archived Post]

I still have the "No shards found" issue despite that the game has been released few hours ago. Is there a solution ?

I also have the same problem. I pre-ordered from D2D and i knew i wouldn't get into the headstart.
But now it won't patch and i get the "No shards" error thing.
What do we do?

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I got the same deal, preordered from D2D... no shard found, ticket with 1 permission pairs, wont patch.

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My wife preordered it from Amazon and a CD Key was sent to her.

I'm receiving the same message.

I've also created a ticket with the same. Hope something happens soon.

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As I posted in the other no shard found thread.

Please assure you have gone back to the digital retailer and gotten your retail key and apply it to your account.

You should have TWO keys, one for the pre-order and then another (today) for the Retail Release of the game.

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So Amazon is going to open up my retail box and email me my retail key? Somehow I'm not thinking so...

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wait wait wait... I need to buy a retail key to play?

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Uh, yes? It's a game. You typically have to purchase them before playing.

And to clarify, nobody who preordered the game should be using their preorder key. There are two keys: one for the preorder/beta access and one for the retail version of the game. Direct2Drive customers, for instance, will have two keys listed in their account page on the D2D website. You want to click "Download Now" beside the one that says "Champions Online", copy the key and input that same key on the Champions website.

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sooo, I just need to buy the game? No monthly sub?

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So Amazon is going to open up my retail box and email me my retail key? Somehow I'm not thinking so...

I thought there was some kind of a grace period that would allow you to use the same key you used to get into Beta.

Us Amazon pre-order customers are just ****ed today I guess.

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I thought there was some kind of a grace period that would allow you to use the same key you used to get into Beta.

Beta is Closed, the retailers that offered the "Early Start" have a day or two grace period, but Beta Keys were just that... Beta. Sorry...

And for the game UltraJigsaw, you don't need a subscription to start playing as you get 30 days free, however after that you will.

[Archived Post]

If I have 30 days free, why do I get this error? (No shards found: You have a ticket with 1 permission pairs, but no shards were found)

I need some key to patch the game? I need to redownload it?

[Archived Post]

If I have 30 days free, why do I get this error? (No shards found: You have a ticket with 1 permission pairs, but no shards were found)

I need some key to patch the game? I need to redownload it?


You still need to purchase the game..It comes with the first 30 days free, but only once you purchase it. If you pre-ordered the game then you would need to go back today and get your retail key.

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OK then why is this in the announcement section? According to this Beta testers have till Sept 6th to get a retail key entered?!
http://forums.champions-online.com/announcement.php?f=90&a=8

Open Beta Client? No need to reinstall!
For those of you that participated in the open beta test this week, the client you have on your hard drive now will work with the live version of the game. You'll still need to enter your retail code by September 6 to continue playing the game after the grace period, but do not reinstall or delete your current client, because what you have now will work like a charm.

We'll see you at the Head Start, or September 1!

[Archived Post]

now I got it, thanks

How much it costs to play after the 30 days end?

[Archived Post]

This is meant to refer to those that have a Beta Key that happens to come from a source that offered Head Start. So if you have a Beta Key from Gamestop or Best Buy (those are the only two strangely...), then your game would work during the Head Start, and continue working until the 6th. Otherwise, you'll have to get your retail key on the 1st.

EDIT: The cost varies depending on whether you are paying monthly or for six months at a time. There is another option, but I can't recall what it was. Three months at a time? I dunno. Just go to the subscription portion of the webpage, It can tell you there. I know its 78 for six months.

[Archived Post]

Actually - just great! Launch - with 30 day free play - NOT, nope, had to pay for a subscription just to get my 30 days... Stuck again...

[Archived Post]

Actually - just great! Launch - with 30 day free play - NOT, nope, had to pay for a subscription just to get my 30 days... Stuck again...

No, you didn't pay for a subscription to get your 30 days. You had to setup your recurring billing to get activated, just like every other MMO I've ever seen. This is so that when your 30 days end, it's already setup to continue your subscription uninterrupted, which is generally the desired result for both the player and the company, but you can always cancel your recurring billing before your 30 days is up and you'll never have been billed for subscription time.

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Well, at least I'm patching. (Direct2Drive preorder)

I do have to say that I am dissatisfied with the overall level of transparency here. There isn't anything in the original mail/signup info that indicates that a "pre-order key" is not at all the same as a "retail key".

I'm wondering now if my buddy (who pre-ordered on Amazon) is just out of luck, since he could have just gone and picked up a box at a store today.

From the sound of things, it seems like it's really a "game-time key" that I just entered (it sure looked like a gift-card being applied to my account).

[Archived Post]

I just got an email from Amazon stating something along the lines of the release date given to them for this item (Champions Preorder) was Sept 1st, so they just began packaging and shipping of the item. I was told to expect a shipping notice email in 2-3 days and that it will arrive 5-7 buisness days after that.... Why did I preorder ! LOL ....

[Archived Post]

Well, at least I'm patching. (Direct2Drive preorder)

I do have to say that I am dissatisfied with the overall level of transparency here. There isn't anything in the original mail/signup info that indicates that a "pre-order key" is not at all the same as a "retail key".

I'm wondering now if my buddy (who pre-ordered on Amazon) is just out of luck, since he could have just gone and picked up a box at a store today.

From the sound of things, it seems like it's really a "game-time key" that I just entered (it sure looked like a gift-card being applied to my account).

Of course a preorder key isn't the same as a retail key. I preordered at Gamestop by putting down only $5. If the key I got from preorder was the same as a retail key, I'd have no reason to pay the additional $45 for the game. Instead, I could have just paid my first $15 subscription fee. That would have been a pretty sweet deal for me, but a pretty poor business decision for Cryptic/Atari.

For those that preordered from an online retailer and won't be getting their game for a few days or more, that's definitely crappy. Usually for an online preorder of a game, the retailers guarantee shipment will arrive on the release date. Keep in mind that shipping delays from online retailers aren't remotely Cryptic's fault, though. Complaints (loud ones) should be directed to those retailers.

[Archived Post]

for gods sake, I bought the game, activated my key but I still can't play! It gives me the same error always! Please, pleeeeeeeeeeeeeeeeeeaaaaaase say how I can fix this problem.

[Archived Post]

for gods sake, I bought the game, activated my key but I still can't play! It gives me the same error always! Please, pleeeeeeeeeeeeeeeeeeaaaaaase say how I can fix this problem.

Register your key in the site and when it request a subscription method just press the cancel button and it may work. It did for me.

[Archived Post]

Register your key in the site and when it request a subscription method just press the cancel button and it may work. It did for me.

What cancel button? I can just see the subscription methods and the submit button (problem of firefox? o.O)

[Archived Post]

What cancel button? I can just see the subscription methods and the submit button (problem of firefox? o.O)

I used on firefox, and the button was right next to the submit one. Maybe they removed... Don't know =/

[Archived Post]

GOD, I paid $45,95 for this game, really, no one besides me and thevahawk is having or had this problem? Or know how to fix this?

[Archived Post]

Try to create a Topic specific to this problem! Also create a ticket explaining the situation to the support team. This ****in game is annoying me with all these problems!

Well, just don't let the time pass and suck your money, try to do what I said!

[Archived Post]

ok thanks, the ticket I made 2 hours ago

[Archived Post]

You still need to purchase the game..It comes with the first 30 days free, but only once you purchase it. If you pre-ordered the game then you would need to go back today and get your retail key.

Yes i understand but I try to log on and patch, i get the no shards thing constantly. And i don't think i've got me key registered with you. still not sure I do becasue I can't launch the game.

[Archived Post]

I'm still having the problem, and where are the moderators?! Jaydeegee and the others helped us with those problems in the closed beta, but where are they now? And why I am the only one that is having that problem? I eveb tried to subscribe for 30 days but even that is buged! I made 2 suport tickets and none was answered! Please, don't abandon this thread, I know there are still pelo with this problem, I played champions in the closed beta and I never had this problem, for gods sake please help me (and the others) to fix this problem

[Archived Post]

Now I GOT IT! If someone else is having this problem, post here that I will make a new thread explaining how to fix this problem

[Archived Post]

I used on firefox, and the button was right next to the submit one. Maybe they removed... Don't know =/

Theres suppost to be a button next to submit? ..there not forcing people to set up a sub ? Hmm..
No button next to it for me. Seems like they want me to enter a game card code or set up a sub to activate my retail key ..hmm

[Archived Post]

Theres suppost to be a button next to submit? ..there not forcing people to set up a sub ? Hmm..
No button next to it for me. Seems like they want me to enter a game card code or set up a sub to activate my retail key ..hmm

Really... There were a button =/

[Archived Post]

You people that still have this problem, try to select a subscription (game card maybe) right after registering the key and search for the cancel button next to the "ok/submit" one... Just a try.

[Archived Post]

I had the same problem aswell at first. But I just payed for 1month sub and now it works perfect. Hope you guys will solve your problems.

[Archived Post]

Got locked out of the game with this error message this morning. After entering my pre-order key I am back now (at least for one day). I know that this company's name is Cryptic, but could we possible have error codes that are actually less... cryptic?

[Archived Post]

I feel pretty stupid but basically I didnt realise I had to buy a copy of the game, I thought it was free, especially as I had paid for a 6 month sub. But nowhere did anything say, basically 'you can play this game for a few days, but then your going to have to actually go buy it to carry on'.... just bought it off steam now. Just a straght forward message on the launch screen saying, go buy the game, would have been fine for me, not a silly message about shards.....

Anyway loving the game, which is why im annoyed really, so back onto play :)

[Archived Post]

Wow, I just got done with a very interesting issue. Half a day of wasted time and getting pretty ****ed off Not being able to post on the forums to see if anyone else was having the same issue since my key was not recognized. It seems you must set up a subscription to even play or have the game recognize your retail key. Seems like a pretty dumb method. Good thing I used the PayPal bullcrap card generator. Which I will not be using as I am waiting on my replacement for my real credit card to arrive sometime this week. I would suggest having the key activation and subscription setup be two separate options as opposed to forcing you to set up a subscription in order to recognize your retail key. The game did not recognize my retail key until AFTER I set up my subscription. I would suggest fixing this since everyone who purchased the game is entitled to at least the 30 days that is included with the game (maybe add another option to the subscription screen, "Check with me when my 30 days is up"). Subscription should come after the game recognizes your retail key. As it is now you have to do both in order for the game to recognize this and give access to your 30 days of play.

[Archived Post]

Kudo's for the paypal virtual debit card, I am so glad you mentioned that, fixed my problem as well, since i do not like giving any company "permission" to debit my account directly.

If you've ever tried to "fix" an inadvertant or overzealous charge where you have unfortunately clicked accept on a charge agreement you will know what I mean.

[Archived Post]

Wow, I just got done with a very interesting issue. Half a day of wasted time and getting pretty ****ed off Not being able to post on the forums to see if anyone else was having the same issue since my key was not recognized. It seems you must set up a subscription to even play or have the game recognize your retail key. Seems like a pretty dumb method. Good thing I used the PayPal bullcrap card generator. Which I will not be using as I am waiting on my replacement for my real credit card to arrive sometime this week. I would suggest having the key activation and subscription setup be two separate options as opposed to forcing you to set up a subscription in order to recognize your retail key. The game did not recognize my retail key until AFTER I set up my subscription. I would suggest fixing this since everyone who purchased the game is entitled to at least the 30 days that is included with the game (maybe add another option to the subscription screen, "Check with me when my 30 days is up"). Subscription should come after the game recognizes your retail key. As it is now you have to do both in order for the game to recognize this and give access to your 30 days of play.

At least youwere lucky to set-up a subscription. i couldn't even do that without it sayign declined for every cards that I tried to put in.

All good though. they responded to my ticket and activated it and now i'm playing (Well not right now)
The game runs great now. All i di was upgrade to a new motherboard AMD phenom dual core 3.1 and 4 gigs ram. i'm sorry for those that have been having problems

[Archived Post]

I am writing this from my fiance's account, since I can't do it on my own. I got open beta access from d2d and also signed up for Lifetime Access and gave my card info and everything and as far as I can see my card was accepted by Cryptic but for some reason since the grace period ended, my Lifetime access has not posted in my account as active, so I can't log in! Thankfully we have a hard copy we pre-ordered from Gamestop and my fiance can still use her account, but I can't. Does ANYONE know how I can get cryptic to update my lifetime membership to active!? I payed for it, I should have access to the game now.

[Archived Post]

Does ANYONE know how I can get cryptic to update my lifetime membership to active!? I payed for it, I should have access to the game now.

Do you know if lifetime membership includes a retail version of the game, digital or in the box? That was my problem, didnt know you had to buy the game itself as well ....

[Archived Post]

Sorry Cryptic I try to be positive but you guys make it really hard.

Why is it necessary for me to give you my CC info when I have no interest in using that as a payment method? Unfortunately I did not buy a time card yet, so the only option left is to use my CC info if I want to get into the game.

I said it about the the "launch day" patch and apparently it extends to this situation as well....it's underhanded and shady. I definitely should NOT have to give you any payment info UNTIL my first 30 days have run out.

I want to make it perfectly clear to any Devs that read this. DO NOT bill my card (although there is the nagging suspicion that you already have). If it gets billed prior to my 30 days running out I will be contacting the appropriate authorities to report your fraudulent (at worst) or just plain stupid (at best) billing practices.

I paid $53.99 which was advertised to purchase both the game AND 30 free days. Forcing me to put in payment info before the time limit is up is despicable....period. The fact that I had to troll the forums and waste my time discovering what the problem was in the first place was bad enough.

On a more positive side....despite the "launch day" patch, I still enjoy playing this game alot and wish to see it succeed.

[Archived Post]

Do you know if lifetime membership includes a retail version of the game, digital or in the box? That was my problem, didnt know you had to buy the game itself as well ....

Lifetime membership/subscription is just that. A lifetime subscription. No clue why people think this includes the retail copy of the game. You must buy the game. The lifetime membership allows you to play it....for the rest of the life of the game. You must still buy the game in order to play it. Their ad for it did not state anywhere that it included a retail key for the game. I guess it also did not say you had to buy the actual game...but if i would have bought it I would have assumed, just like I did when I bought the lifetime sub for LotRO, that you were still going to need to buy the actual game.


Either way the method for activating the retail key is pretty friggin pathetic. Something needs to be done to fix that. No payment information should need to be entered in order to play the game until after the 30 days is up.

[Archived Post]

I feel pretty stupid but basically I didnt realise I had to buy a copy of the game, I thought it was free, especially as I had paid for a 6 month sub. But nowhere did anything say, basically 'you can play this game for a few days, but then your going to have to actually go buy it to carry on'.... just bought it off steam now. Just a straght forward message on the launch screen saying, go buy the game, would have been fine for me, not a silly message about shards.....

Anyway loving the game, which is why im annoyed really, so back onto play :)

There in lies the crap of crap that is Cryptic. You released COH and didn't have this problem with billing or even answering a support question now I get nothing. NO SUPPORT. I have to troll the fourms trying to figure out that HEY YOU BOUGHT A LIFETIME SUBSCRIPTION FOR 200 BUCKS NOW SHELL OUT 50 BUCKS FOR THE GAME YOU JUST DOWNLOADED.

You guys need to be clearer. and no crap about you didn't read the fine print. lifetime is lifetime. It never said go buy a copy of the game. I think I'll calm down one a DEV reads a post and replies what the hell

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Now I also got this nonsense error! :( "No shards found. You have a ticket with 1 permission pairs, but no shards were found" WTF is that message supposed to tell me?! I've contacted support 2 times, the first one for about 30 hours ago, and still no answer... this is rediculosly annoying since I really wanna play this game I've BOUGHT! Kudos to Cryptic for the game itself but support seems to suck.. edit: I got it to work now. Just had to subscribe with a credit card with money on it. But why is that nesesery to activate my FREE month?? Idiotic.. hope they fix it for future customers.

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As I posted in the other no shard found thread.

Please assure you have gone back to the digital retailer and gotten your retail key and apply it to your account.

You should have TWO keys, one for the pre-order and then another (today) for the Retail Release of the game.

I've done in fact on my details those are the result:

Activated Features

* Champions Online Preorder
* Champions Online 6-Month Discounted Subscription

Why i'm not able to connect ?

[Archived Post]

I've done in fact on my details those are the result:

Activated Features

* Champions Online Preorder
* Champions Online 6-Month Discounted Subscription

Why i'm not able to connect ?

You should be able now as far as I know but atm there's a maintnance going on for 2-3 hours.

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I just had the same problem. I had the exact same activated features as Maximoff, which I thought was odd, because I thought last time I looked there were 3. The missing one was my EBGames pre-order. So I re-entered my retail key (the one that came in the physical box) and all is well again. I know I entered it before, but it seems it got eaten somehow. So try re-entering your retail key.

[Archived Post]

I feel pretty stupid but basically I didnt realise I had to buy a copy of the game, I thought it was free, especially as I had paid for a 6 month sub. But nowhere did anything say, basically 'you can play this game for a few days, but then your going to have to actually go buy it to carry on'.... just bought it off steam now. Just a straght forward message on the launch screen saying, go buy the game, would have been fine for me, not a silly message about shards.....

Anyway loving the game, which is why im annoyed really, so back onto play :)

Wow, i litteraly LOL'd irl when i read this.
How can you be this stupid? I mean C'mon, you cant just buy a Sub and think you get the Game for free.

Wow,

[Archived Post]

Wow, i litteraly LOL'd irl when i read this.
How can you be this stupid? I mean C'mon, you cant just buy a Sub and think you get the Game for free.

Wow,

I bought the lifetime subscription and i must admit i too didnt realize i had to buy the game seperate,

just did that and patcher is working but now i have 2 subs running :-) oh well live and learn ......

[Archived Post]

sub⋅scrip⋅tion
  /səbˈskrɪpʃən/ Show Spelled Pronunciation [suhb-skrip-shuhn] Show IPA
Use subscription in a Sentence
See web results for subscription
See images of subscription
–noun
1. a sum of money given or pledged as a contribution, payment, investment, etc.
2. the right to receive a periodical for a sum paid, usually for an agreed number of issues.
3. an arrangement for presenting a series of concerts, plays, etc., that one may attend by the payment of a membership fee: to purchase a 10-concert subscription.
4. Chiefly British. the dues paid by a member of a club, society, etc.
5. a fund raised through sums of money subscribed.
6. a sum subscribed.
7. the act of appending one's signature or mark, as to a document.
8. a signature or mark thus appended.
9. something written beneath or at the end of a document or the like.
10. a document to which a signature is attached.
11. assent, agreement, or approval expressed verbally or by signing one's name.
12. Ecclesiastical. assent to or acceptance of a body of principles or doctrines, the purpose of which is to establish uniformity.
13. Church of England. formal acceptance of the Thirty-nine Articles of 1563 and the Book of Common Prayer.

[Archived Post]

Ok i was haveing the same problems you all have had with the shards i called the tech support and the said that my key wasnt Attaching to my account she took my Key and attached it to my acount and it works now....



On a side note i made a comment about you all having the same problem and she said that she would pass it down. so hopefully thoese whos problem cant be fixed by a phone call will get support soon.

i hope

[Archived Post]

how can i get a ticket with a permission pair?????

[Archived Post]

I've done in fact on my details those are the result:

Activated Features

* Champions Online Preorder
* Champions Online 6-Month Discounted Subscription

Why i'm not able to connect ?

You have not applied a retail key from the actual purchase of the game to your account.
When you do it will say Champions online - Retail on your account page.

[Archived Post]

hey i have the same proplem with the no sherbs found:confused: wath can i do???
pleeeeaaaaaaaas help:confused:

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I have the same problem.. I buy the game from a slovenian page.. and I got it today.. I write the code and all but the patch isn't working. . I pay for the game cuz I wan't to play it not to watch the louncher and updater stoped ..


I hope you will help..

[Archived Post]

No shards found is a result of your retail product key and subscription not being set up on your account. If you are having issues setting up your account please feel free to contact our billing support team for additional assistance.

http://www.champions-online.com/support/billing