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View Full Version : Direct2Drive UK Preorderer, scammed by who?


Archived Post
08-28-2009, 12:07 PM
So I got this mail from cryptic several days ago:

EARLY START PROGRAM

Exclusive Early Event!
August 23, 2009

We hope you’re enjoying the Open Beta. If you can’t get enough of Champions, you might want to know that you don’t need to wait until September 1st to play!

If you pre-order from Gamestop or Best Buy (for US customers) OR ANY UNITED KINGDOM, FRENCH, OR GERMAN RETAILERS, YOU'LL RECIVE ENTRY TO OUR EARLY START PROGRAM. Early Start begins on August 28th, and runs through the release of Champions Online on September 1st, allowing you to play the game four days before anyone else.

But that’s not all! Early Start customers will be rewarded with an extra special treat: A world event, available in-game only before September 1st. The “Qularr Invasion” event will allow players to earn exclusive loot that will never be available in the game after launch. So pre-order now, get in early, and be a Champion!

So I thought "ey, an early start event would be cool" and preordered this game from Direct2Drive UK, AN UNITED KINGDOM RETAILER. Today I find myself unable to enter the game because aparently I have no rights for an early start.

My question is: Does the word "any" (as in "any United Kingdom retailer will recive entry to the early star program) means something else? Am I wrong to be upset? What should I do?

Care to answer any cryptic representatives, please?

Archived Post
08-28-2009, 12:09 PM
I am hoping that D2D catches a break...but they need to turn the server first I think.

Archived Post
08-28-2009, 12:11 PM
No expert me (having chosen Amazon.com for pre-order, not fully realizing that "pre-order" and "beta access" do not equal "early access program")... but I believe the early access program ~for European countries~ lets them play earlier than the EU release --- which is AFTER the regular US release. So (making up dates) with the EU Early Access you could play on the 10th instead of on the 17th when the 'regular' EU access becomes available.

Archived Post
08-28-2009, 12:12 PM
Before they purged the forum there was a big thread on this. D2D orders were not being honored for the early start. I believe it was only Gamestop and Best Buy orders. not sure if this changed from this morning...sorry mate.

Archived Post
08-28-2009, 12:14 PM
UK D2D pre-order here as well, some got in, some didn't, that's it I guess.

Archived Post
08-28-2009, 12:19 PM
I want to remark this:

If you pre-order from Gamestop or Best Buy (for US customers) or ANY UNITED KINGDOM, FRENCH, OR GERMAN RETAILERS, YOU'LL RECIVE ENTRY TO OUR EARLY START PROGRAM.

This is from an email I received from CRYPTIC on august 23th. Each place "United Kingdom", "French" and "German" is a link to the same place retailers from wich I am supposed to get early start. One of this places is Direct2Drive UK, an UNITED KINGDOM retailer.

If I preordered from an UK retailer why don't I have an early start? Why did Cryptic lie to me in their mail?

Archived Post
08-28-2009, 12:25 PM
This is complete bullsh*t. If you were in beta, AND pre-ordered, you should get to early start.

Such a stupid policy.

Archived Post
08-28-2009, 12:25 PM
Sue them, thats what i'm thinking for false advertising. Btw i did the same thing thinking that i would get the head start.

Archived Post
08-28-2009, 12:30 PM
I also pre-ordered on D2D and I have access to early start (even if no message confirmed it on D2D). But perhaps it's related to my lifetime subscription :)

Archived Post
08-28-2009, 12:34 PM
/me complains too

Archived Post
08-28-2009, 12:36 PM
Sue them, thats what i'm thinking for false advertising. Btw i did the same thing thinking that i would get the head start.

You want to spend thousands to get your $50 back? Now thats smart thinking. :rolleyes:

Archived Post
08-28-2009, 12:40 PM
I just want my promised early start :(

Archived Post
08-28-2009, 12:48 PM
I just want my promised early start :(

Hear, hear.

Archived Post
08-28-2009, 12:52 PM
I would just like a Dev to clarify the D2D UK position as the Email did state all UK retail. I just want closure as there are a number of people who are claiming access to the ES and purchasing from D2D UK.

Archived Post
08-28-2009, 01:02 PM
Have any of you tried contacting D2D and find out what's up?

Someone here might know and say something. But you'd likely get a faster answer if you talked to the people you actually brought the product from.

Archived Post
08-28-2009, 01:11 PM
Haha, I was just looking at the 6 month sub, decided to purchase it and am now in the headstart, I know it isn't really a solution but if you're a D2D pre-orderer then this is another option fot you.

Archived Post
08-28-2009, 01:13 PM
Haha, I was just looking at the 6 month sub, decided to purchase it and am now in the headstart, I know it isn't really a solution but if you're a D2D pre-orderer then this is another option fot you.

Well I atleast don't want to go buying 6 months/lifetime until I'm positively sure I'll be playing that instead of stopping after the first month.

Archived Post
08-28-2009, 01:16 PM
I don't think you should have to buy a 6 months sub to be able to get the headstart from direct2drive :confused:

Archived Post
08-28-2009, 01:20 PM
I'm sussing this out right now guys. You'll have a response shortly.

Archived Post
08-28-2009, 01:24 PM
Thx Awen, please make it positive as it seems I like many others read the email you guys sent out and were duped into D2D purchase :(

Archived Post
08-28-2009, 01:30 PM
I don't live in the EU but there's an easy way to take care of this.

Just call up your credit card or debit card (normally the company
icon on the card, at times your bank) and just contest the charges
and they normally just stop payment to whoever you paid your $50 too.

At times the company will get mad and may (very rarely next to no
chance) take you to court. Then just make sure you can back up the
charge of them not delivering what they said. (So make sure you are
on good grounds to do so.)

So just contest the charges and preorder somewhere right now that
does offer head-start. This is the only way to deal with people that
say 'no refunds'. Most credit cards and banks will do this without
question, or just ask you why and they will credit your money back.

I'm considering doing this myself. I was under the impression that
all head-start came with open beta. (Especially the way it was
advertised, giving the impression that head-start was given
to all pre-orders with open beta.)

I swear I saw Head-start somewhere on D2D and I'm in the states, but
no matter. I'm 'might' do this and get the game somewhere that does offer it.

I got a stupid backpack with gadgets coming out of it. It's something I'd
never use. I'd gladly exchange that for a head-start, but... there are ways
to fight this and win guys. ^^

So buck up! :D

Archived Post
08-28-2009, 01:30 PM
This is complete bullsh*t. If you were in beta, AND pre-ordered, you should get to early start.

Such a stupid policy.

Hell ya it's B.S., we stressed tested the game. We all woke up hella early after a nights patching just to have 8 more hours of patching left. I pre-ordered this game thinking I would get early access. I get delayed access. I have to wait till the 10th of sept to even get my gamebox. Then I need to get 33 dollars just to buy a time card cause I can't use my free 30 days as I need to have some sort of payment. School started too lol. God this sucks...

Archived Post
08-28-2009, 01:31 PM
That's why I purchased the six month option, if I lose interest in a month or two I can come back to it later and it will be interesting again, I wasn't suggesting that this was the solution to the problem, just that it somehow solves it.

Archived Post
08-28-2009, 01:58 PM
I'm sussing this out right now guys. You'll have a response shortly.

Thanks, I hope we can fix this in a good way :/

Archived Post
08-28-2009, 02:01 PM
D2D pre-order here and I'm in the headstart. I'm guessing it is because I purchased the lifetime subscription that they took out of my bank account a few days ago.

Archived Post
08-28-2009, 02:02 PM
i just hope this hasnt been forgotten as the UK D2D customers are not happy at all.

Archived Post
08-28-2009, 02:02 PM
So if you buy the 6 month option they give you a pre start key instantly?

and BTW no D2D customer should be happy I remember seeing pre-start, that's a reason I ordered from them.

Archived Post
08-28-2009, 02:04 PM
D2D pre-order here and I'm in the headstart. I'm guessing it is because I purchased the lifetime subscription that they took out of my bank account a few days ago.

You luky boy... I got the game from D2D UK too but can not enter...

Archived Post
08-28-2009, 02:06 PM
So if you buy the 6 month option they give you a pre start key instantly?

and BTW no D2D customer should be happy I remember seeing pre-start, that's a reason I ordered from them.

I would love to be able to give you a 100% yes to this m8 but I really don't know for sure, sorry. All I know is that yesterday I was so ****ed I could chew nails when I read that D2D and other places that did pre-orders were not getting the head start. Imagine how shocked I was when I went to patch today at 10AM PST and was able to login!

Archived Post
08-28-2009, 02:07 PM
So if you buy the 6 month option they give you a pre start key instantly?

and BTW no D2D customer should be happy I remember seeing pre-start, that's a reason I ordered from them.

well i hope they fix this asap becouse ill be disputing also if not.

Archived Post
08-28-2009, 02:09 PM
I'm D2D and I'm in. But I bought a lifetime subscription like a week ago. I did not receive any key, however. I just loaded up CO and logged in on my account and I got in.

Archived Post
08-28-2009, 02:11 PM
Seems like lifetimers and 6 month subscribers get in no matter where they ordered from.

Archived Post
08-28-2009, 02:13 PM
Seems like lifetimers and 6 month subscribers get in no matter where they ordered from.

Yeah I'm a 6-monther myself, from D2D and have early access.

Archived Post
08-28-2009, 02:14 PM
I swear i seen a head start on D2D website just befor i orderd from them . sucks i go in for surgery on the 31st and ill be out for 2 weeks was hopeing to get to play for a few days befor i go under the knife

Archived Post
08-28-2009, 02:18 PM
OP, I'm with you here.

Very... Frustrating...

Archived Post
08-28-2009, 02:19 PM
I have 2d2 and couldnt get in. Just got the 6 mo sub and got right in. The question is is this due to a combination of both or simply all 6 mo and life subs get in?

Archived Post
08-28-2009, 02:22 PM
I want to remark this:

If you pre-order from Gamestop or Best Buy (for US customers) or ANY UNITED KINGDOM, FRENCH, OR GERMAN RETAILERS, YOU'LL RECIVE ENTRY TO OUR EARLY START PROGRAM.

This is from an email I received from CRYPTIC on august 23th. Each place "United Kingdom", "French" and "German" is a link to the same place retailers from wich I am supposed to get early start. One of this places is Direct2Drive UK, an UNITED KINGDOM retailer.

If I preordered from an UK retailer why don't I have an early start? Why did Cryptic lie to me in their mail?

Did you ever think of checking with D2D UK as to why you don't have early access? Instead of calling Cryptic liers. They (D2D UK) are the ones supplying you with the product. Maybe they sold you a dud. :eek:

Archived Post
08-28-2009, 02:25 PM
The thing is there alot of confused players and where it get worse is where d2d cust only get early access if is they get 6 months or lifetime - (why?)

Archived Post
08-28-2009, 02:29 PM
Did you ever think of checking with D2D UK as to why you don't have early access? Instead of calling Cryptic liers. They (D2D UK) are the ones supplying you with the product. Maybe they sold you a dud. :eek:

Well, I check from the people from whom I got the mail that says I should be in the game right now, and that's Cryptic.

Archived Post
08-28-2009, 02:32 PM
The OP makes a very good point "OR ANY UNITED KINGDOM, FRENCH, OR GERMAN RETAILERS, YOU'LL RECIVE ENTRY TO OUR EARLY START PROGRAM"

Would that be considerd false advertising?

I downloaded from d2d uk myself, got it from them simply because i wont be around (due to work and moving around alot) if i bought the physical boxed version and got it delieverd. I also cant get to a shop because of my work times.

But when it says "OR ANY UNITED KINGDOM" one would assume this included D2D UK, like i said in a previous thread they should have put the gamestop offer on all pre-order pages and marked it as international, it would only make sense. But hey! thats just me. :P

Archived Post
08-28-2009, 02:35 PM
The OP makes a very good point "OR ANY UNITED KINGDOM, FRENCH, OR GERMAN RETAILERS, YOU'LL RECIVE ENTRY TO OUR EARLY START PROGRAM"

Would that be considerd false advertising?

I downloaded from d2d uk myself, got it from them simply because i wont be around (due to work and moving around alot) if i bought the physical boxed version and got it delieverd. I also cant get to a shop because of my work times.

But when it says "OR ANY UNITED KINGDOM" one would assume this included D2D UK, like i said in a previous thread they should have put the gamestop offer on all pre-order pages and marked it as international, it would only make sense. But hey! thats just me. :P

They charged me british pounds. Surely that makes them a UK company?

The best way to know people is to check the color of their money, aye? :cool:

Archived Post
08-28-2009, 02:42 PM
They charged me british pounds. Surely that makes them a UK company?

The best way to know people is to check the color of their money, aye? :cool:

States have SAME ISSUE

Archived Post
08-28-2009, 02:49 PM
I'd just like to point out that if you pre-ordered from D2D (US) you really have no chance in getting into the head start but the UK and euro customers who ordered from d2d (UK) there may be a small glimmer of hope ,but the chances of that happening are slim to none :rolleyes:

Archived Post
08-28-2009, 02:55 PM
I'd just like to point out that if you pre-ordered from D2D (US) you really have no chance in getting into the head start but the UK and euro customers who ordered from d2d (UK) there may be a small glimmer of hope ,but the chances of that happening are slim to none :rolleyes:

I'm in the US and pre-ordered from D2D and I'm in the headstart , have been all day. I also set my account up for a lifetime subscription which was taken out of my bank account on the 24th. So there is hope for the US D2D pre-orders, you just have to purchase a lifetime or 6 month sub.

Archived Post
08-28-2009, 02:58 PM
I'd just like to point out that if you pre-ordered from D2D (US) you really have no chance in getting into the head start but the UK and euro customers who ordered from d2d (UK) there may be a small glimmer of hope ,but the chances of that happening are slim to none :rolleyes:

Ok, so what's the difference between UK and US Direct2Drive? Aren't they the same company? I pre-ordered from US with my friend but only one key works in early access. And of course it's not mine..

Archived Post
08-28-2009, 02:59 PM
it is 4 days suck it up

Archived Post
08-28-2009, 03:00 PM
Ok, so what's the difference between UK and US Direct2Drive? Aren't they the same company? I pre-ordered from US with my friend but only one key works in early access. And of course it's not mine..

Did your friend get a 6 month or lifetime subscription by chance?

Archived Post
08-28-2009, 03:04 PM
I hope they can fix this in time because i'm sure too that there was something about headstart when i ordered from D2D.

Thats really hard to understand why they just not let us pass to the headstart even if we do not have a lifetime subscription or a 6 month subscription.

We also paid in advance and we have tested for them in beta and we also reported bugs and so on so basically we should not be treatend like some second hand customers.

Sky

Archived Post
08-28-2009, 03:06 PM
shelling out silly amounts of money for a game i might not play ever again after the first month, doesnt appeal to me just to get in game a few days earlier, just look at what happened to the peeps who got hellgate:london...thats what i call being "stroked", not that i think that will happen to this game ofcourse.

For the US crew sure if your really stoked about the game and can afford to get the 6/life time subs,do what you like i wont stop you, good for you and all that.

But the euro crew who are like minded and arnt sure of the game yet should hold off spending £130 (or whatever it is) just to get into game a few daysquicker unless your commited, its alot of money and i'd rather drink it.:cool: its cool to be irish

Archived Post
08-28-2009, 03:08 PM
Well i pre-ordered from D2D because it was the only place i could. I live in Israel and any of the retailers that offered beta access needed a real life address to send the retail box to. Lucky me none of them delivered to Israel. So to avoid any prolems with receiving the game key at launch or the delivery of the retail box i just ordered from D2D.

When Cryptic pointed out that the only specific US retailers give early access but any EURO ones give early access i was overjoyed thinking i had early access(Israel is considered part of Euro in regioning). Alas though no D2D costumers get early access, even if they did order the game internationally :(

Archived Post
08-28-2009, 03:09 PM
Ok, so what's the difference between UK and US Direct2Drive? Aren't they the same company? I pre-ordered from US with my friend but only one key works in early access. And of course it's not mine..

by that logic cant you argue whats the differance between amazon uk and amazon us? think about it

Archived Post
08-28-2009, 03:09 PM
I just tried for myself... did preorder on D2D US/UK (dunno) had Preorder Key in Account. Couldn't login (no shards error). Now I bought the 6 month subscription and bingo :D I'm in :D

Archived Post
08-28-2009, 03:16 PM
Yeah same here, just got home from work and I have a 6 month sub and I was able to get in. A bonus they didn't mention I guess.

Archived Post
08-28-2009, 03:17 PM
I don't live in the EU but there's an easy way to take care of this.

Just call up your credit card or debit card (normally the company
icon on the card, at times your bank) and just contest the charges
and they normally just stop payment to whoever you paid your $50 too.

At times the company will get mad and may (very rarely next to no
chance) take you to court. Then just make sure you can back up the
charge of them not delivering what they said. (So make sure you are
on good grounds to do so.)

So just contest the charges and preorder somewhere right now that
does offer head-start. This is the only way to deal with people that
say 'no refunds'. Most credit cards and banks will do this without
question, or just ask you why and they will credit your money back.

I'm considering doing this myself. I was under the impression that
all head-start came with open beta. (Especially the way it was
advertised, giving the impression that head-start was given
to all pre-orders with open beta.)

I swear I saw Head-start somewhere on D2D and I'm in the states, but
no matter. I'm 'might' do this and get the game somewhere that does offer it.

I got a stupid backpack with gadgets coming out of it. It's something I'd
never use. I'd gladly exchange that for a head-start, but... there are ways
to fight this and win guys. ^^

So buck up! :D

I called up D2D weeks ago when they first started advertising. They did not offer Head Start with their product and it was not advertised as such at that time. I had to call because I was confused. All the preorders I had previously purchased from other games did not distinguish between vendors (at least as far as a head start was concerned). I am not trying to discourage you, but I would check with someone in the know before you go too far down this path. I do not believe that D2D or Cryptic ever advertised that purchasing a copy from D2D would qualify the purchaser for the head start. I am not trying to shoot you down, just save you money if you plan to go buy a copy elsewhere and contest this one. I don't know enough about the legalities to say one way or the other what will work. All I can say is what D2D communicated to me weeks ago.

Archived Post
08-28-2009, 03:35 PM
I called up D2D weeks ago when they first started advertising. They did not offer Head Start with their product and it was not advertised as such at that time. I had to call because I was confused. All the preorders I had previously purchased from other games did not distinguish between vendors (at least as far as a head start was concerned). I am not trying to discourage you, but I would check with someone in the know before you go too far down this path. I do not believe that D2D or Cryptic ever advertised that purchasing a copy from D2D would qualify the purchaser for the head start. I am not trying to shoot you down, just save you money if you plan to go buy a copy elsewhere and contest this one. I don't know enough about the legalities to say one way or the other what will work. All I can say is what D2D communicated to me weeks ago.

Yep, I'll not pre-order MMO's from D2D anymore because of this and that is exactly what Gamestop had in mind. Why, because they offer the same game as a download too. In the past Gamestop didn't mind so much that D2D was getting some of the business because they were offering something Gamestop didn't but now that Gamestop offers games like Champions as a downloadable purchase they have to make you want to buy their download option and not the one from the competition. :rolleyes:

Archived Post
08-28-2009, 03:52 PM
Ok Awen responded to our question here: http://forums.champions-online.com/showthread.php?t=45413

Now i can truly say i'm disappointed ;)

Archived Post
08-28-2009, 03:56 PM
Wow, I'm sorry for you.

I was aware that only Gamestop and Best Buy had the early start and could not find any key to go with the pre-order (they all said that they were out). Couldn't order from Gamestop.com because I have a canadian credit card (not that I would have trusted them anyways).

And that was after buying the 6 month package. I cancelled the package after that... why commit for 6 month to a game that's published so badly? I'll still buy it as it seems like a fun game but I'll pay monthly and close the sub as soon as I get bored (as I do with every other MMO... it was the first time I felt like supporting a developer like that because of the good vibe they had with COH and the positive experience of the beta. My bad I guess).

Archived Post
08-28-2009, 04:02 PM
Ok Awen responded to our question here: http://forums.champions-online.com/showthread.php?t=45413

Now i can truly say i'm disappointed ;)

your missing the point tho, read the first post again, the information is contradictory to what the dev says on the thread you mention.

Archived Post
08-28-2009, 04:04 PM
Wow, I'm sorry for you.

I was aware that only Gamestop and Best Buy had the early start and could not find any key to go with the pre-order (they all said that they were out). Couldn't order from Gamestop.com because I have a canadian credit card (not that I would have trusted them anyways).

And that was after buying the 6 month package. I cancelled the package after that... why commit for 6 month to a game that's published so badly? I'll still buy it as it seems like a fun game but I'll pay monthly and close the sub as soon as I get bored (as I do with every other MMO... it was the first time I felt like supporting a developer like that because of the good vibe they had with COH and the positive experience of the beta. My bad I guess).


Same here. Was thinking of doing my first long-term sub. Not anymore. Back to playing City of Heroes for me.

Archived Post
08-28-2009, 04:04 PM
Another wrinkle.

I had an open beta key I got directly from following a link from this site to File Planet for the free Open Beta last week.

I read about the Head Start program through GameStop so when I got home today, I promptly went to Gamestop and bought the Pre-Order so I could get in on the Head Start. I soon found out after calling GameStop like 3 times until I finally found someone who understood what was going on. It appears there was confusion because I did not get my beta key through GameStop. It turns out that I couldn't get in on the Head Start because the window for that ended at 10am PST (according to the rep) when the Head Start event kicked off. I promptly canceled my order and submitted a request for a refund. If that doesn't go through I will contest the charge on my card.

Long story short, they really should have posted something on the main page about the window of opportunity open for the Head Start as this may have also saved some folks (like me) some time and a headache.

I really like Champions Online and I think I would like to play it, but I may wait awhile and just purchase the game from a retailer instead, maybe even after it's had time to drop in price.

Archived Post
08-28-2009, 04:49 PM
I am still waiting for a response for why my mail sent by cryptic says I do have an early start but I can't play the game yet.

Archived Post
08-28-2009, 04:53 PM
I am still waiting for a response for why my mail sent by cryptic says I do have an early start but I can't play the game yet.

sorry to break it to you but they moved the goal posts on this one, they changed it from uk retailers to "physical retailers" unless you get a 6month sub or the life time you wont get in early from the looks of it.

Archived Post
08-28-2009, 04:56 PM
I also pre-ordered on D2D and I have access to early start (even if no message confirmed it on D2D). But perhaps it's related to my lifetime subscription :)

everyone with subscription can play now.. everyone without can't play now.. its that easy.. and still ppl dont get it

Archived Post
08-28-2009, 05:00 PM
sorry to break it to you but they moved the goal posts on this one, they changed it from uk retailers to "physical retailers" unless you get a 6month sub or the life time you wont get in early from the looks of it.

But that's not what my mail says.

If they changed it several days AFTER I preordered thinking I had early access, as I can clearly read in my mail, it is not my fault, not my problem. Just give me what you promised.

Archived Post
08-28-2009, 10:44 PM
I'm sussing this out right now guys. You'll have a response shortly.

well I hope Awen can find a sollution, getting tired of the no shard found message.


ps. I already placed a ticket for it, but no response yet

Archived Post
08-28-2009, 10:55 PM
Yeah I have to agree, D2D buyers should have access to the headstart.

Archived Post
08-29-2009, 02:19 AM
No oficial response yet?

Archived Post
08-29-2009, 02:52 AM
everyone with subscription can play now.. everyone without can't play now.. its that easy.. and still ppl dont get it

no one is asking for free access.

Archived Post
08-29-2009, 03:12 AM
I bought a lifetime subscription from Cryptic.

I bought the retail download from Direct2Drive UK.

Direct2Drive supplied me with a beta key which also works as a headstart key, I had access to the beta, and I'm in the game now.

Other D2D buyers aren't in the headstart?

/boggle

...are you using your keys right?

Archived Post
08-29-2009, 03:15 AM
I purchased a 6 month sub to get in, but it's out of order that it would appear that D2D customers are the ONLY pre-order to not recieve early access, I think that it's a very bad idea from a marketing point of view, I mean I don't think I'll ever use D2D again..

Archived Post
08-29-2009, 03:20 AM
Direct 2 Drive customers will receive their Champions Online client through digital distribution. These customers will receive a Mechanoppendage Backpack costume piece and 30 days of game time.

i copy pasted that off of the main page... no 'entry to early start' mentioned there.
the rest(amazonUK, etc.) had the 'entry to our Early Start Program'..

those who got D2D and are in, prolly got the headstart bonus from the 6mo, or lifetime sub. but from the description, D2D preorder w/o sub does not get us in . :( Too bad for me and my friends, D2D is our only option, but i expected when i preordered that i wasn't gonna get into the headstart program

Archived Post
08-29-2009, 05:04 AM
Direct 2 Drive customers will receive their Champions Online client through digital distribution. These customers will receive a Mechanoppendage Backpack costume piece and 30 days of game time.

i copy pasted that off of the main page... no 'entry to early start' mentioned there.
the rest(amazonUK, etc.) had the 'entry to our Early Start Program'..

those who got D2D and are in, prolly got the headstart bonus from the 6mo, or lifetime sub. but from the description, D2D preorder w/o sub does not get us in . :( Too bad for me and my friends, D2D is our only option, but i expected when i preordered that i wasn't gonna get into the headstart program

You've posted this in multiple threads, If you've read the threads you'll know that prior to the 23rd The official website took you directly to D2D when u clicked on the link that said "preorder early access".

On the 23rd Cryptic changed the website and basically anyone who ordered before then got screwed out of the headstart. Its a customer relations problem, bad information on the website and a lack of information.

Most of the people complaining aren't morons, spamming this in thread after thread just makes u look like a tool.
Please inform yourself before trying to inform others.

Archived Post
08-29-2009, 05:46 AM
I probably won't ever buy another MMO from D2D ever again. I was really starting to like them too.

Archived Post
08-29-2009, 09:44 AM
I would like an oficial response from cryptic, please. An unhappy customer is a not returning customer.

Archived Post
08-29-2009, 11:15 AM
Bumping until I get a response.

Archived Post
08-29-2009, 12:43 PM
So if you buy the 6 month option they give you a pre start key instantly?

and BTW no D2D customer should be happy I remember seeing pre-start, that's a reason I ordered from them.

Actually when i bought from D2D, the only thing they said was pre-order to get in the open. They didn't mention any thing about head start or early access and it was like the 17th when I pre-ordered it. Then I even checked the retail page here and best buy and EB was the only Two listed for head start that's also how I knew it didn't have it.

But I ordered because I didn't want to drive to my local ebgames or best buy which is 45-1hour away for a game.

I knew I wasn't getting head-start but I can wait til Sept 1th if I wanted head start that badly I would had went to the store to get it there.

Archived Post
08-29-2009, 01:01 PM
I got the same problem too. Cryptic please fix this.

Archived Post
08-29-2009, 02:00 PM
Actually when i bought from D2D, the only thing they said was pre-order to get in the open. They didn't mention any thing about head start or early access and it was like the 17th when I pre-ordered it. Then I even checked the retail page here and best buy and EB was the only Two listed for head start that's also how I knew it didn't have it.

But I ordered because I didn't want to drive to my local ebgames or best buy which is 45-1hour away for a game.

I knew I wasn't getting head-start but I can wait til Sept 1th if I wanted head start that badly I would had went to the store to get it there.

were talking about D2D uk here read the first page..sigh

Archived Post
08-29-2009, 02:12 PM
I also preordered from D2D , knowing there was no headstart access. But i was fine with it since we had a unique item. This thread is a big fail , whining kids that cant read correctly when it comes tu buy something.


PS. Please grow up.

Archived Post
08-29-2009, 02:15 PM
This thread is a big fail , whining kids that cant read correctly when it comes tu buy something.

Love the irony.

Archived Post
08-29-2009, 02:27 PM
You've posted this in multiple threads, If you've read the threads you'll know that prior to the 23rd The official website took you directly to D2D when u clicked on the link that said "preorder early access".

On the 23rd Cryptic changed the website and basically anyone who ordered before then got screwed out of the headstart. Its a customer relations problem, bad information on the website and a lack of information.

Most of the people complaining aren't morons, spamming this in thread after thread just makes u look like a tool.
Please inform yourself before trying to inform others.

i did read the start of the thread, and same as the OP, after recieving the promo email, i checked out the main site to read about the different 'rewards' for pre ordering. i was originally planning to preorder from one of the US distributors but none of them accepted my credit card.

At that point i thought i'd just wait for the launch then i decided to check out the UK distributors.. D2D UK was the only one offering digital download so i read up on the rewards and saw it didn't have a Early Access Program. i really had no choice, however, but to pre order via D2D since it's my only viable option. Lucky for me, D2D UK was able to process my credit card and now i'm just waiting to play the game on Sep. 1.

And please, before telling me to 'inform myself'.. hehehe, i'm not the one here whining about how 'i didn't know' there was no Early Access for D2D orders.

Archived Post
08-29-2009, 04:19 PM
I bought a lifetime subscription from Cryptic.

I bought the retail download from Direct2Drive UK.

Direct2Drive supplied me with a beta key which also works as a headstart key, I had access to the beta, and I'm in the game now.

Other D2D buyers aren't in the headstart?

/boggle

...are you using your keys right?


ermm...have you even read any of the posts threads about this? there is alot explaining that people buying 6months and life time get access to pre-start....no matter were they bought the game. btw i was just by the d2d site UK one...and it says pre-order starts in 2days over the video they got on theyr site there...but from what ive seen cryptic say the eu doesnt launch until 4th... so we will sit with the game for a other 3 days without any use.