Where are my pre-order items?!

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There's been a bit of confusion over how/when you receive the exclusive items that your retailer is providing you. Here's the full explanation:

US: All special items are tied directly to the retail keys you type in when you have the physical game box (or the downloaded copy) in your hand. Pre-order keys only gave you access to Open Beta, and (if applicable) the Early Start. The items will appear in-game when you activate your retail key. Therefore, you will not have access to your pre-order items during the Early start.

EU: All pre-order items are directly tied to your pre-order key. Therefore, you will have access to your pre-order items during the Early Start.

As you see, there's a nice discrepancy between the two regions. These were deals made with retailers which were far beyond our control, and so all I can do is offer an apology that it worked out this way. We're going to do our best to ensure that this doesn't work out this way in the future.

UPDATE: More information, as requested.

The script to give everyone their rewards for participating in the End of Beta event is currently running. It will take quite a while to run (possibly all day), so people will be receiving them slowly throughout the day. I'll let you know when all have been distributed.

The Defender action figure will appear in your inventory approximately a week after launch. Again, we'll let you know when it's been done.

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I'm not as concerned with when I'll get them as knowing whether they're retroactive.
That is, when I do enter my code next week, will my currently created Headstart character get the stuff, or will I have to reroll?

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i pre-orderd from direct to drive (foolishly yes) does this mean they will be available when i finally get started in the character creation menu on Tuesday (EU) as d2d ppl dnt get head start.

peace

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What about the perks from the event in the open beta?

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What about the perks from the event in the open beta?

Ditto the Defender action figure?

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I guess that makes the flying perk at level 0 instead of 5 a complete waste, not even a great idea anyway, you are level 5 before you can ever get to a power house to train. Guess it might be good for a few alts though.

/shrug

But I digress. The insectfoil should be, um, cool....lol :D

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What about the perks from the event in the open beta?

Mine was already there - Mini Destroid action figure.

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I guess that makes the flying perk at level 0 instead of 5 a complete waste, not even a great idea anyway, you are level 5 before you can ever get to a power house to train. Guess it might be good for a few alts though.

Unless of course you like the idea of having 3 travel powers?

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Mine was already there - Mini Destroid action figure.

Nothing was there for me and I spent hours killing a total of 8 robots...
and I know there are others who killed alot more.

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Yes its a patience game I saw a very fine Chibi Foxbat last night.. So each retailer has a different system
at point of purchaser and Cryptic will get the data base issues sorted out.. Enjoy..

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I guess that makes the flying perk at level 0 instead of 5 a complete waste, not even a great idea anyway, you are level 5 before you can ever get to a power house to train. Guess it might be good for a few alts though.

/shrug

But I digress. The insectfoil should be, um, cool....lol :D

Actually I was looking forward to the lvl 1 flight power (which is totally useless to any characters I create during early start unless they somehow give it to existing characters).

There were 2 reasons I bought from Gamestop:

1) Early access
2) The first character I wanted to make includes swinging as a travel power as part of the concept, so I thought the additional flight at early levels would be very useful since swinging is fun, but flight has great utility.

:(

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i pre-orderd from direct to drive (foolishly yes) does this mean they will be available when i finally get started in the character creation menu on Tuesday (EU) as d2d ppl dnt get head start.

peace

d2d pre order does not get the head start ???????

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I guess that makes the flying perk at level 0 instead of 5 a complete waste, not even a great idea anyway, you are level 5 before you can ever get to a power house to train.

I don't recall seeing this in beta, but on your journal, if you click the Crime Computer button, one of the options is "Level Up". You can't respec, but you can select powers without going to the Powerhouse. My char is happily teleporting around the tutorial zone.

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Waiting for clarification on digital download orders from Gamestop and Early Headstart here...

Order placed. Confirmation in hand. No access key and no response from gamestop customer service as of yet...

<sigh>

[Archived Post]

There's been a bit of confusion over how/when you receive the exclusive items that your retailer is providing you. Here's the full explanation:

US: All special items are tied directly to the retail keys you type in when you have the physical game box (or the downloaded copy) in your hand. Pre-order keys only gave you access to Open Beta, and (if applicable) the Early Start. The items will appear in-game when you activate your retail key. Therefore, you will not have access to your pre-order items during the Early start.

EU: All pre-order items are directly tied to your pre-order key. Therefore, you will have access to your pre-order items during the Early Start.

As you see, there's a nice discrepancy between the two regions. These were deals made with retailers which were far beyond our control, and so all I can do is offer an apology that it worked out this way. We're going to do our best to ensure that this doesn't work out this way in the future.


I'm in the EU, and ordered from Play.com. These are the pre-order bonuses they provide:

# Neutronium Shoulder Generators - Twin shoulder generators for power-armored heroes, which emit only trace amounts of toxic radiation.
# Insectoid Airfoil - Flaps up to 90 times per second, and is ideal for the high-flying hero.
# Inborn Tenacity - Damage resistance to Physical Damage types and small chance of a 10's effect that will improve your damage resistance.

Now, the Airfoil and shoulderpads costume parts were unlocked the moment I logged in on live. That's all good. But for the life of me I cannot find the Inborn Tenacity which is the actual useful bit. I'd be happy with it as a power or a device, but I can't find it at all. I may well simply not be looking in the right place, but I've run out of ideas.

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I do think this needs to be clarified with Gamestop at least. While I understand, albeit don't agree with, the idea of having the perks tied to the retail key, they're sending out E-mails stating that the pre-order key had the tie-ins with the perks.

Here's a quote from the e-mail I recieved at Gamestop: *Bonus pre-order items, will be automatically attached to your account upon entry of your pre-order code. In addition, if you have purchased Game Time Cards, 6-Month Subscriptions, Lifetime Subscriptions, or are eligible for additional promotional items, codes for these programs may be entered through the same process. Multiple promotional and game time codes can be added to a single account (although only a single retail code may be attached). Bonus in-game items will be accessed in one of three ways:

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I do think this needs to be clarified with Gamestop at least. While I understand, albeit don't agree with, the idea of having the perks tied to the retail key, they're sending out E-mails stating that the pre-order key had the tie-ins with the perks.

Here's a quote from the e-mail I recieved at Gamestop:

Excellent point!

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d2d pre order does not get the head start ???????

is anyone playing live head start now ????? as i still can not log in to the server

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I'm in the EU, and ordered from Play.com. These are the pre-order bonuses they provide:

# Neutronium Shoulder Generators - Twin shoulder generators for power-armored heroes, which emit only trace amounts of toxic radiation.
# Insectoid Airfoil - Flaps up to 90 times per second, and is ideal for the high-flying hero.
# Inborn Tenacity - Damage resistance to Physical Damage types and small chance of a 10's effect that will improve your damage resistance.

Now, the Airfoil and shoulderpads costume parts were unlocked the moment I logged in on live. That's all good. But for the life of me I cannot find the Inborn Tenacity which is the actual useful bit. I'd be happy with it as a power or a device, but I can't find it at all. I may well simply not be looking in the right place, but I've run out of ideas.

Got the exaact same probelm! I did send a ticket but was told I would get items on retail key being entered which is strange. Just sent in another ticket, btw did you get the other should pads rather than the more insect like ones? I don't mind as the current ones suit my current character better and I really like them but if the fix the item they may change that back to:(

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is anyone playing live head start now ????? as i still can not log in to the server

In the US, only Gamestop and BestBuy preorders came with the head start.

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You guys need to coordinate better with retailers how the pre-order system works. I purchased mine from Best Buy, and I still don't have a pre-order key to play headstart. I still have an open beta game, but since I'm not at my computer at this time, I have no idea if I still have access. Something is being sent to me in the mail, but I don't know if contains either the key or the figurine or whatever.

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Got the exaact same probelm! I did send a ticket but was told I would get items on retail key being entered which is strange. Just sent in another ticket, btw did you get the other should pads rather than the more insect like ones? I don't mind as the current ones suit my current character better and I really like them but if the fix the item they may change that back to:(

Aye.Now I check, I actually got the coglike "Kendrium Shoulderpad" which is fine by me. I picked play.com for the insectoid airfoils, so I didn't pay much attention to the shoulderpads, and every pre-order seemed to have some sort of defensive power, so I didn't mind which one. I would like ONE of them though. Maybe the pwers really are tied to our retail key, but it would be weird to seperate them like that.

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Looking forward to trying out the Retro-jetro jetpack and the weird helm I got, god bless the EU and their early start access to items!

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In the US, only Gamestop and BestBuy preorders came with the head start.

holy disgruntled gamer… I feel cheated

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I'm not as concerned with when I'll get them as knowing whether they're retroactive.
That is, when I do enter my code next week, will my currently created Headstart character get the stuff, or will I have to reroll?

I would also like to know this. Official response please?

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I don't recall seeing this in beta, but on your journal, if you click the Crime Computer button, one of the options is "Level Up". You can't respec, but you can select powers without going to the Powerhouse. My char is happily teleporting around the tutorial zone.

Thanks for mentioning this, do like.

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holy disgruntled gamer… I feel cheated

Don't feel bad I preodered today and supposedly I have to wait 2 days for the early play keys :P

Bad advertising I think on someones part.

M.

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holy disgruntled gamer… I feel cheated

is their any way to purchous it now to get in to the head start program ???

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d2d pre order does not get the head start ???????
it would seem not, not only that, its 8 pounds cheaper from amazon. im just going on this http://www.champions-online.com/retail_uk and you will note that all the other places to buy it on specifically list the head start feature, i just wish i had seen it before i went d2d.
only have myself to blame tho, just got court up in the moment and went 'I MUST HAVE NAAAOOOOWWW!!' and just amused that i would get head start seeing as just about every other purchase option does. so let this be a lesson DONT BUY FROM D2D! you will never get as good a deal as somewhere else.

peace

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is their any way to purchous it now to get in to the head start program ???

Buying a preorder from Gamestop or Best Buy. I'd recommend going to a brick and mortar store and making sure they have a card with the preorder code.

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How does the Pre Order flight work? Does it give you three travel powers then? Or is it just a slower version of flight that can be replaced by the level 5 power?

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I am still a bit concerned. No mini destroid from open beta event or mini defender. :(

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US: Therefore, you will not have access to your pre-order items during the Early start.

The "confusion" comes from Gamestop's deliberately misleading information and advertisements. They have told us before and after the sale that we will have access to these items during the Head Start program. Just this morning Gamestop preorder customers received an e-mail containing this:


SUBJECT: Champions Online Head Start Information from GameStop
Bonus pre-order items, will be automatically attached to your account upon entry of your pre-order code.
Special costume pieces may be added to your character during character creation, available in the Treasure Chest tab on the far right.


You need to make this right. Given how many thousands this affects, YOU need to be contacting Gamestop and getting it fixed. This is a terrible error and you shouldn't be dropping the ball. :mad:

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holy disgruntled gamer… I feel cheated

How can you feel cheated? D2D never offered the headstart. The different perks each retailer offered were clearly advertised on their respective sites and there were a couple of threads players posted that contained the complete list of retailers and what each one offered with their version of the pre-order.

It isn't even uncommon for retailers to offer different perks because they are competing with each other for your business. Best Buy doesn't want you going to Gamestop or D2D. A smart shopper takes his time to look around before handing over his cash.

Heck I cancelled my Gamestop pre-order because I wanted D2D's mechano thingy more than I wanted to fly or play in the early start.

I'm sorry to say this but if you simply assumed you'd get into the head start then you only have yourself to blame.

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U.S. GameStop customers who preorder will receive Open Beta Access, the Early Access Program and Level One Flight. When they purchase the retail copy, customers will receive $5 worth of Cryptic Points, an Insectoid Airfoil costume piece and 30 days of game time.

I was just curious why we aren't getting the level one flight in early start because the way this is worded off Cryptic's very own site...It sounds as if we get access to the beta, early program, and level one flight, and the rest of the stuff comes with the retail code...

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I am still a bit concerned. No mini destroid from open beta event or mini defender. :(

Likewise...

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I was just curious why we aren't getting the level one flight in early start because the way this is worded off Cryptic's very own site...It sounds as if we get access to the beta, early program, and level one flight, and the rest of the stuff comes with the retail code...

Yes. This. Even Cryptic's wording purposefully makes it sound like Level 1 flight is part of the Head Start program. :mad:

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I guess that makes the flying perk at level 0 instead of 5 a complete waste, not even a great idea anyway, you are level 5 before you can ever get to a power house to train. Guess it might be good for a few alts though.

/shrug

But I digress. The insectfoil should be, um, cool....lol :D

You are right. What good is the airfoil if you can't even use it? Ah well, I guess I'll just create the toon that will use it when I get my retail box.

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Updated the initial post with more information, as requested.

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I'm not AS concerned about costume features, because I can change those at anytime, I am concerned about the fact if I take flight for my level 5 travel power, get to 16 before I get my retail code (hey it could it happen! :P) and since I can't respec more than 10 levels, what do I do then, I can't fix it. That just seems silly to me.

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Updated the initial post with more information, as requested.

post changed due to how bad cryptic will fail...
9-2-2009

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Updated the initial post with more information, as requested.

Thanks, Daeke. Today's been manic for me, too.

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Thank you Daeke. When it seems like all hope is lost you seem to always pull Cryptic through!

Pull through? He hasn't fixed the problem.

What was advertised is NOT what was delivered: Level 1 flight during the Head Start. Costume items DURING the head start. NOT after. This is unacceptable.

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After reading the forums all day and being a Direct2Drive customer.. It seems like this "head-start" launch has been a fiasco of sorts. Some things didn't seem to be thought through all the way..

I think they only way Cryptic can make good on this is by giving everyone everything or nothing. So many problems for people, it would be a quick fix. Let the D2D people in, fix the pre-order items and just give all of them to everyone to be fair. It's not like you lose anything. You get what you bought, PLUS the other stuff. Anyone who pre-ordered should be treated the same now that this has blown up this much.

Just my 2 influence...

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Part of the mystery of retail advance orders can go back to how they function.. as an evolved version of the ubiquitous RAIN CHECK for out of stock or physically present in store to order merchandise.

IF you on-line only you'er hostage to the whims of their data base not Cryptics.

I liked a time when you could order direct from a Boutique IPO at a warehouse counter and pick it up.
Or have an actual document binding them to a shipping date through the Postal Service that has the Inspectors guarantee that its tracked and protected by A Law.

With Cryptic's Fine product you have to consider the amount of work they had to go through with distributeurs to pass mundane things like Customs inspection forms. Customs Decalogue's.. and EU v
North American rules.

I prefer letting Jr play on the internet but Like a Physical invoice and not have to rely on the Website to keep my credit information secure.. So the Top up cards look great if they are about like a pay as you go cellphone and not some SOE or Compuserve Debit without services provides issues occurring.

[Archived Post]

There's been a bit of confusion over how/when you receive the exclusive items that your retailer is providing you. Here's the full explanation:

US: All special items are tied directly to the retail keys you type in when you have the physical game box (or the downloaded copy) in your hand. Pre-order keys only gave you access to Open Beta, and (if applicable) the Early Start. The items will appear in-game when you activate your retail key. Therefore, you will not have access to your pre-order items during the Early start.


These were deals made with retailers which were far beyond our control, and so all I can do is offer an apology that it worked out this way.

Daeke,

I know this isn't YOUR doing, and maybe not even Cryptic's doing. I appreciate all that you guys do for your customers, but that doesn't explain why Gamestop is telling us we can ahve out pre-order perks now.

Also, and perhaps MORE importantly, can you tell us if the perks will be retroactive for existing characters? In other words, will the level 1 travel power be available to characters I create during the early access period?

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i saw someone with a witchcraft action figure in game today and i wanted to know how to get that. she said it came with one of the packages but couldn't remember which. so anyone know?

also the lvl 1 flight and training via crime computer. my lvl 2 toon in the tutorial zone used the crime computer to train up, but it says that i can't yet. so i'm assuming that i can't train via crime computer or power house until i reach a higher lvl. 5 would be my guess. am i right? and so even in tutorial i don't get more powers until lvl 5, flight included?

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=/ As for d2d people, I am sorry for you, but it was stated in all packages which get head start and which doesn't and D2D isn't one of them, next time read thoughtfully and not rush into things.

It is a shame I wont be able to fly at lv 1 for my main character, but that is irrelevant, rather easy to reach lv 5 anyway. But I have a question as I saw people talking about it, having the lv 1 flight means you get to pick other 2 travel skills later on?? So you will have 3 of them in the end?

Also, is it possible to respec this flight? or it is a special flight skill that can't be respec and changed into another travel skill.

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=/ As for d2d people, I am sorry for you, but it was stated in all packages which get head start and which doesn't and D2D isn't one of them, next time read thoughtfully and not rush into things.


Understandable.. Its just most of us feel that it is a ****ty business practice in the first place.

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What about Amazon Europe? I still didn't get any useable keys from them since the keys you supplied were either unreconized or Beta keys.

Further, the package stated that you got EA and bonus items, but now its only on the 29th and "within stock limits" which means some customers won't get them, randomly. And in that case, you won't get access till the 7th, "due to stocks" !!

What sense does it make to fix arbitrary stock limits on bonus items ? To send false keys ?

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Weren't there supposed to be perks with the end of beta event?? I ahve my mini-destroid figure but i have no perks or anything

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Thanks for the update :)

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Where do I get my insect wings/flight with my gamestop preoder??

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So end of beta, newsletter, head start invasion perk and pre-order action figures are account wide or only on the first character you claim them on?

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To make things even more confusing, I received this email from GameStop this morning:

Dear Valued Customer,

Thank you for pre-ordering Champions Online from GameStop.com. The Early Start Program gives pre-order customers a chance to get in the game early, and participate in a one time only in-game event featuring unique challenges and rewards. Starting at 10am PST on August 28, the Open Beta servers will be wiped, and the Head Start servers will go online.

If you used a pre-order code to gain access to the Open Beta, you will automatically receive access to the Head Start program. Simply log in with your existing account information, and you will be ready to play upon completion of the patcher.

If you did not participate in the Open Beta, or you gained access to the Open Beta without a pre-order code, follow these simple steps…

1. Log in with your username at www.Champions-Online.com (if you do not have a Champions Online login, go to https://www.champions-online.com/user/register or simply click “Register” on the home page to create an account).
2. Click the “Enter Key” image in the top right of the screen and update your account with your pre-order code.*
3. If you participated in any phase of beta, simply patch your client to the latest version and you’re ready to go!
4. If you do not have the Champions client installed visit http://files.champions-online.com/installers/Champions_Online.exe, install the client and see step 1.
5. Head Start is active from 10am PST on August 28 until the servers go live at 10am on September 1. Please note that you will need to secure your retail copy and add your retail code to your account to continue playing after the grace period expires on September 4th.

*Bonus pre-order items, will be automatically attached to your account upon entry of your pre-order code. In addition, if you have purchased Game Time Cards, 6-Month Subscriptions, Lifetime Subscriptions, or are eligible for additional promotional items, codes for these programs may be entered through the same process. Multiple promotional and game time codes can be added to a single account (although only a single retail code may be attached). Bonus in-game items will be accessed in one of three ways:

* Special costume pieces may be added to your character during character creation, available in the Treasure Chest tab on the far right.
* Activate and deactivate an action figure in-game by clicking on your character portrait, selecting info, and clicking on the action figure icon located in the Action Figures tab.
* Functional Items can be redeemed via the Cryptic Store: click on the menu button on your mini-map, select C Store, and purchase them – they’re priced at zero Cryptic Points, just for you.

If, after following these steps you are still having problems, please contact the Cryptic Support team at www.champions-online.com/support

Thank you,
GameStop Customer Service

This says nothing about preorder bonus items being tied to a retail key, and even says that the items are tied to my preorder key! (red text)

I'm not really complaining about not having my items -- it just seems like there were some major wires crossed somewhere. :)

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Awesome.. it seems they have locked the other thread about head-start access. I hope they are doing this because they are issuing some sort of statement and making amends.. Not to silence us :(

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Thanks for posting that GameStop email. Unfortunately, they are sending you incorrect information. We'll get in touch with them, though by now I assume the damage has been done.

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Thanks for posting that GameStop email. Unfortunately, they are sending you incorrect information. We'll get in touch with them, though by now I assume the damage has been done.

I can live with that, really I can...but PLEASE just either let us know if the perks (specifically lvl 1 flight) will be available to existing characters or only to characters created on or after Sep 1st OR at least acknowledge that you just don't know at this point. :)

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I wonder what qualifies as participating in end of Beta? Lot of people disconnected during Megadestroid fights....

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I guess that makes the flying perk at level 0 instead of 5 a complete waste, not even a great idea anyway, you are level 5 before you can ever get to a power house to train. Guess it might be good for a few alts though.

/shrug

But I digress. The insectfoil should be, um, cool....lol :D


I agree, why even bother with the lvl 1 flight when I'll have regular flying long before I even get the freakin' extras.

That should have been explicitly spelled out on the gamestop pre-order info.

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I agree, why even bother with the lvl 1 flight when I'll have regular flying long before I even get the freakin' extras.

That should have been explicitly spelled out on the gamestop pre-order info.

Since you asked, I'll tell you why...

So that you can take a more entertaining travel power (like swinging) at level 5 rather than waiting until lvl 35 because you feel like you'll be passing up the utility of flight.

I know, I'm repeating myself...but he/she did ask. :D

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I pre-ordered digitally thru gamestop (I live in the middle of BFE so no place but walmart to buy the retail and no head start program with walmart purchase). No activation key came with the order. The advertised head start program was the only reason I ordered throug GameStop instead of D2D so I canceled the order rather than wasting my head start time trying to sort it out with GameStop.

I enjoyed the game during open beta but at this point, the pre-order has been such a nightmare, I'm giving up on this game. It is more trouble then its worth I think.

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How can you feel cheated? D2D never offered the headstart. The different perks each retailer offered were clearly advertised on their respective sites and there were a couple of threads players posted that contained the complete list of retailers and what each one offered with their version of the pre-order.

It isn't even uncommon for retailers to offer different perks because they are competing with each other for your business. Best Buy doesn't want you going to Gamestop or D2D. A smart shopper takes his time to look around before handing over his cash.

Heck I cancelled my Gamestop pre-order because I wanted D2D's mechano thingy more than I wanted to fly or play in the early start.

I'm sorry to say this but if you simply assumed you'd get into the head start then you only have yourself to blame.

Why don't you get over yourself and spare us another lecture? It was not "clearly advertised" that D2D did not offer headstart. Why don't you offer something helpful rather than your soap box drivel?

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Bonus pre-order items, will be automatically attached to your account upon entry of your pre-order code. In addition, if you have purchased Game Time Cards, 6-Month Subscriptions, Lifetime Subscriptions, or are eligible for additional promotional items, codes for these programs may be entered through the same process. Multiple promotional and game time codes can be added to a single account (although only a single retail code may be attached). Bonus in-game items will be accessed in one of three ways:

* Special costume pieces may be added to your character during character creation, available in the Treasure Chest tab on the far right.
* Activate and deactivate an action figure in-game by clicking on your character portrait, selecting info, and clicking on the action figure icon located in the Action Figures tab.
* Functional Items can be redeemed via the Cryptic Store: click on the menu button on your mini-map, select C Store, and purchase them – they’re priced at zero Cryptic Points, just for you.


Well here is my question ,

Multiple promotional and game time codes can be added to a single account (although only a single retail code may be attached)

even though i need a retail key to get my rewards but i added game stop and best buy pre orders .

so will i get benignity for them when i add a retail key ? may be from walmart ?

also , honestly , if i have pre oder , why do i have to wait for 4 days to get acess to it .

i mean lvl 1 flight , what am i going to do with it in 4 days when i can use it , being that i am lvl 16 already ???

i mean i already have a travel power and the whole thing of running through the tutorial faster doesnt seem to be helping .

plus i ordered a life time sun . my account only has 8 slots . i am supposed to have 8 extra aka 16 .... still missing them though the life time sub awards have been granted.

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So end of beta, newsletter, head start invasion perk and pre-order action figures are account wide or only on the first character you claim them on?

account .. or else its stupid

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As you see, there's a nice discrepancy between the two regions. These were deals made with retailers which were far beyond our control, and so all I can do is offer an apology that it worked out this way. We're going to do our best to ensure that this doesn't work out this way in the future.

why would i want to pre order a game in future which i already pre ordered right now ??

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I pre-ordered digitally thru gamestop (I live in the middle of BFE so no place but walmart to buy the retail and no head start program with walmart purchase). No activation key came with the order. The advertised head start program was the only reason I ordered throug GameStop instead of D2D so I canceled the order rather than wasting my head start time trying to sort it out with GameStop.

I enjoyed the game during open beta but at this point, the pre-order has been such a nightmare, I'm giving up on this game. It is more trouble then its worth I think.

Agreed. Its a hassle and been a huge pain in the ass and waste of time. Beta was fun and I wanted to give it a shot, but if Cryptic can't make amends or acknowledge the poor decisions behind its choice in partners. instead of saying its "their fault" then Ill wait for **** or another mmo

For the record I pre ordered from one of their partners <gamestop> and didnt receive ****, only to be told they do not have the keys, both on the phone and at the stores.

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Should we assume that the lvl 1 Flight is just a temp power that cannot be upgraded/ made faster?

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Just want to spew my 2-cents in this thread, as I hadn't noticed it before. I fell victim to thinking that I could pre-order from gamestop as Cryptic's website still states and take advantage of the early start program. Anyhoo, my rant from another thread:

"Welp. Guess I'm a douche. I just pre-ordered, following the link from Cryptic's website that offered me the early-access program, through Gamestop and Try-not-to-fail-Media, and no key.

For those giving the ol' "buck up, it's not <insert company name>'s fault you waited so long, shoulda bought retail" lines of crap, I say this: As a consumer, who's business is sought after enough to spend thousands of dollars and man hours on sucking me in with hawt webpages and slickety prmotions, why at the moment that I have pledged my business and money must you utterly FAIL?!

It is absolutely ludicrous to imply that as consumers we should not hold the businesses that supposedly need us so vitally accountable when they fail to deliver. If we should not expect follow through on the promise, then it is a lie. A company that lies to you to obtain you business absolutely owes recompensation.

Cryptic owes for not caring enough on the day of thier big promotional launch to ensure that the content, ESPECIALLY content that will lead to a purchase, is accurate. This is supposed to be crunch-day for these guys, and nobody is at the wheel.

Gamestop owes for not being involved more in it's partner's practices. I work for a software company that runs an online business service as well. There is not a MINUTE that we do not know the happenings and dealings of our partners. If there is an issue impacting mutual customers we tend to know when, if not before the partner does.

And, finally, Try-but-FailMedia owes. Who the hell doesn't staff a 24/7 online downlaod game service......24/7?!!! I can't call these yuks when they have a hand in fekking up my purchase?! The email submittal says I will have a reply in "24-48 hours".......by monday. Awesome. Do they handle all launch promos with such urgency?

If you are a stinged consumer, remember: YOU ARE THE CONSUMER! Email and call EVERY ONE OF THESE ARSE-HOLES! Use EVERY MINUTE you would have used enjoying your purchase as promised to make an employee there as miserable, if not more than you are. You have the wallet, so you have the right!"

I truly hope Cryptic emplyees frequent this segment of the forums more. Really, it shows an absolute lack of customer focus to know this is currently going on during your launch event and not respond to it.

[Archived Post]

account .. or else its stupid

that may be but plenty of games do first character only...hence why I'm asking.

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What's up with the US getting screwed?

It seems stupid offering pre-order items AND the head-start program, but not including one with the other. I was looking forward to using my beginning flight in the tutorial, but most of my characters are going to be created and through it by the time retail hits.

I don't mind waiting for the other items, but I was looking forward to that, and was disappointed that we didn't have it yet. And yes, I agree with others, that it should have been explained with the bonus items on the Gamestop/EB Games sites, let alone the emails that we received.

**
Noting, though, that it will still be nice having the additional option of two travel powers much earlier in the game.

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I just ordered from Amazon (in the UK) this morning. I won't get a head start code at this late a date, will I? Will I still get a pre-order code with my pre-order freebies in it, though?

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Hehe, that sucks with the items being tied to the individual retail codes. I think I screwed myself over then because I was under the impression that if I pre-ordered from different stores I could get the items they were offering too. So my account screen looks funny with 3 pre-order codes on it.

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this is a bit off topic but how come i cant purchase cryptic points? theres no form to fill out to do so

[Archived Post]

this is a bit off topic but how come i cant purchase cryptic points? theres no form to fill out to do so

its not working yet

there is bug in the champions store so its empty

,


@ Cryptic ,

here is a statement off a US retailers website

Champions Online
Pre-Order Champions Online today and get a pre-order code providing the special feature listed below!

* Mechanoppendage Backpack

Mechanoppendage Backpack: A multi-armed, multi-use backpack for the on-the-go gadgeteer. Ideal for heroes who juggle ideas, experiments—and enemies!

and as you can tell that d2d . and a fren of mine has a pre order code for he and she aint got crap

[Archived Post]

its not working yet

there is bug in the champions store so its empty

,


@ Cryptic ,

here is a statement off a US retailers website

Champions Online
Pre-Order Champions Online today and get a pre-order code providing the special feature listed below!

* Mechanoppendage Backpack

Mechanoppendage Backpack: A multi-armed, multi-use backpack for the on-the-go gadgeteer. Ideal for heroes who juggle ideas, experiments—and enemies!

and as you can tell that d2d . and a fren of mine has a pre order code for he and she aint got crap

The first post explains this:
"US: All special items are tied directly to the retail keys you type in when you have the physical game box (or the downloaded copy) in your hand. Pre-order keys only gave you access to Open Beta, and (if applicable) the Early Start. The items will appear in-game when you activate your retail key. Therefore, you will not have access to your pre-order items during the Early start."

The wording the retailer put is wrong.

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I got one question: If i call Gamestop and get headstart keyfrom them is that a retail key for the game or another hey (ill endup with 3 keys lol) is the headstart actually a launch already or will the account be still deleted on 1st?

I'm confused

[Archived Post]

The first post explains this:
"US: All special items are tied directly to the retail keys you type in when you have the physical game box (or the downloaded copy) in your hand. Pre-order keys only gave you access to Open Beta, and (if applicable) the Early Start. The items will appear in-game when you activate your retail key. Therefore, you will not have access to your pre-order items during the Early start."

The wording the retailer put is wrong.

yes i know :) the retailer is wrong

but one wonders , why would all the retailers information be wrong and cryptics be right ?? i mean all retailers said the same thing .....

how ever when i got the key from best buy , it was just "closed beta" access but was really for open beta. best buy is stupid we all know

game stop said it was open beta key only , did not talk about the pre order items till the other email was send on the day of head start

d2d says its the pre order key which has the benefits .

now now , i am not saying whose right or whose wrong

just sharing ^_^

and why would i want to pre order of some thing which i can get for free , or pre order for a item that i ill have to wait till after retail to use ??? kind of point less

[Archived Post]

I got one question: If i call Gamestop and get headstart keyfrom them is that a retail key for the game or another hey (ill endup with 3 keys lol) is the headstart actually a launch already or will the account be still deleted on 1st?

I'm confused

here it is

types of keys

closed beta : useless

open beta : type 1 - pre order customers type 2: file planet guys / other promotions

Head start : most open beta guys + all pre order guys

retail key : key from the box which will cost u 49.99 ( 44.99 if you put down 5 bucks for pre order )

life is funn

[Archived Post]

Bump.

Because.

I've had people frikkin' ask this over zone chat in-game.

Which is annoying...

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i am trolling enough no need to bump it .

they already said

pre order items with retail key

so u get it when u buy the game

[Archived Post]

yes i know :) the retailer is wrong

but one wonders , why would all the retailers information be wrong and cryptics be right ?? i mean all retailers said the same thing .....

how ever when i got the key from best buy , it was just "closed beta" access but was really for open beta. best buy is stupid we all know

game stop said it was open beta key only , did not talk about the pre order items till the other email was send on the day of head start

d2d says its the pre order key which has the benefits .

now now , i am not saying whose right or whose wrong

just sharing ^_^

and why would i want to pre order of some thing which i can get for free , or pre order for a item that i ill have to wait till after retail to use ??? kind of point less

"why would all the retailers information be wrong and cryptics be right ??"

Because Cryptic MADE the game, they CONTROL the game. What they say goes, end of story.

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My pre-order items where automatically put into my costume options when I 1st logged onto head start for the 1st time.

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too bad for those with headstart that the PRE-ORDER item is kinda useless because we can't use it on our HEADSTART char. What hte point of being able to fly from level 1-5 if you can't do it in headstart.

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I was wondering did Champions get delayed till December 2nd

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I was wondering did Champions get delayed till December 2nd

No they already announced it went gold awhile back meaning the disc's are already made, packaged and probably already at the retail locations.

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I'm in the EU, and ordered from Play.com. These are the pre-order bonuses they provide:

# Neutronium Shoulder Generators - Twin shoulder generators for power-armored heroes, which emit only trace amounts of toxic radiation.
# Insectoid Airfoil - Flaps up to 90 times per second, and is ideal for the high-flying hero.
# Inborn Tenacity - Damage resistance to Physical Damage types and small chance of a 10's effect that will improve your damage resistance.

Now, the Airfoil and shoulderpads costume parts were unlocked the moment I logged in on live. That's all good. But for the life of me I cannot find the Inborn Tenacity which is the actual useful bit. I'd be happy with it as a power or a device, but I can't find it at all. I may well simply not be looking in the right place, but I've run out of ideas.

i wish i had known of that place im in canada but would have still got that shipped instead (got the best buy and EBgames/Gamestop versions i could have got it there and got the insect airfoild AND more outfit parts >.<

that inborn tenacity seems like something thats inherant at lv 10 from the way its written but i dont know

[Archived Post]

Alreet Lads and Lasses
So they ran out of the Pre orders at my [unnamed retailer] Which is a good thing for CO/Cryptic/Atari...
and will give marketing an idea on what they can do to improve the odds of similar programmes planned for
STO working as planned to reach the consumer. No worries.

I had my early preview.. it was called Closed Beta
I have my Open Beta Rewards and a pretty good idea what bosses to squeeze again to regain the items
close to what Invasion Q drop...

The OP a DEV TM CSR explained where the items are...
Awen
Rekhan
Daeke
http://forums.champions-online.com/showthread.php?t=45514
http://forums.champions-online.com/showthread.php?t=45413&highlight=Head+Start+Program

[partial quote open]The script to give everyone their rewards for participating in the End of Beta event is currently running. It will take quite a while to run (possibly all day), so people will be receiving them slowly throughout the day. I'll let you know when all have been distributed.

The Defender action figure will appear in your inventory approximately a week after launch. Again, we'll let you know when it's been done.[close quote]

[Archived Post]

"why would all the retailers information be wrong and cryptics be right ??"

Because Cryptic MADE the game, they CONTROL the game. What they say goes, end of story.

they made they game

they dont control it . attari does .

and they didnt market it , multiple retailers did .

if pre order items are tired to retail keys , then any one getting the retail box will get the rewards , because the first set of keys given out by retailers were only ' open beta keys '

[Archived Post]

I havn't gotten my key code yet. How long does it take for me to get it? Also I looked at my receipt online, and saw that my order was "sale pending"...whats that?:confused::confused::eek:

[Archived Post]

I havn't gotten my key code yet. How long does it take for me to get it? Also I looked at my receipt online, and saw that my order was "sale pending"...whats that?:confused::confused::eek:

u need a retail copy of the game as well

sale pending means it has not yet been charged . buying a life time sub online does not give u a key code.

[Archived Post]

has anybody else still not received their retail key?

[Archived Post]

Hi! I purchased the game on steam but i am missing the Steampunk. Maybe i am doing something wrong?

[Archived Post]

Got my retail code and entered it at the Champions Website. My instructions tell me to go to the menu in the game and click on the C Store to download my 0 Cryptic Point item.

There is no airfoil there to download. Is this coming at a later time?

Just asking because the box states download while supplies last.

[Archived Post]

this is just confusion on my part, im sure.
I picked up my preorder ran the disc did everything i was suposed to.. i even found my airfoil wings in the tailor....BUT wheres my "fly ability" at lvl 1 ? i cant see where its hiding at... anybody have a clue ?

at least thats what was posted in the preorder before.

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Hi! I purchased the game on steam but i am missing the Steampunk. Maybe i am doing something wrong?

I'm having the opposite issue. My main character has the action figure, but no Voltanic Potential or the Emergency Orbital Howitzer. I'm going to assume it's an issue related to just having activated it today, so I'll give it 24 hours or so before I submit a ticket. :)

[Archived Post]

this is just confusion on my part, im sure.
I picked up my preorder ran the disc did everything i was suposed to.. i even found my airfoil wings in the tailor....BUT wheres my "fly ability" at lvl 1 ? i cant see where its hiding at... anybody have a clue ?

at least thats what was posted in the preorder before.

The lvl 1 "hover" (calling it flight is a bit of a joke) is in the C store under available items.

[Archived Post]

I'm having the opposite issue. My main character has the action figure, but no Voltanic Potential or the Emergency Orbital Howitzer. I'm going to assume it's an issue related to just having activated it today, so I'll give it 24 hours or so before I submit a ticket. :)

Scratch that. Found 'em! C-store!

[Archived Post]

this level 1 flight that gamestop promised is a bunch of bull *&%@. anti gravity boots that raise u off the ground wat like 10 feet? and goes slower than the speed of smell? i believe we have been duped.

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Ok so how do i use the level 0 flying? Does it only work on a character created after you put in the retail key?

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no they are anti gravity boots, go to the menu and c-store go to the second tab and there will be your level 1 "flight"

[Archived Post]

You use the flight by:

Applying your retail code to your account.

Opening the in-game C Store.

Going to Specials.

Getting the boots from there for free.

Binding boots like any gadget (which also adds it to the Alt travel power slot).

Click the gadget slot or use alt-t. The boots turn on and you can move a moderate distance vertically. To go higher, you need to touch another "jumpable" surface. That basically means any surface which is interpreted as ground or a hill which lets you walk on it. Once you touch one, you can move the same vertical distance. I was able to get above the cloud lines of Millennium City with the boots. It was slow going and took some tricky stuff to do, but it's possible. Just... don't expect to get there in a hurry. XD

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I did get my Destroid from the beta...and my fancy retro costume for my 6 month deal...

But...I just entered my retail key from Gamestop...no C points....no hover (sic) boots...no airfoil...

Curses!

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this level 1 flight that gamestop promised is a bunch of bull *&%@. anti gravity boots that raise u off the ground wat like 10 feet? and goes slower than the speed of smell? i believe we have been duped.

The pre-order offer didn't say "hover just off the ground starting at level 1" it said "Fly"

Yet another case of false advertising, this launch gets better by the minute.

EDIT: Even better, they share that same loud whining drone with Jet Boots! (Which is weird for Anti-Grav boots, don't you think?)

[Archived Post]

I blame MONKEYS

[Archived Post]

What does C Store Mean?

[Archived Post]

I did the Pre-order from Best Buy and I've got my Grond action figure, but no damage resistance item - and yes I checked both tabs of the C-Store. Any word on this one?

[Archived Post]

Anyone else having a problem claiming your rewards in game? I can see the anti grav boots for free in c-store and when i click claim, nothing happens. I click it multiple times and i get error message that the transaction can't be completed.

Just wondering if anyone else ran into this issue and if so have they gotten it to work.

[Archived Post]

Yep, my boyfriend is getting error messages trying to "claim" the anti-gravity boots from the C-Store menu.
I gave them to 2 of my characters earlier today, but can't give them to other characters now. Obviously there is a new problem with them. Also rebooted, nothing.. hmm

[Archived Post]

My brother got his game from Gamestop today, and the download for the extra items said he had until Sep 6th. Is this true with Amazon orders also? For some reason my Amazon Pre-Order says it will not ship until the 8th. I am a little irritated since the game came out today, and I want it today. It also wouldn't be fair if I don't get my extra pre-order items because Amazon didn't ship until after the expiration of the code.

[Archived Post]

What does C Store Mean?

I know what it means but I have no clue how you access it. Anyone?

[Archived Post]

Anyone else having a problem claiming your rewards in game? I can see the anti grav boots for free in c-store and when i click claim, nothing happens. I click it multiple times and i get error message that the transaction can't be completed.

Just wondering if anyone else ran into this issue and if so have they gotten it to work.

I am experiencing the exact same problem. There was a recent news post when I logged back in indicating that the C-store is having problems so it is temporarily being closed. I submitted a ticket on the problem before seeing the news post.

[Archived Post]

I know what it means but I have no clue how you access it. Anyone?

The "Champions" Icon on the top-left bit of the minimap opens a menu, on that menu is the C Store. Unfortunately, I read something earlier about the C Store being down for awhile. No idea when it will be working again.

This is pretty disappointing so far. If I'd known what a joke the "special headstart invasion event" would be, that the "level 0 Flight" isn't really flight, just a low altitude hover... I woulda skipped the gamestop mess and gone through Best Buy. At least then I'd have an action figure that interests me.

The game is competently made and all, and runs reasonably well, but these first few days are not inspiring the warm fuzzies about buying a lifetime sub. Hopefully things improve soon. At least they made efforts to fix that silly (limited number available" snafu with the subscription purposes...

Think I'm gonna log onto CoH for a while until they get stuff sorted out.

[Archived Post]

I know what it means but I have no clue how you access it. Anyone?

Right click on the "Champions" icon on the left of the in-game mini-map. There will be a list of topics, C-store being one of them. That is how you can access the store.

[Archived Post]

Anyone who ordered the Headstart from Play.com gotten they Retail key yet? Or does it take sending them e-mail, again.

[Archived Post]

Anyone who ordered the Headstart from Play.com gotten they Retail key yet? Or does it take sending them e-mail, again.

You will get it with your box on the 4th for europe:P

[Archived Post]

Well, thats the thing. Havent recieved the confirmation email that my order has been posted, which you get. And it takes 3-5 days to deliver. And that recent screw up with the codes...

[Archived Post]

Daeke, might want to inform people (in the first post) to check in the C Store for some of their items. For me it was the low level flight Item. Not sure about any others.

[Archived Post]

I know what it means but I have no clue how you access it. Anyone?

Hi its part of the upper left icon of your UI.. it looks like the Cryptic Logo for logging in...
under the menu items you should see the C [cryptic] Store..

Enjoy!







must have more swag swag........ like C bucks.. they are better then Euros... almost as good as travelers cheques.. Witchcraft is 80..hum could we barter I have a slightly used Cowboy and Mini-Destroid here as trade.

[Archived Post]

Play.com "they will receive a physical damage resistance item."

Ok, so where is it then as its not in the C Store as suggested in zone chat.

[Archived Post]

Well yes they are quite the rascals here.. no Daeke has said they are tied to the Retail keys and if it takes a week or a year for you to set up an account eventually they will update the data servers and find you..

the Toys show under the Action Figures Tab of you Overview Hit C and then overview
other custom promotional items show w/I a week of shipping/Launch in inventory.. for one to equip
however as it is now they are tied to the first toon you create if they can use them or not.. as their framework/builds may vary they would require a respec in some cases.. or a GM CSR assistance to remedy. I have my Swag from Open Beta and Newsletter to console me..

[Archived Post]

Well yes they are quite the rascals here.. no Daeke has said they are tied to the Retail keys and if it takes a week or a year for you to set up an account eventually they will update the data servers and find you..

the Toys show under the Action Figures Tab of you Overview Hit C and then overview
other custom promotional items show w/I a week of shipping/Launch in inventory.. for one to equip
however as it is now they are tied to the first toon you create if they can use them or not.. as their framework/builds may vary they would require a respec in some cases.. or a GM CSR assistance to remedy.

in my case the pre-orders were sold out so Backordering a pre-order that came after launch was pointless.. as siblings flaunt their Chibis.. I have none.

Eh, post #1 kind of suggests the opposite.

There's been a bit of confusion over how/when you receive the exclusive items that your retailer is providing you. Here's the full explanation:

US: All special items are tied directly to the retail keys you type in when you have the physical game box (or the downloaded copy) in your hand. Pre-order keys only gave you access to Open Beta, and (if applicable) the Early Start. The items will appear in-game when you activate your retail key. Therefore, you will not have access to your pre-order items during the Early start.

EU: All pre-order items are directly tied to your pre-order key. Therefore, you will have access to your pre-order items during the Early Start.

As you see, there's a nice discrepancy between the two regions. These were deals made with retailers which were far beyond our control, and so all I can do is offer an apology that it worked out this way. We're going to do our best to ensure that this doesn't work out this way in the future.

UPDATE: More information, as requested.

The script to give everyone their rewards for participating in the End of Beta event is currently running. It will take quite a while to run (possibly all day), so people will be receiving them slowly throughout the day. I'll let you know when all have been distributed.

The Defender action figure will appear in your inventory approximately a week after launch. Again, we'll let you know when it's been done.

Just to highlight the issue.

EU: All pre-order items are directly tied to your pre-order key. Therefore, you will have access to your pre-order items during the Early Start.

Nope, so is there a post elsewhere that's in contradiction to this post, is it just plain old borked?

-

[Archived Post]

they may blame the retail all they wish then.. but this will mean a differant way of handeling STO where the time comes...

[Archived Post]

This is pretty disappointing so far. If I'd known what a joke the "special headstart invasion event" would be, that the "level 0 Flight" isn't really flight, just a low altitude hover... I woulda skipped the gamestop mess and gone through Best Buy. At least then I'd have an action figure that interests me.

The game is competently made and all, and runs reasonably well, but these first few days are not inspiring the warm fuzzies about buying a lifetime sub. Hopefully things improve soon. At least they made efforts to fix that silly (limited number available" snafu with the subscription purposes...

Think I'm gonna log onto CoH for a while until they get stuff sorted out.

How did you access the 0 level flight? And oh yeah, the value of my lifetime sub looks shaky

[Archived Post]

other custom promotional items show w/I a week of shipping/Launch in inventory.. for one to equip
however as it is now they are tied to the first toon you create if they can use them or not.. as their framework/builds may vary they would require a respec in some cases.. or a GM CSR assistance to remedy.

So, it sounds like your saying that in order to use say, the lvl 1 flight ability on an already created character I have to do a full respec before I will have access to it.
Is that accurate or did I misread something?

Also, any new characters I make should have access from the start right?
I don't need to respec my other characters before new ones can have access?

If any of its accurate, this is highly screwy. :confused:

[Archived Post]

I put the airfoil on an alt and there was no 0 level flight to it. just another peice for the back the closest thing i got was the andi grav boots i got from the c store for free. however, it looks neat for an insect based character and i got him flight at level 5 anyway.

[Archived Post]

I Pre-Ordered from Game Stop. I guess I should feel lucky that doing so entitled me to participate in the head start. But the set of "Insectoid Wings" I was supposed to get as a "Bonus" are completely BOGUS!

It's simple really, THEY DO NOT WORK! They were supposed to be a "device" that allowed flight at level 1. Well if they do, then HOW DO YOU GET THEM TO WORK???????

I know that the one thing you absolutely cannot do is expect Cryptic to tell you how they work. Either via the "Support" section of this website (which directed me to contact a GM in game), or by trying to "Contact a GM"! As obviously, though the website support personnel are busy, the GMs are even busier...

Result: I'm of the opinion that their "BONUS ITEMS" were all just a SCAM. Which makes me Angry. I feel lied to and cheated. And to add injury to insult, they then NERFed the living crap out of us on Launch Day. So overall I'd rate Cryptic's performance on a 1-10 scale at about .... 3! And I seriously doubt I'll subscribe past the initial six months. And I sure as Hell will NOT PLAY Star Trek Online.

[Archived Post]

The Flight I think comes from the Anti-Grav Boots you access from the C-Store. You get them then you can put them on and fly.

The Insectoid Wings are just costume piece they do not provide the flight.

[Archived Post]

I did the Pre-order from Best Buy and I've got my Grond action figure, but no damage resistance item - and yes I checked both tabs of the C-Store. Any word on this one?

Yeah, Ditto this...I got Grond but no Damage resist items...What Gives?

[Archived Post]

Yeah, Ditto this...I got Grond but no Damage resist items...What Gives?

Same here. I placed a ticket on this issue yesterday, and signed on today and saw it was marked as resolved and got this as a reply:

Thu, 09/03/2009

Thank you very much for taking the time to submit this bug report.
Your issue has been processed and entered into our bug database. We generally review all bug reports we receive within one day.
Unfortunately, due to the number of reports we receive, we are unable to respond to each report individually. If you do require individual assistance from our support staff, please submit a GM Help request and we will attempt to contact you in-game as soon as possible.



Now, while this is not a blatant 'bug off' the fact that the issue is marked as resolved and I STILL do not have my items is a blatant bug off to me.

Now, I love the game, don't get me wrong there. I enjoy it greatly and if they ever reoffer lifetime memberships again I'll get one. But, if I pay for an item I sure as heck would like to get everything I paid for.

And before anyone asks, yes, I did in fact enter in BOTH my preorder AND my retail keys. So. Can someone tell me, whats going on?

Daeke? Stormshade? Anyone?